magicJack is a popular product for making unlimited low cost phone calls within the USA and Canada. Magic jack is the name given to the hardware used to transfer your voice from your analog phone across the Internet using VoIP (Voice Over Internet Protocol). Other VoIP service providers refer to this type of hardware as an Analog Telephone Adapter (ATA).
Magicjack was invented by Dan Borislow at the YMAX Corporation. They released the first Magic Jack product in 2007. This product required a computer with an Internet connection, your telephone connected to the Magicjack adapter which was connected to a USB port of your computer. The computer would then send the call across the Internet. This provided a great way to make cheap phone calls but suffered from the fact that your computer had to be on to send or receive calls.
In 2011 the MagicJack Plus arrived in the market place. This was the answer to complaints raised for the original magicJack regarding the constant need for a computer to make and receive calls. The magicJack Plus provided the option of bypassing the computer entirely and simply connecting to your Internet modem and your telephone, and powering the device from a power outlet. The cost was higher as you would expect but still considered a low cost service at $70 and $30 per year after the first year for unlimited calls in the US/CAN.
magic Jack and magicJack Plus customer ratings at WhichVoIP.com have been a mixed bag. Our users have enjoyed the price savings and features that come with magicJack but there have been many magicJack customer support complaints about the reliability, voice quality during calls, problems making calls and poor service from magic Jack's customer support department.
Keep in mind that this is a very low cost service, incredibly low actually, but sometimes "you get what you pay for!" There are other options to magicJack that are only slightly more expensive and according to our visitors, much higher quality service.
View ALL user submitted ratings and comments for magicJack: MAGIC JACK CUSTOMER RATINGS
The following provides a summary of recent user submitted opinions for magicJack:
NOV 20th, 2013Judy (4.1)No
OCT 16th, 2013Bob (2)No
SEP 24th, 2013Gh (3)No
SEP 18th, 2013Walter (4.6)Yes
AUG 23rd, 2013Shawn (4)Yes
View ALL Magic Jack reviews submitted by users.
Author: Andy Forgrieve
How to get cheap long distance calls
Use the form below to add your comments/thoughts and to interact with us. All comments will be moderated by WhichVoIP.com before going live. We try to answer all questions within 24 hours.
Posted by Roland Beaulne on November 7th, 2013:
I have been a mostly happy MagicJack user for 3 years, both in Canada and while wintering in the US. Of note is that most complaints, such as dropped calls etc are due to a customer's low speed internet line. You need high speed or turbo and not a basic low speed line. My question is why can companies like Comwave can port existing Canadian phone numbers and MagicJack cannot?
-> Response: I believe MJ can port numbers these days.
Posted by Lloyd Rushing on November 5th, 2013:
I have 2 Magic Jack modules. The first one was a regular Magic Jack, I had to have the computer on to use the phone. The second one, is Magic Jack Plus, and once installed, you can turn off the computer and continue to use it. I bought an ATT set of 3 phones, an answering machine w/charger, and two extra chargers, a router, a Magic Jack module with 1st years service all for $222.00. Then I had cable connected for high speed internet, and a cable modem for $44.95 the first year (no tv). After I got the system going, called ATT and disconnected. Have been using it for 8 months now, and the rest of the year is free. Later, I decided to use my old phone number, and the cost for it is $10.00/yr. So far, the only problems has been electrical failure a couple of times. When it came on, the magic jack rebooted and every thing was fine. It has an address list and answering machine, and other accessories that a regular phone has. It can be used through the computer also by plugging it into the USB socket. Then, you can use the computer to dial it, or you can plug a regular dial phone into the Magic Jack module and use the dial on the computer, or the phone to make calls. When it goes through the computer, it keeps a running record of the calls made or sent, how long each one was for, and the time the call was made. If, the computer is on, and someone calls, it puts a red + in front of the number to indicate that you missed the call and you can call it back. If, the computer is off, and they make a call to you, Magic Jack will send you an e-mail with the number on it and you can return the call. Anyway, have had the old Magic Jack for almost 5 years and plan to renew it after the first of the year. The Magic Jack Plus is working fine.
Posted by Allison on November 4th, 2013:
I bought a Magic Jack Plus 2014 and it worked well for about 5 days then the dial tone went out. I tried plugging the device into my computer. I got the dial tone back but the called party could not hear me. I spent 3 days and many hours online with their Tcch Support. I punched these keys, opened these ports -- on and on and on. Nothing worked. If you value your sanity then DO NOT BUY THIS PRODUCT!!!
Posted by Hate magicjack on October 11th, 2013:
Total ripoff. They charged me for an extra year for the device. when i called to get it corrected they charged me an additional year for the device rather than giving me a credit and gave me the run around when i called to get it corrected. Not to mention the additional fee for the phone number. It's questionable advertising.
Posted by christianne burke on October 7th, 2013:
I would like a phone number for the MagicJack customer care.
-> Response: Christianne, we compiled all of that information for our visitors, you can find the MagicJack customer service contact details here.
Posted by Linda Glenn on October 7th, 2013:
It Is great when it is working, but I have problems with it right now and can't call out or reccieve calls.
Posted by Larry mcduffie on September 20th, 2013:
Magicjack is a con. I paid $190.00 for 5 years of service but after one year it quit working. I paid for insurance but they charged me 11 dollars for shipping and handling. Today, I got a bill from for $19.99. When I called to see what the charge was I got a recording to go to mymagicjackprepaid, which will not connect. Credit Card company gave me credit but they will probably cut it off again. Stay away from these crooks!
Posted by Frustrated! on September 6th, 2013:
MagicJack PLUS claim No PC is needed but you must have a Router, AND "Always On" Intenet service such as Comcast or Verizon to work (not Netzero or others tied to PC). Well I'm renting Comcast Internet Modem for $26.99 to get BasicTalk to work as MJPlus will not hold a signal no matter where I place it (tried for 2 weeks)! BasicTalk is $11.00 a month plus the $26+ which combined sure beats the $146 Comcast & Verizon jacked me up to after the "Starter" period for just the "Basic Cable" and the Basic Phone service. By the way I bought the ClearTV antennas and now see the same "Basic Cable" for FREE. Well that's my gripe. I hope it helps to thwart others from the frustration of trying to get the MagicJack Plus to work!
Posted by Jan on September 4th, 2013:
The reason I went with Magic Jack Plus was so I could keep my landline number. Several friends in the same town have it so I thought there would be no problem with my 262 area code and our prefix. BUT OH NO! The tech says that they are aquiring numbers in our area and to check back to see if it is available. 4 months later WITHOUT being able to transfer the number and of course the money back long gone. I sit here with useless wires.
Posted by Carlos on September 1st, 2013:
MagicJack prevents my MJ phone number to be displayed using Caller ID. It blocks my MJ phone number displaying it as a "Private Number". Many companies are now using caller Id as form of identification so this is not good for me.
Posted by Jacob on August 29th, 2013:
Cheap is cheap! Think twice before purchasing this device. Most of the reviews you will read are likely fake, created by their marketing team. Just imagine - would you run to your computer to write a good review if you are completely satisfied? You are writing a review only if you are angry. If everything works fine you just forget about that. You will have 30 days trial period. Within that time everything will work fine. I started having problems on the very next day after the trial period ended. I have been with Magicjack for about 40 days and already sick and tired of their Customer NO service and technical problems. If you purchase the device be ready for frequent disconnections. You will not hear the other person in most cases when they are calling you. They will have to either redial a few times or you will redial them. The Magicjack company has no phone number on their site. The only way to contact them is a live chat. I had to chat almost every day in order to reset the device on their end and it did not fix the problem. They also promised me that I could continue to use my Google Voice IP number when I decided to switch to Magicjack. And within 30-days trial I could use it fine. On the day 31st day I lost this service. Per their operator: As per terms of service , you can't connect to a non ILEC number if you do not have an IPP on your phone. This is part of their Terms of service. How could I do this two weeks ago then? They advertise that millions of customers are joining their company, but they don't tell you how many customers leave after they experienced problems with them. Cheap is cheap! And, also, be aware of the following alert: Pomerantz Grossman Hufford Dahlstrom & Gross LLP has filed a class action lawsuit against magicJack VocalTec Ltd.
Posted by Shawn on August 23rd, 2013:
Surprised at some of the not-so-intelligent responses to your article. But nice site, kudos! I both love and dislike MagicJack. They provide a great service for about next to free (no... you do get better than you pay for). The iPhone app is extremely reliable and signal quality is on-par with Skype (also excellent these days). On the other hand. MagicJack is almost infuriating because they have a terribly amateur website that is hard to navigate and find information. Oddly, they assume their customers are all illiterate but they do a relatively terrible job of explaining how to use the device or service. Perhaps as a consequence, many people complain about mJ. I can only suggest that if you have constant problems with it, you are doing it wrong. Sometimes it is your Internet connection (actually, most of the time it is your Internet). My other problem with mJ is that they no longer support a stand-alone (sans mJ USB device) Windows or Mac VoIP soft phone and by having that attitude, they are no longer in competition with Skype. Actually, that is the reason why I found this site. I was looking for a 3rd party mJ compatible soft-phone.
-> Response: Very good points Shawn, thanks!
Posted by Roger on August 22nd, 2013:
I received an email from Magic Jack today that indicates they will start charging for E911 services (though I can opt out). They said it could cost on average $12 per year but could be higher. Do you know if this is for real?
-> Response: I believe this is real Roger and in fairness I don't think they have any choice with this. VoIP is a virtual service so you can get a local number for anywhere regardless of your true location. For this reason, E911 can be problematic, in other words you may have a local number for Miami but live in Seattle so the provider needs to keep track of your true physical location for the purpose of 911 emergency services. It seems the charges are really coming from the 911 districts and being flowed through by MagicJack. I think you can opt out but be very careful, it is an emergency service after all.
Posted by steve sirb on August 19th, 2013:
We have Magic jack, and it doesn't work, please send us another one.
-> Response: Steve you need to contact Magic Jack for this issue. Here are their contact details.
Posted by Isaiah Aneambili on August 18th, 2013:
I recently bought another magicjack and want to maintain my former number, is this possible?
-> Response: If you mean port your current landline number then yes that is possible. However if you mean an old number you once had with Magicjack then I would say this would not be possible as it is most likely now used by another customer - it really depends on the gap in service.
Posted by Harry on July 31st, 2013:
Using Magic Jack for 9 months on my second line, just installed in on my primary line. Really incredible. Receive your telephone messages on phone or via Email. Receive TXT messages via Email TXT to Voice. Good service on WWW site via Chat mode. Had transformer blow out, tech support helped and I replaced it back in business.
Posted by Lans Jetter on July 31st, 2013:
Had major problems with Magic Jack and MJ plus until I dumped my Comcast modem when my Comcast modem failed. I replaced it with a non comcast modem. Suddenly all my call quality and static and most drop problems ceased. A friend who was a short term Comcast contractor told me that Comcast modems and servers step on / degrade Magic Jacks and competitor VOIP signals to get customers to use Comcast's $30. mo VOIP service. Can't say it's true. All I know is dumping the rental Comcast modem and replacing it with a cheapie used modem solved all my Magic Jack problems except an occasional dropped call after 15 minutes on the call. If you have a comcast modem dump it.
-> Response: Thanks for sharing your experience with MagicJack for others to read.
Posted by Bill on July 29th, 2013:
Is there a volp service that allows internet access?
-> Response: Internet access is required for VoIP to work and it should be installed and tested prior to signing up for a VoIP service.
Posted by LaDon Beasley on July 27th, 2013:
I have had a Magic Jack since 2008 which I can very seldom use because it doesn't work throughout the US and won't work on many US area codes even through it is advertised as doing so. This is deceptive practices. They have no available phone numbers for the area code in Texas where I reside. Since the new Magic Jack came out, the menu on my MJ no longer works. The URL cannot be found. When I attempt to go to their sight, I receive a message that it is an untrusted sight. I foolishly paid in advance for an additional 5 years of service. There is no support provided. They are making false claims and should not be allowed to deceive the public.
Posted by Randy on July 14th, 2013:
I just bought Magic Jack Plus in early June. The only issue I have is incoming long distance phone calls from anyone with a bundled voip, video and internet with COMCAST. I have received calls from numerous other friends and family using Verizon, Century and Time Warner phone providers. Any one else know of this issue?
Posted by Mark on June 25th, 2013:
After 7 hours in one day on Technical Chat with Magic jack I asked for a return of service and equipment i was told NO. It does not work and I have service paid until 2012, it is worthless!
Posted by Charlie on June 25th, 2013:
I use Xplorenet for Internet and tried to use a MagicJack Plus system which did not work properly. After 4 contacts to their help chat, we finally learned that since we have a satelite internet system the 2 systems are basically not compatible. MagicJack is very inexpensive and it seems you get exactly that-no contact telephone number for any reason and I went through minimum of 10 "experts" to tell me that I should not have chosen their product. (I would stay away at all costs).
Posted by Jorge A Rivera on June 22nd, 2013:
I have had MagicJack since the first year they came into the market. Initially they did have some problems but the last few years they have improved and are as good as I had with a land line. My ONLY complaint is that your account with Magic Jack is tied to the APP you have NOT to your Phone Number. If I use my old MJ unit I have to "buy" a new subscription and another for the Plus unit and another for the iPad unit ...... also if you buy Telephone minutes in one unit you can not use them with another unit.
Posted by Norma Harris on June 19th, 2013:
I purchased MagicJack 2 days ago with free 1 month promo. Credit card to be charged in 30 days. My credit card was charged yesterday. Not happy!
Posted by martin feldman on June 17th, 2013:
Their customer support is a total horror show. Problem resolution is a joke. Literally hours with literally nothing accomplished. Good luck!
Posted by Eddie Broz on June 16th, 2013:
when you have an account problem with magicjack you can not get it fixed. All you get is a message saying we will E-Mail you!!!! I have received no E-Mail from them for 7 months and if you call to get it fixed all you get is "you will get an E_MAIL"!!! This is not the way to run a company.
-> Response: Sorry to hear this Eddie. What kind of problems are you having?
Posted by Marvin Hotchkiss on June 15th, 2013:
Can the Magic-Jack and the VOIPo system be plugged into a home phone system? All the instructions say plug in a phone. Seems like these systems are worthless if they cannot be used on a home system as all homes i know have many phones.
-> Response: For the magic jack you need the magic jack plus to be able to use a regular phone (otherwise has to be your computer usb). For voipo though it should work with a regular phone. Did they not send you a voip adaptor box?
Posted by Sylvia S on June 2nd, 2013:
Just returned my Magic Jack because porting a Canadian number was not an option and no 911 service, even at a monthly cost. As well, technical support was non existent. These are things people should be aware of when considering Magic Jack.
Posted by Dean Mensah on May 23rd, 2013:
Magic jack can be burdensome and a hassle and I am disgusted with them. I have 3 lines, having problems with all of them.My expirations on each equipment is past 5/19/14, magic jack has fraudulent ways of messing customer accounts in my opinion, blaming customers, changing expiration dates, lousy services. I have been on this issue for about a total of 8hrs including 2.5 hrs today. The other day I was on the phone for 6.5hrs and they could not resolve. I think they will be bankrupt in a few years. I paid for ported numbers yearly; the basic service has no features like call forwarding, conference call, call waiting etc. these features cost extra. I hate to do this. It can be time consuming to write a review, but when the service sucks such as MJ, some one has to do appropriate reporting. I have 3 numbers, waiting for expiration period and then switch to another provider. Please send this to any customer review firms and feel free to contact me with questions. I have also copied magicjack on this email. I would not be surprised if these comments get ignored by management.
Posted by Stan on May 23rd, 2013:
None of this is of any use if the usb won't make a connection in the box to get signal in or out to fix it. Or a number to ask about a repair or replacement.
-> Response: Stan they do have a tech chat area to ask questions and also return your device. Take a look at the customer service page.
Posted by Vicki on May 21st, 2013:
Can you hook MJ up if you have DSL service and how? Do you know anything about straight talk? Is it any good?
-> Response: Vicki, take a look at MagicJack Plus, it allows you to use your MJ+ with DSL and no PC needed. Plug it into your DSL modem. Don't know much about Straight Talk, seems like it is aimed at cell phone service.
Posted by Chaeles Schneider on May 18th, 2013:
Works good sometimes; then messes-up my graphic display on my PC
Posted by Chris on May 18th, 2013:
MagicJack installation help!!
-> Response: Chris, see our Magic Jack customer service page for help. If no luck let us know the issue and we can try and help.
Posted by Lewis (Florida) on May 15th, 2013:
I have 3 magic jack plus adapters, one for our home line and two for my home business. We have Comcast high speed (50Mb) and have had fantastic service from our magic jack adapters. Again your ISP has a lot to do with your experience. DSL does not cut it you need high speed full duplex (fast up and down)
Posted by Jeanette Jessmer on May 6th, 2013:
We got a new Magic Jack Plus. We bought a new telephone system that has the base & phone, plus 2 other phones. Our communication worked fine for 3 days. Now it is saying Check telephone line. WHY?
-> Response: Jeanette you may need to call Magic Jack about this. Here is their customer service information. I assume you tried resetting your device by powering down then up again. Often that can fix issues like this.
Posted by kenneth c cobb on May 4th, 2013:
will magicjack work off of modem or wall out pug?
-> Response: Kenneth take a look at the MJ+. It is a standalone device that can be powered by the wall socket and connects to your broadband modem or router.
Posted by John F. Corkery on May 3rd, 2013:
I used a MJ in Florida for 6 months without a problem in 2009. I still have the unit. Please advise if this unit is still usable and how I start it up again. Thank you
-> Response: Yes should be fine John. Try it and let us know if you have issues.
Posted by KR on April 28th, 2013:
Use MJ+ in town including faxes, works fine. (THRU ROUTER) Took unit to remote cabin, ran thru router to satellite internet. Worked but with a buzz or hum. Cabin has modified sine wave, (cheaper inverter) not full sinewave power like grid utility. Could be the cause. Any suggestions to stop buzz or suggest a service that would not have buzz appreciated. Also trying ATT 3G Microcell. POS? couldn't get to work in town. At cabin worked a bit to my surprise than stopped. NO REPAIR OPTIONS! got used...
-> Response: Satellite broadband is hit or miss with VoIP. The problem is the latency to the satellite as this can really affect the voice quality. The buzz/hum is unlikely to be due to the modified sine wave though as that is down at 60Hz presumably and should be filtered out by your AC/DC converter used to power the MagicJack. I would just use a mobile voip service for your cell phone for remote use e.g. Rebtel. See our mobile voip section at the top of this page.
KR Response -> To add to the general knowledge base I chose the exede (or sky blue) satellite service because they are the only one, due to their newer than other's satellite, that specifically SUPPORTS VOIP!
Posted by GW on April 22nd, 2013:
Have used magicjack since its inception and have found it very good including use in calls to Europe and other counties. Of course there are ropes to be learned with todays technology, we all have to learn how to save a penny these days. Highly recommend.
Posted by Pearl Nickel on April 17th, 2013:
I have had two magic jack plus numbers at home for a over a year. Both devices failed within a few months of registering for my second year of service. Of course, I didn't pay for the insurance, expecting them to be reliable. Big mistake.
Posted by Ron Gordon on April 7th, 2013:
I have a MJ+, but haven't started it up yet. I have been looking on the Internet to see if it will also work with fax's. Will it work with fax machines.
-> Response: Hi Rob. Magic Jack (Plus) does not officially support fax. Some users have had some success using the lowest speed settings for the fax but it is hit or miss. I would look at an efax service if you need to send/receive a lot of faxes. Phonepower has free incoming fax to voicemail and ITP has efax for transmit and receive.
Posted by f borka on April 2nd, 2013:
Cant connect with anyone to fix my mj plus, which has stopped working..it seems that no one is working at mj! i need help! WHO CAN I TALK WITH???
-> Response: You really need to talk to Magic Jack about this - what problem are you having? Enter your email address in the comments and we can try to help (we will not post your email address). By the way check this page out: MagicJack Customer Service
Posted by Jake on March 29th, 2013:
Just got a Magic Jack. Wanted to install it's app for cell phone. Unfortunately, it does not support Windows based cell phones. Can you suggest any decent free or low-cost voip for Windows based cell phones?
-> Response: Good question Jake, both Skype and Rebtel now support Windows phones. You can find more info in our Mobile VoIP section - see the tab at the top of this page.
Posted by joniloe on March 18th, 2013:
product is c**p, tried for months to transfer my old number, no success, tech support is a joke.
Posted by Linda Magee on March 17th, 2013:
I've been given a magic jack by my co-worker and living abroad in Kuwait. I've plugged everything up and but not sure how to execute the program. Please advise. Linda
-> Response: Yes it should work in Kuwait as it is just Internet traffic after all so providing it can make it out through your router or internet modem there should be no issue. When you plug it into the USB port of your computer do you see the registration page? More info here: http://www.magicjack.com/plus-v05/howto.html
Posted by Roger on March 9th, 2013:
I have had my mj+ over a year, transfered my land line to it. Has worked fine until 3 days ago, found a bad wall power adapter. Replaced it and back online. Call quality has a lot to do with your ISP speed & quality.
Posted by Nanette on March 9th, 2013:
Very happy with MJ+. Works BEST run thru router and a newer style phone and in line filter. Ported my phone number over in a few days. Very easy to hook up once u get thru the sketchy instructions. Does not work as well thru usb port. All portables phones work and am using my Panasonic KX to pick up VM rather than MJ. U will probably not get dial pad on ur screen if u use router, but don't need that anyway for my uses. Customer service is not in U.S. if u look closely at the wording in replies. If MJ putzes out, will try another voip system, can't beat the $ savings over Comcast, 40-50 per month. So far, so good for my needs.
Posted by Jill on March 1st, 2013:
It's not great quality but very low cost and good enough for me.