Reviewers Comments:

I have Vonage for my small business and had a lot of trouble with it working fine for a while and then suddenly I could hear people but they couldn't hear me - at all. Complained to Vonage India several times until they finally sent a different adapter. That seemed to fix that problem; however, I've gotten frequent reports from customers saying the voicemail would cut them off after 5 or 6 seconds and several times people have gotten a "this number is currently not accepting calls" message. NOT a good thing for a business. Voicemail has very frequent problems, and the entire network has been down 3 times in the past 6 months where nothing works and tech support doesn't have any idea when it will be back up. I would definitely not recommend Vonage for a business or if you have to rely on your phone.

Reviewers Comments:

I feel like I work for Vonage, after spending so many hours (no, days) working through the bugs in their system. I signed up for VOIP in order to port some non-local phone numbers for my small business. Since they were unable (unwilling) to port a fax number if it is your free fax line, I was forced to pay for a fax line, and leave the 'free' fax line unused. I can conservatively say that in the 7 months that I've had the service, there has been no period longer than 3 weeks when the call quality was sufficient. Calls to customer service take hours (literally), and many of the advanced technical support people don't even take notes on your file for the next representative to follow up on. VOIP is not rocket science, but they can't seem to solve my issues. I wouldn't recommend them to anyone. ...Time to look for another provider.

Reviewers Comments:

I ordered Vonage in April with the promise of a no risk guarantee... what a joke. We could not receive incoming calls for the first two weeks, calls where breaking up and had a lot of static on outgoing calls. The tech center kept working with us and was very attentive telling us that they would adjust there settings and to hang in there. Stupid us trusted them and as soon as the one month guarantee expired so did the technical help. We also found out that if we canceled before 90 days we would be charged a non refundable equipment fee and a 39.99 disconnect fee. So we signed back up with our land line and did not cancel Vonage although we never used it until the 90th day. At that time they do not allow on line cancelations and send you on a phone tree hunt that leads to a non working number. When selecting a different option to reach a customer service rep you sit on hold for 20 minutes only to be told they can not help and they will transfer you and you sit for another 25 min to talk with an agent to cancel service. During this time I googled cancelation of Vonage and learned this is standard procedure, including the nonworking number. After taking googles advice of saving myself a long drawn out cancelation discussion and telling Vonage I was moving they charged me the 39.99 disconnect fee and 29.00 monthly fee for the next 30days claiming that since my billing cycle started on the day I cancelled (day 90) that I had to pay the month ahead and that they would not pro-rate for the month. This seams like fraud to me, I have searched all over there website for anything that states they can charge a month in advance and not prorate, but did not find it. I have contacted my bank to deny charges, but I dont have my hopes up. I will never recommend this company to anyone and will let anyone who will listen know how awful of an experience I had with Vonage.

Reviewers Comments:

We ordered VONAGE in April 2006, two lines. One line transferred within 20 days and we hooked a fax machine to it. It worked as expected, but the set up took about two days to get working. About 4-5 calls to tech support. Our other phone line took over two months to transfer. Vonage took the maximum number of days until they alerted us to a problem. Was unable to get a straight answer from anyone as to why the line was not transferring. Paying for service all along. When the line finally did transfer (took two months and 16 days after we placed the original order- Paying the full amount all the way along) it transferred. At that point, neither line worked. The fax line, which worked for 2 months and 16 days, stopped working. We could no longer send or receive faxes. Additionally the number that just transferred did not work either. After MANY calls to tech support, 22 hours and counting, it works while the tech support reps are on the phone, but within 1 hour we no longer receive calls and you are immediately dumped into voice mail when a call comes in. This it true for both our lines. It works intermittently at best. We have rebooted the Motorola device 15 times in 1 24-hour period to no avail. Then we were told that to make the fax line work we had to buy a “Fax Line Service” (despite the fact that it worked for over 2 months previously) for an added cost. ALSO, to cancel the line that no longer works as a fax would cost $40. An abysmal service. It did not work as advertised, was not as easy to set up as advertised and as is still only intermittent at BEST. I would not use VONAGE at all. It is not worth the money even if it were free. We ordered a Business level service on the thought it would be of higher quality only to be totally dissatisfied. The customer service people are EXTREMELY hard to understand (they are all in India or Manilla), and only get it to work intermittently. The advanced support is in Atlanta but is tough to get too, and they have been unable to get the line to work as well. All in all, I feel this is a SCAM. Done so that a few execs could get rich on the IPO at the expense of the consumer. DON"T BUY IT, Just say no to VONAGE.

Reviewers Comments:

Before you purchase vonage, please listen to my dealings with them. I purchased about a month ago, and the phone service never worked, from day one. I had to call 4 times in a month about my service going out, and the final time I called (which I was disconnected on their side 'accidentally' THREE TIMES ) the customer service rep. said that he didn't care that I had done the boot up three times before, that I had to do it , it was protocol. I said this is very frustrating and he literally started yelling at me, saying he didn't have to be put through that, and basically told me to screw myself. It was the last day of my 30 month trial, so I asked to cancel the service after that. I was told that the cancellation department was closed (it was open until the 2nd time I was disconnected) and that I had to call tomorrow, pay the monthly fee for that month, and a disconnection fee for going past my 'trial period'. If you think the above may be a fluke, then I have a couple technical reasons why you should think twice. If you have tivo, then you will have to buy a special adapter if your tivo is not in your internet room, for both the internet room and the tivo room. 911 is a hassle, you have to setup an account linked to your address, and call a special number that is not 911. You will have to purchase the kind of phones that have one base and four or so other phones that you can put around the house that don't need a phone line. Now, I am not a big fan of SBC, but check this out for all you home business owners out there: to have the business plan for Vonage (with all the limitations and the terrible customer service and connectivity) it cost 49.95 plus other fees and such, brings it up to 60.00. I just purchased a plan from SBC, that includes a phone line, a second phone line, and a DSL internet account that after all taxes and fees my bill comes out to 81.00 a month. Think about it.

Reviewers Comments:

Thier inability to address your issues is maddening - they also fail to tell you you should not be using your computer when you are on the phone...does this remind you of dial up or what?!

Reviewers Comments:

After 2 1/2 months Vonage still does not have my lines working. I have 2 open tickets that get NO attention from Customer Support. Customer Support STINKS Don't Buy

Reviewers Comments:

Customer Service is horrible they make a mistake and I'm suppose to pay $15 to correct it?

Reviewers Comments:

Constant problem with dropped calls and no dial tone, Get calls and they hear me but my side is silent. I can usually call back and get a connection after that. Tried everything they suggested and constant bad connection and garballed connection. now going to try a different provider.