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Small Business VoIP Solutions |
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Viatalk VoIP Review and Ratings (Business) |
Follow this link for ViaTalk Residential VoIP Service Reviews.
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| Post A Review | View Provider Plans | View Provider News | Visit Provider Web Site |
| Number of Reviews | Recommended: YES | Recommended: NO | Average User Rating |
| 3 | 0 | 3 |
(2.2) |
| VIATALK REVIEW 3 | Review Date: SEP 15th, 2006 | ||
| OVERALL RATING: | (2.0) | REVIEWER: | Mohit |
| PLAN NAME: | Unlimited Home | RECOMMENDED: | No |
| 1st VoIP Service: | No (Other) | Ease of Ordering: |  |
| From Order to Install: | 5 to 10 days | Length of Service: | less than 1 month |
| Ease of Set-Up: | | Value for Money: | |
| Features: | | Sound Quality: |  |
| Reliability: | | Customer Service: | |
| Internet Connection: | Cable | Internet Provider: | Charter |
Reviewers Comments: Will never recommend using ViaTalk to anyone ever. It is a worst service I ever had. You will be missing most of your call. and there customer service is really really bad. please be prepare to be on hold for more than 1 hrs. Will rate them in negative. | |||
| VIATALK REVIEW 2 | Review Date: SEP 4th, 2006 | ||
| OVERALL RATING: | (2.1) | REVIEWER: | Culley |
| PLAN NAME: | Unlimited business | RECOMMENDED: | No |
| 1st VoIP Service: | No (Vonage) | Ease of Ordering: | |
| From Order to Install: | More than 21 days | Length of Service: | 3 to 6 months |
| Ease of Set-Up: | | Value for Money: | |
| Features: | | Sound Quality: | |
| Reliability: | | Customer Service: | |
| Internet Connection: | Cable | Internet Provider: | Comcast |
Reviewers Comments: Don't do it! What a nightmare. We made the mistake of being trusting these people. They are highly unethical. We are on the phone with them 2 times per week minimum. Hold times are min, 30 mins each time. Their online support is a joke, never provides valuable service. They are in over their heads. They have chronic intermittent problems which results in dropped calls, busy signals and recordings to your clients that the number they called (yours) is not in service. And then there is noise on the line or distortion. Had I known these problems would never be resolved, I would have asked for my money back in the first 14 days. But like a trusting shmoe, I gave them the benefit of the doubt and now they own me. Their policy is to keep your money no matter what. Even if the mistake is on their part, they keep your money. We made huge error of going for the prepaid plan. I hate these people. I finally sent a letter off to the CEO, to find out if he condones these practices or it's just his managers that are mis-managing. | |||
| VIATALK REVIEW 1 |
Review Date: Sept 26th, 2005 |
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| OVERALL RATING: |
(2.4) |
REVIEWER: | Carla |
| PLAN NAME: | Business Unlimited | RECOMMENDED: | No |
| 1st VoIP Service: | Yes | Ease of Ordering: |
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| From Order to Install: | 5 to 10 Days | Length of Service: | 1 to 3 Months |
| Ease of Set-Up: |
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Value for Money: |
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| Features: |
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Sound Quality: |
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Customer Service: |
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| Internet Connection: | Cable | Internet Provider: | Roadrunner |
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Reviewers Comments: I ordered the Viatalk and everything was okay. After we got it working the call quality was questionable. I called and spoke to one of their techs because when our customers were calling in they would get a fast busy and have to call a couple of times for the call to be completed. Also, when we made a call the receiving phone would ring and the call would not always connect. The tech did something and we have not had phone service or fax line for a week. How do they expect a business to run without it? The tech just said, you have talked to everyone here, do you want me to disconnect? I do NOT recommend Viatalk to anyone. The capacity of their technicians to get your phones up and running is questionable as well as the call quality. |
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