Reviewers Comments:

07/06/06 Ordered Office Plan via Website and received the customary confirmation emails with the account details. 07/11/06 Order Status on Website says “In Process”. I called to inquire and was met with a rude and unhelpful representative. She said “She would look into it, and would call me back with the status. No call back was received. 07/12/06 Status still shows “In Process”. I made a second call, and immediately asked for a supervisor after giving an unusually high amount of personal information to verify the account. She kept asking for information, and I was forced to yell /scream at her to get a supervisor. After the third time asking, I was transferred to a supervisor who game me the “I’m Sorry About That” routine. I Once again explained to him why I was calling, giving him the history and he attempted to give me the “I’ll look into it and call you back, But I said that was unacceptable and he looked into it while I was on hold. He informed me that the equipment was not sent, but he would ship it to me via expedited delivery. I asked him if that meant Overnight, and he said yes. I informed him that I needed the equipment by Friday (this was on Wednesday Afternoon) and he said that I should have it on Friday. 07/13/06 No Change in Status – still says “In Process” 07/14/06 Around 2PM the equipment had not arrived, so I made another phone call. Once again I was met with the rude representative that once again tried to give me the “I’ll look into it and call you back – but I asked for a supervisor. After a short time on hold, I was transferred to a supervisor who seemed even less eager to help me, and wanted to “look into it” and call me back. I again said, that I need to have this resolved now and she needed to do what she had to do to find out the status. After about 5 minutes on hold, she came back and said that it was delivered at 11:00. I told her that it was in fact not delivered, and asked to which address they sent it to. She said very rudely “Idaho Falls”. I said, that I need an address. It turns out they delivered it to my billing address instead of my shipping address. I picked up the equipment around 4PM that afternoon, but my wife works remotely and needed the Internet Connection, so I could not install it right then. 07/15/06 It was Saturday morning I installed the equipment. I followed the instructions on the website (as the only thing they sent me was the adapter, 2 phone cables, and an Ethernet cable) and after about a half an hour it was clear the device was not going to work. I called tech support, and after about a 30 minute hold time was connected to a support rep, who once again asked for my life story to verify the account. I informed him that I only had the one phone line (a different VOIP provider) and could not be on the phone, and have the adapter connected at the same time. I said we would have to a series of call-backs as I switched back and forth. Difficult- yes, Impossible No. He promptly said that he was unable to assist me and said “It doesn’t work that way”. He also scolded me for being “unwilling” to help. I asked for a supervisor, to which he said that he could get one, but that he/she would just tell me the same thing. I said I wanted to talk to him anyway. After a couple of minutes on hold, he said that the supervisor could not talk to me. At that point I had had enough, and asked for a refund, he said certainly, but I’d have to go to billing. After him asking me 3 times if that’s what I wanted, I was finally transferred where I spent another 20 minutes on hold. Another rep came on, and once again had to give my life story for verification. I asked to cancel my account. I told him briefly what was going on (including my experience at tech support). He said “I can transfer you over to tech support and they can help. This rep had a hearing problem, because I had to say everything at least 3 times. I asked for a FULL refund, and was refused. I then gave him the long story of my experience with Lingo, and said that I am entitled to a full refund to which he said no, It doesn’t work that way. I informed him that if they did not issue a full refund I would contact my bank and get my money back that way. He just kept saying that he can’t issue a full refund. I finally asked if my accound was closed, he said it will be in about 15 minutes. I got my RMA/Cancellation number and hung up the phone as he was asking me to take a survey to help them with customer satisfaction. I then called my bank to dispute the transaction. The service NEVER worked. At NO time did I ever have connectivity with Lingo. Never had a dial tone and seemed to only encounter rude people.

Reviewers Comments:

Customer Service really sucks. You will literally never get any problem solved. I can't wait until my one-year contract ends.

Reviewers Comments:

Lingo SUCKS big time!!. Reliable long distance phone connection is the life-line of my business and it is non-negotiable and can not be compromised. I've reported several problems during the 2 months I had the service and all the calls interestingly got closed and I get a follow up "review/rate the service" email request!!. What a joke.... Example: 1. I call 800 number (My company's conf call number) and every time it says I'm dialing international number and international charges would apply. So, I had to call the customer support to rectify this. But, it seems like a never ending issue. 2. Sometimes, if I try to use a calling card, the passcode numbers are un-recognized. So, the support guy told me to get a new phone (??), I did change the phone still the issue never went away. There are many more fundamental issues like, frequent outages, slow network, cannot connect multiple phones, packet loss if you use a router (wired/wireless) for your broadband connection, my fax line stops responding after sending 3-4 pages at once (If I connect the same to regular line, I can send tons of pages without an issue) etc., Of course, as usual, technical support could never reproduce the issues (Like I never heard it before), so, the calls are closed. When you try to call their customer service, be prepared to wait at least 30 minutes or longer before someone answers. And as soon as they answer, they're in a big hurry. Just for fun, call their customer support: 1-888-546-4699 and listen to the first announcement. It is a thought provoking announcement, so, I promise not to suppress your curiosity. The monitored security system cannot work with VOIP. So, I had to cancel the service recently when I moved to a new home. I was late by 5 days since my last billing cycle, and I'm being charged for next month. It seems it was mentioned in their small font "terms and conditions". So, you cannot have any excuses like buying a home and moving when canceling the service. Oh, BTW, they increased the prices recently to $24.15. I think it is really overpriced for the kind of service they provide. My resources are too precious to be wasted on services like Lingo, however, I wanted to say this for the benefit of the readers: With 2 months of frustration, long hours on listening to the music of customer support phone line and a new phone I'd say this: "I WOULD NOT RECOMMEND THE SERVICE TO ANYONE". I'm glad to be out of the clutches of "Lingo" .

Reviewers Comments:

Ordered online and had the box here two days later. Took 3 minutes to hook up and ten minutes for the box to self-program. Started making calls and have had no problem whatsoever. Far exceeded my expectation.