Reviewers Comments:

The customer service rating for Opex/Broadvox should be in the negatives. I have never been treated so rudely by such incompetent customer service representatives. Even worse, their mistake in the ordering process cost me $20 (they took the order for a 2-port "phone adapter" (don't call it a modem - they will bite your head off) when, actually, we ordered the 1-port "phone adapter" - we didn't order two phone lines, why would we need a 2-port "phone adapter"?). They basically told us they weren't going to do anything about it: they were unwilling to split the difference and wouldn't credit our account for the downtime (we would have to send the incorrect modem back, they would have to recieve it "in excellent condition," then send out the correct one). So we would be paying them for half a month's service that was unavailable. When I asked them to explain this policy, they became _VERY_ rude and tried to convince me that this situation was actually my fault "because I didn't confirm the order." I can't think of many things that have frustrated me more than dealing with Opex/Broadvox's customer support representatives and therefore would recommend against ordering their service. I'm not sure if this is just a general problem with VoIP, but our phone calls have really bad delays and echos, and some automated phone systems won't work from the VoIP phone.