Reviewers Comments:

This is my second VoIP provider and they are just as mediocre as the last. Even though I recommend them, above I would not go with them if you rely heavily on your phones. They are a run of the mill VoIP provider in my book.

Reviewers Comments:

I have had a few problems with sound quality and they are still occurring despite my constant pleas to customer service who somehow always makes me feel at ease. Other than that its a decent service but nothing to rave about.

Reviewers Comments:

I was with Nuvio for nine months and hated my experience with them. I had a terrible time getting my phones set up and working like Nuvio promised they would. When I would call in I would get stuck on hold waiting, at times for over an hour, for someone to tell me that there was something wrong on my end. I would stay away from Nuvio if at all possible, they will end up being a huge hole in your pocket.

Reviewers Comments:

The basic idea behind Nuvio is great, but their execution is miserable. The phones work consistently about 90% of the time....which sounds good, but a ~10% failure rate mean a lot of dropped calls. Not exactly stellar for business phones. Frankly, we're willing to deal with that trade off for the value, features, etc., except that their SERVICE IS THE WORST I have ever encountered. Their tech support (with rare exception) barely even understands the underlying technology (I'm a technology consultant and I often have to explain things to them), but most importantly, they are non-responsive and apathetic. They must have a ton of subscribers of have made their money someplace else, because they really don't seem to care about me. The latest thing is that I have an employee who left and so I therefore no longer need his extension. I called billing to cancel the line. They took down all of the information and I got an email confirmation that a 'ticket' had been created. After 2 days, I replied via email to get a confirmation that the line had been cancelled and was told that, oops, we only accept cancellations via mail and that it had to be certified! I AM ONLY CANCELLING ONE LINE OFF MY ACCOUNT! Even if that's the case - why couldn't the first person I spoke with tell me...or why didn't someone respond to the open ticket? Their customer service basically sucks. Spotty service that you cannot get support on makes for a very bad situation - these guys are definitely not ready for prime time. If you're a real business, I would stay as far as away as possible from these guys. I'll be cancelling my account as soon as I can get my numbers ported.

Reviewers Comments:

Was a little hesitant to switch from a normal phone line to a voip system, but figured I would give it a try. Now I love all the new features that I couldn't get with normal phone lines. I selected Nuvio after speaking with several companies on the phone and Nuvio seemed to be the most polite and quickest to respond to any questions or concerns. So I choose them. So far everything has been perfect and Nuvio has continued to answer questions and concerns and a timely matter. I would recommend them to whoever is researching.

Reviewers Comments:

Nuvio's nPBX is a great product. I ordered it for my office, I have 5 lines and the ease of install was amazing. Sound quality is perfect and the ability to make changes myself on the web portal is quick and simple. I would recommend this to any SMB that wants to have an affordable phone system they can control.

Reviewers Comments:

Great nPBX system. Great sound quality and features. Great value for my business. I would recommend this system to everyone and I have. It is great!