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Nextiva was founded in 2006 and are a privately owned company. They are considered a leading provider of business VoIP phone service to small, medium and large businesses across the United States. Serving more than 90,000 businesses they have won many accolades within the telephony industry. They have one simple goal (from their website): "to make owning and running your business easier, less costly and more profitable".
Nextiva's primary focus was initially on business VoIP phone systems but they also provide hosted call center services, PBX SIP trunk services, and a very competitive internet faxing solution today.
Service includes many of the standard VoIP features plus other neat features such as a free greeting recording, mobile phone integration, a Nextiva toolbar that integrates with Outlook, IE and Firefox browsers, softphone support, toll free numbers and it also sells IP phones for low cost. Add-ons include options such as call recording and conference calling (for up to 9 attendees).
Smartphone App is available for both Android and iOS devices. The App provides a comprehensive set of business telephony features that include instant messaging, presence, video collaboration and voice calling among many others.
100% U.S. based customer support team that prides itself in delivering amazing service via email, phone, or live chat.
Nextiva services utilize the NextOS technology which is a Unified Communications platform that can provide all of a company's communication needs, with easy to use tools and business continuity and disaster recovery.
The website is very easy to navigate and it is immediately obvious as to what services the company offers. The easy navigation also makes it simple to quickly find more information on a specific service. While many providers have overly complicated websites, Nextiva has made it easy for both existing and prospective customers to quickly find what they need.
The Mobile App is not included with the Office Pro plan and the Office Pro Plus plan is required at minimum. As businesses are quickly moving to a BYOD model this may be an issue for some prospective customers that are looking at the lowest cost plan.
Support does not appear to be available via any form of social media despite a heavy presence by Nextiva in Facebook, Twitter, etc.
The conference bridge feature is not available with the Office Pro plan.
Nextiva is marketing its support service in the form of a virtual assistant called XBert. While this is an interesting and potentially differentiating approach, it may be confusing to some who may think is a specific service offering.
Although an extensive feature set is available for business phone service, there are currently no plug-ins available that allow integration with a CRM solution.
As a leading VoIP provider with expert technical support, a 30-day money back guarantee and a wealth of features on offer, Nextiva are an excellent choice for any businesses communication solution. The recent introduction of a new mobile app shows that Nextiva is serious about offering flexible solutions to businesses that allows virtual and mobile employees to connect with the corporate business communications system. As the BYOD trend accelerates and more companies skip the purchase of IP Phones in favor of Smartphones, the Nextiva app could well be a key differentiating factor for many prospective customers.
Nextiva reviews from actual users of its phone service can be a useful aid in the decision making process. With the first review received back in 2008 there is a very good sample set spanning through to the present time. Use the average rating graph tool opposite to visually see the ratings trend over time. Overall, the user submitted reviews indicate a very good average rating and a very high recommended percentage.
...The VOIP service has be exceptional. It is a GREAT value for the money....
Nextiva reviews are listed in chronological order.
#198 : JUN 2nd, 2016 : Christian
I don't think you need to look any further if you have found Nextiva. They have everything you need not only to run your business phone service, but also make your business look professional. Especially, if you are a smaller sized company like we are. We think it is a great value for the money because of all of the benefits that come with your phone service. Nothing bad to say about Nextiva. Very pleased with everything and I thank them for being so helpful!
#197 : FEB 18th, 2016 : Joanna
Great service, no problems, good value. The only time I need the customer service is when I forget how to use my device. I love getting my voicemail and Fax info in my "inbox". Other carriers have tried to get me to switch, but no one can match the price.
#196 : JAN 29th, 2016 : Mark
We opted for VoIP from Nextiva because it was way cheaper than having a second (expensive!) fixed line installed. The VoIP system was so easy to set up and works perfectly well.
#195 : DEC 2nd, 2015 : Johnsie
I am not really computer savvy, but I've mastered our system quite easily. Nextiva's phone system is very user friendly and the support staff are helpful and patient.
#194 : OCT 29th, 2015 : Matthew
Easy setup, fast service, immediate dial tone, calls go through no problem, perfect sound and great features. This is a good VoIP provider!
#193 : OCT 12th, 2015 : Karen
Been with Nextiva since they started out, and haven't looked back at all. Call quality has always been close to perfect, and great reliability as well. They're always working on new features, and the HD phones are awesome.
#192 : SEP 22nd, 2015 : Francis
Nextiva works very well for my business. I can manage my incoming and outgoing calls, as well as faxes on my computer and monitor all my agents calls as needed. The dashboard makes it easy to manage the bills, so there are no surprises. Thank you very much for the excellent services. Nextiva delivers beyond our expectations.
#191 : AUG 31st, 2015 : Helen
Online call management system makes it easy to review calls. Voicemail comes in email and the system is fully customizable, for example call handling rules. Nextiva is great and affordable too. Nice job!
#190 : AUG 19th, 2015 : Veronica
Reliability - the service is always available, no downtime. Support - these guys are quick and answer questions in a knowledgeable manner. Price - there are other companies that charge competitive prices, but no one beats Nextiva's value for money.
#189 : JUL 19th, 2015 : Amber
I just have to take a moment to say how grateful I am. I called in yesterday and spoke with a customer service rep and he was very patient with me and answered all of my questions; some I didn't even know I had! If my customer service experience is always this good when I call, we will never leave! Thanks Nextiva!
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