The below provides a quick overview of the user submitted reviews for Nextiva.
|Service Provider||Number of Reviews||Average Rating||Recommended|
Nextiva reviews from actual users of their phone service can be a useful aid in the decision making process. With the first review received back in 2008 there is a very good sample set spanning through to the present time. Use the average rating graph tool opposite to visually see the ratings trend over time. Overall, the user submitted reviews indicate a very good average rating and a very high recommended percentage.
Nextiva were founded in 2006 and are a privately owned company. They are considered a leading provider of business VoIP phone service to small to medium sized businesses across the United States. Serving more than 60,000 companies they have won many accolades within the telephony industry. They have one simple goal (from their website): "to make owning and running your small business easier, less costly and more profitable".
Nextiva's primary focus was initially on business VoIP phone systems but they also provide hosted call center services, PBX SIP trunk services, and a very competitive internet faxing solution today. As a leading VoIP provider with expert technical support and a 30-day money back guarantee, Nextiva are an excellent choice for your business. Their service includes many of the standard VoIP features plus other neat features such as a free greeting recording, mobile phone integration, a nextiva toolbar that integrates with Outlook, IE and Firefox browsers, softphone support, toll free numbers and they also sell IP phones for low cost. Add-ons include options such as call recording and conference calling (for up to 9 attendees).
...The VOIP service has be exceptional. It is a GREAT value for the money....
Nextiva reviews are listed in chronological order. Use the summary table opposite to filter on review types.
#162 : NOV 24th, 2013 : Alfonso
I can't count on one hand the number of companies I work with that I'm consistently happy with the level of service. Nextiva shines. Great - and I mean great - phone service. The service is reliable and packed with helpful features. Just this week I called them in order to setup my automated attendant greeting for the Thanksgiving holiday. No only did they show me how to do it, but they recorded a new greeting for me so I don't have to use my voice on the company system. Not going with them sooner was my loss.
#161 : NOV 13th, 2013 : Bob
I'd like to make the people on this site aware of the extremely wonderful help that I always receive when I contact Nextiva. Whenever I place a call to them, my call is answered immediately and they answer my questions thoroughly and with a smile. Everyone is always quick to complain when they are not happy with the help and services provided, well I would like to THANK Nextiva for always providing an excellent service.
#160 : OCT 20th, 2013 : Marc
I signed up on Friday afternoon after spending the entire morning talking to and researching providers. The 5 phones I ordered arrived to my office yesterday (Saturday). I called their help line to get everything setup and all the phones were working in under an hour. They delivered on what they promised and that's something I don't see as much these days. This is why I'm writing the review. My phone service is running the way I want and there should be smooth sailing tomorrow morning when my employees get back into the office. Of course my time with Nextiva has been short but so far it has been excellent. Go Nextiva!
#159 : OCT 18th, 2013 : Christian
Being pleased with Nextiva is an understatement. Very happy. They get a 5 for each category. I fully recommend the business phone service.
#158 : OCT 13th, 2013 : Bryan
It's not a big name phone company like AT&T and Verizon but it's a phone company the others should be modeling themselves after. I'm not one to write about companies I work with but this is one exception that's worth it. First and most importantly, the service lines actually work. Next, when I call their 800 number they answer quickly and they are interested in helping me out. The people I talk to over there don't sound like the untrained, rude, and unfriendly people at the big phone companies. I feel like Nextiva knows I'm a customer that's paying them and I'm someone they care about. Not an inconvenience. But I won't make this about the big name phone companies and the problems they need to figure out. A trait that is rare to find in our world of using phone companies is a standard monthly bill. I've used Nextiva since March (when I moved offices) and I have not seen one of our bills be different from the previous month. Month after month after month I continue to pay the same amount. Plus there's one benefit of Nextiva that most people may not notice or think about. It's something that I didn't think much of before I signed up with them. There are no contracts. No annual commitments I'm forced to make. If they continue doing what they're doing, I can't see why I would want to cancel. However if the time comes to where they do a 180 degree turn, I can switch away from them in a heart beat. As a business owner, the one thing that stands out to me is why isn't Nextiva thrown in the same pool and talked about as much as the big name phone companies. From my perspective they are making a powerful impact and I see them as the future of phone companies. I do wish I knew about them before I signed my contract with Verizon in 2011. But considering what I know now, I will not be leaving. If Nextiva reads this, you guys rock and I want to let you guys know that I'm very thankful! If a customer of another phone company reads this, make the switch to Nextiva's service. You will be happy you did.
#157 : OCT 12th, 2013 : Jose
Picking the phone service was not an easy decision. The price and reviews are what drove me to signup with Nextiva. Changing from our pbx system to them was a seamless process and the phones from Nextiva arrived the next day even though I chose ground shipping. Call quality is perfect. I don't see any reason why a business should not be using them for phone service. Based on everything I've see and used with their service it's highly customizable and seems applicable to businesses of all types. I even have one of my office phones setup in my house and I work from home as if I'm in my office. As I mentioned it was not an easy decision picking them for the phone service but it has definitely proven to be the correct decision. On a typical business day we receive anywhere from 300-450 calls and Nextiva supports us all the way.
#156 : OCT 10th, 2013 : Chad
I switched to Nextiva and have been very happy with the level of support. Every thing I have experienced with them has been outstanding. Easy to use and good support.
#155 : OCT 1st, 2013 : SLG
We are in the process of dropping Nextiva after using them for five years. The reliability of Nextiva's system has drastically decreased over the last year and the customer service is on par with AT&T or Cox (not in a good way). Despite calling customer support no less than 20 times asking for someone to help address the reliability issues I've only been contacted once and shortly thereafter I recieved a closed issue notification via email. No follow-up for issues on their side. Our IT department has thrown their hands up in the air after giving Nextiva multiple chances. We are following the throngs of other companies that are leaving Nextiva for other VoIP providers due to Nextiva's declining product.
#154 : SEP 30th, 2013 : Stacy K.
Sharing feedback on my experience with companies I use for business or anything else for that matter is rare. However I must say that Nextiva has been a great service for my business. I immediately saved $450 each month and the transition to their phone lines was simple. I held off on making the switch to their service for months, but I decided to make the move when my contract with Century Link expired. While the switch to their phone service included a nice break in my monthly phone bill fees, it has not been the greatest advantage of switching. With Nextiva I now have phones that actually work! The service with Century Link was spotty at times and the technicians were not easy to deal with. Stopping the service with Century Link was great and Nextiva was a great find. As they say, Amazing. One thing I suggest when looking into signing up for their service. Ask if they have any specials on phone equipment. I got all of my office phones for free while every other company wanted to charge me $90 for each phone.
#153 : SEP 27th, 2013 : Virginia
For our commercial phone lines we use Nextiva. The reason we signed up with their service was because we were moving business locations and needed new Internet and phone lines. Setup was simple and customer service is really good. My top recommendation goes to Nextiva. - Virginia M.
#152 : SEP 22nd, 2013 : Sal
Between my business partners and I, we've tried nearly every VOIP company for business. When we decided to start our new company we all discussed what would be best for what we're looking to do and Nextiva stood out. First and foremost the customer service is great. Every single person is helpful and easy to work with. We are never transferred to India and or some other outsourced country. Dealing with them is a delight. Call quality is consistent and we can make calls from our office and cell phones which is a great convenience, especially when traveling. I can testify that all companies are not the same and it really comes down to which company is best for your business. For us, Nextiva has been a perfect company.
#151 : SEP 8th, 2013 : Peter
They call it amazing service and I know why, Nextiva is the best around. With the ability to manage our phone users from one main control panel and customer service that is actually real and helpful, Nextiva gets my praise for being an amazing service. Whenever I need to make a change to our phone system, I call Nextiva, the answer immediately and get my question addressed in seconds (literally).
#150 : SEP 2nd, 2013 : Mel
They are willing to stay on the phone with me for as long as I need. I'm never rushed off the phone with Nextiva and they really take time to make sure I'm pleased. Their customer service is top tier. I never am put on hold, transferred and they don't read scripts to me. The onboarding experience and value of this service has made it an easy switch from Comcast. If you're thinking about a new company for phone service, switch.
#149 : AUG 17th, 2013 : Liz
It's a good service that I recommend for most businesses I know. Service is easy to setup and the customer support is an asset. They've always been helpful.
#148 : AUG 10th, 2013 : Phil
I purchased phones and service from them in March. Considering the other phone companies I use and have experienced, Nextiva is the best of all. I would rate them 5 stars for everything, however, I rate them a 4 for features since I feel like there are features that I don't know about and don't understand. While the phone service is good and so is the customer service, the features are a bit too much. Based on my view in the control panel there are literally hundreds of ways to configure the phones. This may be good for some, but I prefer simplicity.
#147 : AUG 1st, 2013 : Sam
Reliability was so bad I had the forward the calls to another line with my cable company. Takes roughly 20 seconds before a call starts ringing (outgoing) In 6 months I have called for service problems roughly 20 times, half the time they can't even find my account. They don't seem even slightly concerned about the issues ive had. Go elsewhere.
#146 : JUL 15th, 2013 : ND
The pro's are that we needed a screening service during after hours (5pm- 9am). We needed to weed out unnecessary calls and the auto attendant feature is great for that. They also offer a fax service called VFAX. On May 6, 2013, Nextiva completely changed their fax system. When I called to find out what happened, their support team had no idea about the new fax online system change, and of course they were not trained on it. The support person said they would call me back when they found out how to operate the new system. Of course that never happened. May 6, is a Monday and Monday's are crucial to us because that's when we receive all of our faxed invoices from our independent contractors. Now here we are today, MONDAY, July 15, 2013 and once again, the fax system is down. When you call our fax line, you either get a busy signal or it say's the line is disconnected. REALLY?!?! I was on hold for 30 min trying to reach their support team and never got through. On June 19, the whole Nextiva System went down across the country. Our phones did not start working until 5:17PM. Nextiva had no explanation. Unfortunately, we ran our TV ads that week and our $500 TV commercial aired that day and we could not even receive phone calls. Every time we run our TV Commercial, our phones ring off the hook. On this particular day, potential clients could not even get through to us. So we asked that they refund the $500 and of course they said, "NO".
#145 : JUL 14th, 2013 : Ken
Nextiva's really good. I use their service in all of my offices. The phones came ready to go and the setup process was easy for my team. Coming from a Mitel system, this has been far better.
#144 : JUL 12th, 2013 : Dawn
Between May and July I have spent over 10 hours with IT. They fix one thing, and 3 more things go wrong. Was told our phone was broke (NIC) was out. We did a factory reset and reprogrammed the phone and it works now. We had to replace our phone back in May with the same issue. We are still waiting for a manager to call us back to discuss all our phone issues. We have yet to hear from someone. Today it's been going on 3 hours and I've had to call them 3 times. On hold with them right now.
#143 : JUN 19th, 2013 : Grock
The people at Nextiva are nice. However, their system is horrible. There's always something wrong. I have had to contact the people at Nextiva more so than any other telecommunication company in my entire life. They told me that their system is reliable and unfortunately there is nothing reliable about the quality of the experience. The worst think is that their system was down and my callers/clients and potential clients were getting a message that our number was not in service (???????!!!!). I contacted the company and they were not able to at MINIMUM forward my lines to my cellphone. This is absolutely the worst experience ever. We just arrive and are looking for the door. Stay away.
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