The below provides a quick overview of the user submitted reviews for Nextiva business VoIP phone service.
Use the tabs below to navigate to user reviews and user questions and answers sections.
Nextiva was founded in 2006 and are a privately owned company. They are considered a leading provider of business VoIP phone service to small, medium and large businesses across the United States. Serving more than 90,000 businesses they have won many accolades within the telephony industry. They have one simple goal (from their website): "to make owning and running your business easier, less costly and more profitable".
Nextiva's primary focus was initially on business VoIP phone systems but they also provide hosted call center services, PBX SIP trunk services, and a very competitive internet faxing solution today.
Service includes many of the standard VoIP features plus other neat features such as a free greeting recording, mobile phone integration, a Nextiva toolbar that integrates with Outlook, IE and Firefox browsers, softphone support, toll free numbers and it also sells IP phones for low cost. Add-ons include options such as call recording and conference calling (for up to 9 attendees).
Smartphone App is available for both Android and iOS devices. The App provides a comprehensive set of business telephony features that include instant messaging, presence, video collaboration and voice calling among many others.
100% U.S. based customer support team that prides itself in delivering amazing service via email, phone, or live chat.
Nextiva services utilize the NextOS technology which is a Unified Communications platform that can provide all of a company's communication needs, with easy to use tools and business continuity and disaster recovery.
The website is very easy to navigate and it is immediately obvious as to what services the company offers. The easy navigation also makes it simple to quickly find more information on a specific service. While many providers have overly complicated websites, Nextiva has made it easy for both existing and prospective customers to quickly find what they need..
The Mobile App is not included with the Office Pro plan and the Office Pro Plus plan is required at minimum. As businesses are quickly moving to a BYOD model this may be an issue for some prospective customers that are looking at the lowest cost plan.
Support does not appear to be available via any form of social media despite a heavy presence by Nextiva in Facebook, Twitter, etc.
The conference bridge feature is not available with the Office Pro plan.
Nextiva is marketing its support service in the form of a virtual assistant called XBert. While this is an interesting and potentially differentiating approach, it may be confusing to some who may think is a specific service offering.
Although an extensive feature set is available for business phone service, there are currently no plug-ins available that allow integration with a CRM solution.
The Bottom Line
As a leading VoIP provider with expert technical support, a 30-day money back guarantee and a wealth of features on offer, Nextiva are an excellent choice for any businesses communication solution. The recent introduction of a new mobile app shows that Nextiva is serious about offering flexible solutions to businesses that allows virtual and mobile employees to connect with the corporate business communications system. As the BYOD trend accelerates and more companies skip the purchase of IP Phones in favor of Smartphones, the Nextiva app could well be a key differentiating factor for many prospective customers.
Author: Mike Bragg
Nextiva reviews from actual users of its phone service can be a useful aid in the decision making process. With the first review received back in 2008 there is a very good sample set spanning through to the present time. Use the average rating graph tool opposite to visually see the ratings trend over time. Overall, the user submitted reviews indicate a very good average rating and a very high recommended percentage.
...The VOIP service has be exceptional. It is a GREAT value for the money....
Nextiva reviews are listed in chronological order.
#189 : JUL 19th, 2015 : Amber
I just have to take a moment to say how grateful I am. I called in yesterday and spoke with a customer service rep and he was very patient with me and answered all of my questions; some I didn't even know I had! If my customer service experience is always this good when I call, we will never leave! Thanks Nextiva!
#188 : JUL 9th, 2015 : Amy
Nextiva deserves five stars for just being a solid alternative to our previous VOIP company that started forcing customers to use tools and providers. Nextiva to the rescue! The two installation technicians were quick to figure out the messy set-up in my building. They were friendly and smart and in the six months since I've had it, we've had no outages. We are also paying a lot less than we used to. Win all round.
#187 : JUN 25th, 2015 : Yvonne
Switching to Nextiva saved us about $10 a month. The representative helped me choose the right package for my business. Love the extra features!
#186 : JUN 19th, 2015 : Terri
Great job by the sales team but no implementation. When I called after two months to ask where my service was, I waited on hold forever, and then was told that I had never sent in the needed porting forms. I was then told that it was scheduled for the first of the month (three weeks ago) and then once Tom figured out that wasn't right, I waited even longer for him to tell me that it was my fault again because I hadn't sent in the proper forms. I asked for a refund and was told, "you HAD the service for two months." If the number had never been ported, how did I have the service? Never an apology for any inconvenience. Why didn't they follow up I asked? Apparently he felt that people pay in full for a year's service and then just don't bother to set it up - so I guess they just don't worry about it. Ridiculous.....or a great scam. Perhaps this was the first time this guy had ever dealt with an upset customer - but what a terrible attitude. If I did business this way, I would have been out of business years ago! When I stated clearly that I did not want to do business with them based on this, I was told that they would "most likely" refund all of my money. Not impressed....
#185 : MAY 25th, 2015 : Eric
Been using Nextiva for 2 years because it helps our company look good while also supplying the services we need. We use a toll free number with department/personnel extensions, call routing, and the iPhone app and it's really serving a purpose for us.
#184 : MAY 6th, 2015 : Jackie
We've been using Nextiva for over a year and love it. It made our move from an office space to working from home so much simpler. Voice quality is clear and the connection is just as reliable as a landline phone service. Got no complaints!
#183 : APR 7th, 2015 : Ruth
Nextiva is a joy compared to all the other providers I have dealt with. System was up and running within three days including porting the old number. Planning on upgrading to PBX now too for the office as it's definitely more cost effective than any other provider and the added features like voice to email and call waiting music make it a no-brainer.
#182 : MAR 4th, 2015 : Sharon
My assistant and I have been connected with customer service for at least 6 hours so far with little result. We finally have been able to get phone service in and out - but other services are still not working. Service rep says that initial connections are problematic with Nextiva.
#181 : FEB 22nd, 2015 : Julian
Nextiva is the third VOIP service I've used and I've come to depend on it completely for all my business phone connections. The other companies don't even come close to Nextiva's service quality and the level of product they deliver. They are reliable, for my business cost-effective service that you can depend on day after day.
#180 : DEC 25th, 2014 : Trev
When I compare what regular phone companies give for the price and what Nextiva gives, Nextiva should be used by every business. I've been very happy with the phone service. It just works well, all the time. Whenever I need help and call in to their support department, the people are kind and really helpful. Go with them if you're on the fence about switching phone companies.
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