Cabertel Reviews and Ratings

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Cabertel Review by WhichVoIP.com

Headquartered in the home of Microsoft in Redmond, Washington, Cabertel provide cloud communication services to the North American small and medium sized business community.

The Good

Cabertel keep things simple with a straight forward business VoIP plan which they refer to as the "Unlimited Equivalent" plan. I like where they are going with this as many providers use the term "Unlimited" but then have a "reasonable usage policy" hidden deep in their terms and conditions that puts a limit on the actual monthly calling minutes allowed. They are upfront with the minutes included, which is 2,500 calling minutes per month within the continental United States and Canada (sufficient for most businesses unless you are a call center!). International dialing plans are available but you need to contact them for rates.

Pricing is based on the number of users, with a single user starting at $32.99 per month, and then reducing down to a low $19.99 per month per user for businesses with 50+ extensions. One nice thing is that this fee includes your phone number (DID) costs.

The service is feature rich like many other VoIP services and includes an auto-attendant, music-on-hold, call forwarding, ring/hunt groups, conferencing, voicemail to email, mobile app and more. A simple management interface is available to access voicemails and various other features.

A limited time offer is currently available for a free IP phone per line, which is a great way to reduce your up front costs if switching to a VoIP based service from an analog service.

One other neat "offer" that stood out was a discount for non-profit organizations. It does not provide details or how much of a discount but something to consider if you operate a non-profit organization.

Besides the standard business phone service, they also provide a "Virtual Phone System" option. This type of service allows a business to use their existing phones (e.g. smartphones) for their business phone system. This service essentially provides a front end auto-attendant which the customers reach when dialing their new business number. The customer is then presented with options, such as "press 1 for sales". Each option is routed to a phone number or device of your choice. This is a great option for smaller businesses, entrepreneurs, or start ups that don't want to use their personal numbers for their business but still want to utilize their personal cell phones. Outgoing calls are also offered with this service when using their mobile app. Outgoing calls will show your business number instead of your personal cell number, for example.

A few add-on features are offered for additional fees. An Internet Fax service and call recording are two such features but currently you have to contact them for pricing.

A mobile app for Android and Apple is supported and can be used with their standard business phone plans and their virtual phone plan.

Customer service is available Monday to Friday via telephone between 8am and 5pm PST, and 24/7 via email. We contacted them using their form and were pleasantly surprised at how quickly they responded. Customer service seems to be a key goal with Cabertel. They provide a "white glove" service to take away the learning curve associated with a new phone system. Each customer is also assigned an account manager to help facilitate a timely response.

The Bad

There is currently very little in the way of a knowledgebase on their website for those that prefer to figure stuff out themselves. Tough to really complain though as they provide a white glove service so can help with setting up your phone system or any questions you may have.

Phone support looks to be during work hours Monday through Friday. However, they offer an account manager per customer so the assumption is that you can escalate any out of hours issues through them via email.

There is no mention of video conferencing on their website so the assumption is that they do not provide that feature. Some providers do have this feature at an additional fee, or you can find a dedicated conferencing solution like WebEx or GoToMeeting.

The Bottom Line

  • Cabertel currently has a one plan fits all approach for their business VoIP service. All price tiers include 2,500 national calling minutes, all the standard features, plus a local number.
  • Pricing is based on size of business, with a single user starting at $32.99 per month, reducing to $29.99/month for 2 to 20 users, then $24.99/month for 21 to 50 users and finally down to $19.99/month for 50+ users.
  • Special offers: A free IP phone per user offer is currently available. They also offer a discount for non-profit organizations.
  • A virtual phone system option is available, turning any phone into a business phone system. This is a great option for startups, entreprenuers, or small businesses that want to just use their personal cell phones or existing phones.

Overall Thoughts

Cabertel provide feature rich plans targeted at the startup, entrepreneur and small business community in North America. Their focus is on providing a personalized "white glove" service so you can focus on your business rather than figuring out a new phone system.

The price and feature package are competitive in the current market. They have some neat offers such as a free IP phone per user and discounts for non-profit organizations. Overall worth a look if you need a robust business phone solution with a customer centric provider.

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Author: Michael


Cabertel Overview

Cabertel provides cloud communications targeted at the small business community.

All User Reviews

Summary
Total Number 4 5 Stars 4
Thumbs Up 4 4 Stars 0
Thumbs Down 0 3 Stars 0
Average Rating 5 2 Stars 0
More Providers 1 Star 0

Cabertel reviews are listed in chronological order.

EXCEEDED EXPECTATIONS!

Overall rating (5)

#4 : AUG 23rd, 2016 :

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Lowest price by far and outstanding customer service from my contact at Cabertel. One problem with my old hub/switch resolved by following Cabertel's recommendation to purchase a new, inexpensive Netgear Switch. All questions were answered with complete explanation. I was completely blown away by their service. Cabertel beat pricing offered by at least four other carriers by substantial margin.

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Low cost phone service with great customer service

Overall rating (4.8)

#3 : APR 11th, 2016 :

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Very happy with the phone service from Cabertel so far. Setup was a breeze and I would say it was pretty much plug and play. The App makes it easy to always be available to take customer calls in addition to making it simple to make calls while on the road. Happy that calls from App appear with our business caller-ID so it is as if we are in the office. Very professional outfit with personalized service.

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Great service and low cost.

Overall rating (5)

#2 : MAR 15th, 2016 :

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I have been using the Cabertel virtual plan for a few months now. It is the perfect fit for my small business as it is low cost, and has been reliable. I like that I can use my cell phone for all calls, and have a business number for outgoing caller ID so that my personal cell number is hidden. The support has been excellent so far.

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Two words: Great Service!

Overall rating (5)

#1 : JAN 28th, 2016 :

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After dealing with Frontier for several years, Cabertel has been a breath of fresh air. The assigned account manager was very helpful and attentive during the whole process from sales to using the phone service. The phone service just worked after plugging it in. I wish I had moved over to VoIP sooner but was skeptical and put it off for quite a while. It was easier than I expected and one of the main reasons for the switch was to save money. Our phone bill is more than half of what it used to be! We are very happy with everything so far.

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Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.

Summary

Total Number 4 5 Stars 4
Thumbs Up 4 4 Stars 0
Thumbs Down 0 3 Stars 0
Average Rating 5 2 Stars 0
More Providers 1 Star 0
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