Reviewers Comments:

In our 3 offices, we had a fractional T1 voice and frame-relay data link between our 3 offices. We looked at several alternatives, including on-premise PBX equipment, and MPLS from the phone company. Our goals were improved reliability, increased internet speed, increased flexibility, and no-compromises with voice quality. Based on our goals, Aptela recommended some network changes which we implemented. The results: All goals were exceeded. We have a 6x increase in reliability. Internet speeds increased by 15x to 40x depending on the office. We now have total flexibility on how we handle phone calls as a company. All of our offices behave as one office instead of 3 individual companies. With Aptela, one employee compared the improved voice quality like switching from AM to FM. We tested voice quality and latency of the new system. There is no noticeable latency, and the voice quality improvement is huge. Although cost wasn?t a primary consideration for us, our monthly phone / data bills went from about $4300 / month, down to $2100 / month. Reliability is greatly improved, with automatic "fail over" if a WAN link ever goes down. Prior to that, a single failure could take down the whole company. Now each office can operate autonomously if needed. Overall, we've had a great experience so far !

Reviewers Comments:

PLease remove two postings dated June 9, 2009 by me, Chris Winn. I swapped messages with Calum. Much appreciated. Great service you guys are running at whichvoip. Thanks.

Reviewers Comments:

We've been an Aptela customer for 6 months and the service has been great. A few issues up front which turned out to an issue with our router. Aptela customer services help us sort through the issues. We have been pleased with the quality and the price. We highly recommend Aptela.

Reviewers Comments:

We have over 85 users in 9 offices with a call center. The system works well for us. We use Polycom phones and soft-phones with success. You need to have good or new headsets otherwise you will experience some echoing. Saving lots of money.

Reviewers Comments:

Aptela VoIP is a decent service but the customer service is poor to say the least.