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Business VoIP for Car Dealerships

A car dealership relies heavily on its telephone system. As a customer-driven, sales-oriented organization, it is vitally important for the car dealership to have available lines open at all times, to minimize customer wait time, and to make sure that callers can reach their destination without any difficulty. The features available in most business VoIP systems are very well-suited to the car dealership environment.

Many features found in VoIP systems will benefit the car dealership and facilitate sales, although there are a few in particular that often prove to be very useful. The "find me follow me" feature is ideally suited to automotive salespeople, who spend a great deal of time out on the lot, giving test drives, and talking with potential customers. When a good automotive salesperson is sitting at their desk, it is usually because they are prospecting over the phone, or meeting with a customer to close a deal.

Cost Saving Features

"Find me follow me" allows the salesperson to answer a call, regardless of their location. With older traditional telephone systems that do not use VoIP technology, a car dealership's receptionist would simply answer the phone, and either forward a call to the salesperson's desk or announce a page. Both of these are inadequate, since the salesperson is unlikely to actually be at their desk, and may be out of earshot of a page. The result is missed sales. This powerful VoIP feature gives salespeople at car dealerships the ability to have phone calls follow them wherever they go. When a call comes into their extension, it can ring either simultaneously or sequentially at multiple numbers, including mobile phones. As a result, important callers can be routed to the salesperson, regardless of their location.

Another major advantage of "find me follow me" is that they can receive calls from important customers even at home, without having to give out a home number. The feature also allows customization, so the find me follow me feature can be enabled or disabled during certain times or days.

The auto attendant feature that is built into most cost-efficient VoIP systems is also highly useful to a busy car dealership. As most people in the industry understand, the dealership's receptionist does much more than answer phones; they are the first public face to the agency and have many duties. Automating the telephone answering function will allow this high-profile individual to may more attention to other duties. The auto attendant also facilitates quicker call routing, by allowing callers to either speak commands or enter them through touchtone, so they can be directed to the most appropriate person or department to handle their request, without delay.

The car dealership also must not minimize the cost advantage of VoIP technology. With margins decreasing and volume down due to the economy, saving money is vitally important, and deploying a VoIP system will allow for the greatest number of useful, high-end features, at the lowest cost available.

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