Vonage Business Reviews - Page 2 of 14

4/5

Average Rating

Awful Customer Service

Number 126 : FEB 17th, 2021 : Ryan

Recommended: No

The features are great! If the company could just get their act together relating to service, they would have a wonderful product offering. I was a customer for 12 years and could not get my system straight for months.

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Failure in Customer Support

Number 125 : SEP 30th, 2020 : Jeff

Recommended: Yes

Once they add you to the system they do not provide support. I tried to call multiple times and sign on. Neither worked. Finally I called sales as a new client and asked how I could get support. She wanted me to fill out some long form and they would get back to me? What...I needed help and they would call me back? I'm planning to move my service as despite wonderful features they do not provide support on the product.

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Avoid Vonage

Number 124 : APR 2nd, 2020 : Chad

Recommended: No

Dishonest and manipulative. My company has suffered greatly with Vonage. They cannot provide the service they promise, and yet they demand thousands of dollars to escape their contract. Their salespeople will tell you that contracts are not ironclad, and then they enslave you with a mediocre product. They have limited modem compatibility. Their staff is unable to maintain the services they promise. Their support App is unstable. You would be better off with a 1950's landline than with Vonage VoIP.

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Rip off company!

Number 123 : MAR 5th, 2020 : Alvin

Recommended: No

Rip off! Feel so violated and ripped off! Vonage did not offer voicemail transcription and charged over two years. Now, they said they cannot provide credit since we are now calling. Is this good business practice? The money goes to top executives and taking from their customers. Stay away! Run!

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Vonage Customer Complaint

Number 122 : MAR 3rd, 2020 : Sean

Recommended: No

I would like a manager to contact me from Vonage. I recently set up services with Vonage representative Matthew. Our account number is 315###. I am disgusted with the service I am getting from the Vonage rep. I spent a great deal of time comparing Vonage to Nextiva and decided to go with Matt (Vonage). Matthew assured us he "would not disappear after the sale" as we needed him to help us with a few things getting started. We have called, and texted him, numerous times since the completion of our sale. There has been zero follow up from him. However, he had no problem contacting 3, 4, or 5 times a day leading up to the sale. This lack of services runs rampant in our country and I'm sick of it. I have reached out to Vonage 6+ times since. Every single time, I am on hold for 20+ minutes and get nowhere. I've emailed them 3 times and keep getting emails directing me to more numbers that have me on hold again for 10+ minutes...resulting in again...sending me somewhere else. Vonage is a frustrating company with disgusting customer service. It's highly recommended you do you homework and choose a competitor. Vonage will not be seamless...waste of time and money. Sean, President and CEO.

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Bait and Switch / Ponzi Scheme

Number 121 : DEC 2nd, 2019 : Ted

Recommended: No

Buyer beware this is a horrible company to deal with. Call the customer service number before you buy and enter that you are an existing customer. You will wait on hold 30 minutes to get a person who does not care to resolve your issues. Call and enter a new client sale and they will pick up in under two minutes. This is a complete Ponzi Scheme!

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Limited Business Understanding!

Number 120 : MAR 4th, 2019 : Jim

Recommended: No

I gave all my requirements to the Vonage sales rep upfront and was told that all were doable by them. So we signed up and it's been downhill ever since! Unless you have very few requirements of how you want the system to work, run the other direction. In fact, run from all of them and set up your own PBX. This is ridiculous! And, they won't work with you on removing an extension without charging $510, even though you are keeping 17 other extensions! Run, run....

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I would never use Vonage Business again!

Number 119 : JAN 16th, 2019 : Dave

Recommended: No

I have been a telephone vendor for over 30 years, installing many, many systems. Recently, one of my customers asked for my recommendation for a VoIP business system. I've had Vonage residential for many years and the quality was excellent; I also had installed a Vonage Business system at another, very small customer (4 phones) and it seemed not bad so I recommended Vonage Business for this customer, who has three offices in different cities and about 35 users. Each office originally had their own numbers and hybrid PBX systems so nothing was tied together. I figured going to Vonage Business would be a perfect way to tie all three offices together as extensions; that's the only good thing about the whole experience! Everything else, from day one, has been a complete nightmare. The worst thing was: Vonage pushed out the original cut-over/activation date because some of the 30 something numbers weren't ready to port. That didn't seem to be a problem however, Vonage never pushed out the porting date to match the activation date and, sure enough, 10 days early, they ported the numbers! Result, three offices dead in the water! Faxes, phone numbers, everything! It was two days of running around like a fool, working with tech support, to temporarily get some type of phone service back to the customer. To say the customer was mad would be an understatement. When the account was finally activated and the porting issue a memory, then the real problems began. Programming the system and phones is nothing short of a nightmare; the portal is difficult to use and, believe it or not, any phone that is programmed, on site, is NOT backed up by the Vonage system, which means: should there ever be a power outage or system interruption, all phones lose programming (BLF, speed dials, everything). This is archaic and does not make for a warm fuzzy feeling. Simple features, like BLFs on each phone is a major undertaking, spending many hours on the phone with customer care and even then, they don't seem to know how to do very much. Their standard answer: reboot the phone to factory settings, which wipes out all programming. Other features, like call park, paging, are an additional charge. Most of the customer service people, while pleasant, are clueless as to how to program features; if you call three times, on the same issue, you will get three different answers, none even close to the previous answer and, usually, none of them work. Just trying to put BLF fields on phones took over a week and being on the phone for hours and hours and, still, they didn't work until I tried, on my own, different ways and finally hit one that worked. Faxes, with Cisco ATAs, work randomly, and tech support has no idea on how to fix the problem, only pointing the finger at the company's IT people, which is not where the problem lies. Features, such as trying to set up advanced dates for a "closed for the holiday" message are not available; the customer has to manually go in, just hours before each holiday, and turn on the message. This is really inconvenient and 1960 technology. Slow or delayed dialing when dialing out, is a major problem; it can take up to 10 seconds or more, before a call connects, with just dead air. Features, such as call pick up are not available nor supported. Trying to transfer calls is now becoming a problem and, as usual, each customer service rep contacted, has a different solution, none of which work. I could go on and on but I think you get the drift. I would NEVER use Vonage Business again, nor would I recommend it; it is flat out terrible! We also found that they add on features, features for which they charge, without notifying the customer. This one particular customer found nearly $300/mo in added features, which they did not order. Vonage took off the charges when notified but that is not the point. If you want good service and ease of use, STAY AWAY from Vonage Business! I am extremely disappointed in them, as I was sure they were a good company, with good services; I was wrong. As I said, I will never use them again.

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Very Unhappy Customer

Number 118 : NOV 8th, 2018 : Patty

Recommended: No

We had Vonage installed and our phones have not worked right since. We called to repair and after waiting for 45 minutes on hold they said they fixed the problem but we are still having trouble. Phone rings constantly and when answered we get a busy signal.

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Bad Service

Number 117 : MAY 21st, 2018 : John

Recommended: No

I've been a Vonage customer for 5 years. I was happy with the service at my first business so I signed up with them again. The new service has been the worst I've ever experienced. From call quality to system configuration, nothing works the way it's advertised. I'm finally taking a day to shop for another provider. I've lost money due to missed calls and my clients not being able to leave a message. I informed them they cost me $6,500 so far this month so they credited my account $45. What the blank is $45 going to do to help my bottom line. As I said I'm taking my business but I'm also taking my clients with me.

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