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Phone Power was founded in 2005 and is headquartered in Winnetka, California. The core focus of Phone Power is providing low cost VoIP phone service to homes and small businesses across the USA and Canada.
The Phone Power flagship service plan includes unlimited calling to USA and Canada plus 60 minutes free international calling per month to over 75 countries. There is also a plan for unlimited International calling which competes very favorably with Vonage. Pricing is highly competitive and there are not many other providers that offer such aggressive pricing.
Included in the unlimited calling plan are 45+ calling features, a free second (cloned) line, free equipment lease (phone adaptor), and free activation when you sign up online. The best features, in our opinion, are Voicemail to email, fax catcher which offers free incoming fax, and simultaneous ring which ensures you never miss an important call.
Phone Power has a 30-day satisfaction guarantee, allowing hassle free upgrades, downgrades or cancellation. Customer service, sales and support are 100% USA based and support is available 7 days per week via phone, live chat and email.
The call quality has always been good when we have tested this at WhichVoIP.com. However this is true for most providers these days, and often poorer quality calls are a result of setup issues or poor Internet service.
If you are not willing to pre-pay for service over 1 year or 2 year terms, the price per month jumps up significantly, over 200% in fact.
Another negative is the cancellation policy if you are outside 30 days and have not completed your contract should you sign up for a 1 year or 2 year plan. The cancellation fee is $99 or the cost of the remaining months left on your contract, whichever is less.
Phone Power does not offer outgoing Internet based fax service (i.e. efax). This is a slight negative in that some other providers do include this service free of charge. However it does support the T.38 protocol meaning you can send and receive faxes using a traditional fax machine.
Most providers have what is called a maximum usage when it comes to unlimited phone plans. Phonepower is no exception, but the maximum usage is 5,000 minutes which is very high. After 5,000 minutes, the price is 2c/min for USA/CAN calls.
Finally, if you choose the 2 year term note that even though the second year of service is free, you are still required to pay the service taxes and regulatory fees for the second year which tend to be in the $3 to $5 range per month. This is fairly standard these days but worth highlighting as sometimes our visitors have been shocked at this when the second year comes along.
Phone Power is a very decent service and if you are willing to pay for the 2 year contract, the pricing is very aggressive. If you must do month-to-month plans there are likely better options for you. The feature set is excellent, and covers all of the main features you would ever want and more.
Take advantage of the WhichVoIP special rate for the 2 year pre-pay plan as it will save you over $50 for a 2 year term.
Users have been submitting their reviews of Phone Power phone service since 2008 resulting in over 230 reviews to browse through. Most of the reviews are very positive in nature and customers love the savings. A few reviewers were shocked by the taxes due on the free second year. We have additional details on this in the "Our Review" tab.
... I can't tell the difference in call quality over my old landline...
...The service has been excellent! The savings --- tremendous!...
Phone Power reviews are listed in chronological order.
#254 : DEC 28th, 2016 : Antony
Odd experience. I was denied International calls because of disapproval by some outside assessor they use. My credit is excellent and I am writing this in a very valuable house with no debts. So, the agency they use must be abnormal, or it is a ruse to prevent having to give away some International calls. I canceled the remaining service they offered. Be warned, you may be wasting your time.
George (February 2nd 2017) : I have the same problem. My international calls were often interrupted or I was blocked from the international service completely without a reason. I called many times and spoke to their technical support and usually, but not always, after the call I was unblocked until the next time. Like I need their permission to make an international call! Totally insane and stupid explanation from the technicians that they were trying to protect me from some extra charges for the service abuse (sick!). One or few calls a week for a few minutes to my parents in Poland when I'm paying for Unlimited World Plus plan sounds like abuse to you? Get real people from Phone Power! The other.. stay away from them.
#253 : SEP 14th, 2016 : Pat
The only thing I don't like is they don't notify you when their going to bill me and they don't tell me after I've been billed.
#252 : JUL 31st, 2016 : Bill
I've had Phone Power service for nearly seven years. The time flies by because I've had zero problems, and the quality, features and service are consistently great.
#251 : JUL 4th, 2016 : Brent
I used this Phone Power service for a few years but voice quality is bad now, plus I had problems with the adapter unit which required replacement. They wanted to charge me over 65 dollars for a new one . stay away! Worst customer service and if you like doing technical support with someone on the other side of the world be my guest. They just ask you to reboot your router. I asked for a refund but their heavy handed one-side contract will not give you any refund at all.
#250 : MAR 21st, 2016 : Dev
Very unreliable, we have to reboot the system often. Don't get lured by the $5.99 price, after calculating with tax/fees it comes pretty much to double the amount. My advice: before signing up make sure you know how much it will cost.
#249 : FEB 18th, 2016 : Ron
Outstanding service! Both technically as well as customer service! When we have had any technical issues with either our Cable modem and/or the service, we have had excellent resolution in less than a couple of hours. This provider troubleshoots third party devices. We are a very satisied customer for over 3 years.
#248 : FEB 7th, 2016 : Pamela
Very easy to change from my landline to Phone Power, and MUCH better value. Phone Power includes an amazing selection of features, more than I even know how to use. The unlimited Canada & USA long distance calling makes my life so easy because I don't have to count the minutes of use. I also love the free 60 minutes per month of international calling, plus low rates if you go over 60 minutes. I chose the 2 year pre-paid plan, which was an incredible value. Highly recommended provider!
#247 : FEB 6th, 2016 : Robert
I have tested 5 VoIP services for at least 1 full year. Currently have 3 running for extra use. My experience has been very good mostly because of my HIGH Speed IP service FiOS. Phone Power is clear, fast, great sound, no echo or feedback. Feature set is full and the Speed Dial feature is now upgraded and much faster. Highly recommend.
#246 : FEB 6th, 2016 : Peter
I chose Phone Power because it had the best ratings on WhichVOIP. I'm very happy with the service as it gives many features at a small fraction of the cost of a conventional phone-line. The biggest drawback is that around 5% of the time sound quality can deteriorate, very occasionally to the point where it's hard to make out what's being said, though that's much less than 1% of total airtime. I'm not sure if the worst connections are between my phone and friend with a different VoIP service provider, or if it can be down to one provider's quality at a time. As my partner still has a conventional phone-line we are assured service in the event of a power failure. As we have cells as well sound quality isn't critical to me, especially as I don't rely on the phone for professional communication. Using a VoIP line forced me to buy a cordless phone, as VoIP doesn't support branching phone lines. So I chose the most reliable Panasonic on the market with primary corded handset, which after the vendor replaced the first defective unit, it works quite well.
#245 : FEB 5th, 2016 : Anil
I have used Phone Power for several years now and very rarely had any issue. When issues arise the technical service were very quick to resolve it. All the features are great.
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
#4 : Posted by Clifford Patterson
I am currently browsing for a VoIP service and PhonePower is high on my selection list. However, I have a Pacemaker Monitor, a Merlin Home model EX1150. Are there any reported problems using this monitor with PhonePower?
-> Response: I'd be worried about you going down this path as there could be problems getting the pacemaker data through the phonepower ATA (Analog Telephone Adapter).
Here are a few things to consider:
1. Is there an Internet version of the Pacemaker monitor? i.e. not using phoneline.
2. Presumably you are interested in this to save money. If there are other reasons (e.g. features, international calling etc), can you keep your regular landline phone service AND get VoIP. Connect the VoIP ATA to some cordless phones and then you have the best of both worlds.
3. If you have a smartphone you could use the phonepower app to have home phone service on your cell phone. No need for a home phone, just use your cell for everything but keep your existing home number.
#3 : Posted by Larry Tu
I've been a customer of PhonePower for more than five years. For the first five years everything worked and I often recommended PhonePower to other people, but since mid-June 2014, all of my calls, incoming or outgoing, dropped after a couple of minutes. It seems to be a problem with my Verizon internet service, because calls also get dropped when I use Skype or Facetime. I'm hoping that a new Verizon modem/router would solve this problem. However, since yesterday, I couldn't even get any audio using Phone Power, like what many other people have reported on this website. I am in the Boston area, so it seems that this problem is nationwide.
-> Response: Sorry to hear about your troubles Larry. Here are a few things to look into, hopefully it helps:
1. Has Verizon changed default firewall settings inside their modem/router? This could potentially block certain ports by default and block sip specifically.
2. I do recall about a year ago having a problem where Phonepower updated firmware overnight to ATAs. One way around it was to reset the ATA device to factory defaults and update settings accordingly for Phonepower configuration. Which ATA do you have (model)? The support section on its website (hardware section) has some good info on configuration.
3. Can you make Skype calls now that you have a new modem?
4. Have you tried the Phonepower soft phone - does it work?
#2 : Posted by Korryn
Can you keep your current phone number if you switch to this service?
-> Response: Yes you can port your current number over to Phonepower. There are some corner cases where you cannot but that is rare these days. We always recommend you kick the tires with the service first (i.e. just order a new number with your required area code to begin with) and once happy, then port your current number over. Do not cancel service with your existing provider until the number has been successfully ported over!
#1 : Posted by Kat
I have been using them for about 9 months. All good so far. Low cost and good quality and free incoming fax!