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Lingo, Inc. is based in Mclean, Virginia and was founded in 2004. It is an affiliate of Primus Telecommunications Canada Inc. Lingo is an affordable service with a range of domestic and international residential plans to choose from.
Lingo offers a decent range of service options for limited calling and unlimited calling through the US and Canada. It also has multiple options for international calling within 50 countries and mobile phone support within 25 countries. Regardless of what service is chosen, all Lingo plans include free activation and free equipment.
Lingo VoIP plans offer 20+ features including E911, caller ID, simultaneous ring, call waiting, speed dialing, and free phone number transfer. Additional features, such as a fax line, mobile service, softphone and a toll free number can be added at additional charges.
Call quality is reasonable and this is validated by our user reviews where call quality is rated average for most users.
Regular international travelers or business people may find the universal phone number useful. Customers can select the area code they feel is most relevant for them. Local calling rates are applicable for calls within that chosen area code, regardless of whether the phone is physically in that region or not. Users can transport their same number internationally via the Lingo phone adaptor. Currently, 16 countries are available for this service.
Across the board, the plans tend to be quite expensive when compared against other companies that you will find on this website.
The "unlimited" service plan is limited to 2,200 minutes/month. It is important to know this limit as Lingo can, at its own discretion, move a customer into a more expensive, higher limit plan if the minutes/month limit is reached, forcing the customer to pay much more than they initially expected to pay. Couple a move to a more expensive plan with the $24.95 Plan Change fee and you may be paying much more than you bargained for. It's definitely good to be prepared while dealing with Lingo and have a good idea as to how many minutes you expect to use per month.
Mobile only plans are available so you can make cheap calls to other countries but surprisingly there is no support for iPhones. It is also very expensive.
Also be aware that early termination of any 12 or 24 month plans will net an Early Termination fee of up to $175.
Additional fees to pay every month on top of each plan include an Administrative, Regulatory and Compliance fee of $2.99.
Tech support is available 24/7, though many customers have complained in our user review section that sales representatives are generally unfamiliar with the products and services provided and technical support is often difficult to get a hold of. It has also been noted in our user reviews that once support representatives have been spoken to, problems are often resolved days later than expected, if resolved at all.
Lingo is an easy to install service that provides decent call quality. However, should you require support from them, be aware that many users have complained about the response times and quality of the support.
For international travelers or those living and working abroad, Lingo's universal phone number is an intriguing option. However, for most users, Lingo is a less than desirable provider as other companies consistently offer more features and more cost effective plans. The mobile plans may be of value to those that do not need a home service and make a lot of international calls. It is an expensive option though, and there is no iPhone support.
Read through our selection of reviews from Lingo users for more insight into this residential provider.
The overall trend of Lingo reviews since 2005 has gone from a "good" rating to a "poor" average rating (check out rating trends by using the "average rating graph" button opposite). The average customer service rating has declined to a "very poor" rating. Sometimes this can happen as unhappy customers can influence other unhappy customers online to post their negative experiences.
...Customer support is very poor...
If you have had a good or bad experience with Lingo we would love to hear from you, completing the review form takes between 1 and 2 minutes of your time and is very valuable to prospective users.
Lingo reviews are listed in chronological order.
#190 : JAN 23rd, 2016 : P.
I had lingo as a land line for about 6 years, I don't use a land line much so I did not bother to change it. In that time I had to call and had at least 3 new boxes sent, they break a lot, I had to restart the box, modem, phone and computer at least once every two weeks. Customer service is not very good. The bill kept going up, started at $20 and made it's way back to $44, I still don't know why. When I finally closed the account on the 26th of the month since I was always billed on the 28th they told me that invoices were printed on the 25th so I would still have to pay for a full month even though I was closing the account on the 26th. After I disputed the charge and my credit card company reimbursed me, Lingo contacted a collection agency so I had to deal with them re-explaining that lingo wanted to charge me for a full month even though the account had been closed.
#189 : JUL 2nd, 2015 : William
You can't speak with customer service. Last week I called and a recording kept saying my wait time was about 1 minute; 37 minutes later a person answered and the English was so bad they should be ashamed to have such a person answering phones for American customers. I never could understand him, he had a very heavy Indian accent. This is not the first time I have had Indian people answer the phone for them. Shame on them! The fax line they sold me, even if I go to overseas mode, will fail about 90% of the time on a single page with limited data and always with more than one page or heavy data on page.
#188 : OCT 24th, 2014 : Elva
We've had Lingo service for over 15 years! Its been fine, but I did notice that our bills kept climbing over the years. We started at about $10 per month and have arrived at about $45 per month consistently. Recently, I noticed all my longer calls would drop at exactly 1h. Once this happened after I'd been on hold with a company for 55 minutes and had just gotten to talk to someone that could help me. That's when I contacted them about it and was told that this is their policy. No calls over 61 minutes. So I've had enough and I am looking for a new provider.
#187 : AUG 6th, 2013 : Al
I was a 10 years customer for Lingo. Too many problems and the customer services is the worse I have seen. I'm 2 months waiting them to fix my international calls. 10 minutes in the line to get someone in the other side every time I call. It is enough for me. Switching over to Vonage with no remorse.
#186 : JAN 29th, 2013 : Sanjay
Please do not get service from lingo. All first they told me that price for month its gonna be in between $25 to $30 and and of the month they billed me for $73.00. Whens i try to reach customer care i have to wait longer that i have to. I sing up with DANNY (sales rep)and he misguide me for done his sales. There was no voice clarity also and calls was dropped down in between conversation. I will never use lingo again.
#185 : DEC 1st, 2012 : Raj
I had been Lingo user for more than eight years. No problem during the use. However, when I decided to end the Lingo. They kept billing for days after the cancellation monthly cycle(even after confirmation). Then they asked me to send the device or face $75 charges. I sent the deivce back. They received it. I have UPS tracking comfirming the delivery. Even than, they billed me for $75. I was on the auto pay by credit card. But one of my friend, who went through the similar hassel warned me. Therefore, I cancelled the Credit card account prior to ending the servies. Otherwise, Lingo would have charged my credit card and would have charged all these unsubstantited charges. BE CAREFUL WHEN YOU END YOUR SERVICES WITH LINGO.
#184 : AUG 25th, 2012 : Lingo8yearuser
PROS: easy ordering the service replaced my equipment once due to malfunction on their part, very easy to do CONs signed up for the $21.95 plan pay well over $30.00 a month. called a few times to complain cust serv never provided a solution that made both of us happy. A few times phone service was down for days never a credit or refund of any kind. But the reason for this review is that I just called lingo to cancel my account after well over 8 years. SO you are thinking if it was that bad why keep it for 8 years. B/c I didn't find an a better alternative until now. I've purchased an OOMA system been using it for about a week. Called to cancel my account, they gave a hard time wanted to lower my rate by $5 and I told him no and continued to harassed me....well why if I am lowering your rate by $5? After a few times of answering him politely I got angry and calmly told him listen, I want to cancel p-e-r-i-o-d. I don't want to discuss it, justify it or negotiate with you. I want this call to take two minutes tops and I want off the phone. LOL he then raced through all the fine print he had to read me and almost hung up on me. However, because of his accent (which if are considering signing up for lingo, you'll have to get used to I've never spoken to native English speaker...always thick accents) I did not catch if he was saying I needed to return the equipment of not. I shouted WAIT... what about the equipment. And no I did not have to return it. I know it's a bit TMI but this is what you deal with when you sing up for Lingo.... 8 years of this nonsense so happy to be rid of them. Now I will monitor my account if they hit me with ay hidden charges which wouldn't be surprising. Be sure to read the fine print.
#183 : AUG 20th, 2012 : Kumar
one of the worst service i have ever see. i can't use call forward feature. initially they said, no contract and device is free. when i cancel the service, they ask device back, if not they will charge 75 $. customer support is very poor and really bad. i would suggest not to take this service at all.
#182 : JUN 25th, 2012 : Michael
Change plans without notification doubling the original cost. Once they charge your card you will never get a credit or refund. Two months before my prepaid year is up I call to cancel my subscription for next year. Can't cancel online on hold for 30 minutes. Then instructed to call another number on hold again forever. Ask reason for cancellation I tell them two expensive increased fee dramatically to over $25 a month from $12. Rep offers new rate at $6 month. I decline. They immediately cancel my service even though I had two months left that I paid for. I cancelled my credit card to insure they don't bill me again.
#181 : JUN 21st, 2012 : David
The people who answer the phone are rude and unprofessional. I moved service and ported my number to another company. I sent email for cancel service and they refuse to cancel it. Even thou I am not with them no more they still call and harass me for 1.99. DO NOT USE LINGO!
Disclaimer: The opinions, views and ratings expressed in these VoIP Reviews are those solely of the reviewer who submitted the review. Whichvoip.com does not necessarily agree with any of the expressed opinions, view or ratings.
#1 : Posted by Sudhir Tomar on January 27th, 2015:
I have a Cisco 7941 IP phone and well established Internet connection at home. I bought this phone from Amazon and after it arrived I reset it and after reboot the phone is getting stuck at the updating screen. I need help in fixing the issue and finally setting this phone up at home using either of the VOIP providers I use. Currently I also have services from LINGO VoIP. Please can you help.
-> Response: Unfortunately there is a very high likelihood that your phone only supports
the Cisco SCCP protocol instead of the SIP protocol that is used by most
hosted providers. The 7941 is typically used in a large enterprise where the
Cisco on-premise call management solution manages the call switching.
There may be a way to convert the firmware from SCCP to SIP but that is beyond what we can help with. We either suggest that you chat with Lingo on this or simply return the phone and instead purchase one of the Cisco SPA 300 or SPA 500 series SIP phones. Yealink are also great phones that are low cost with great features.
We highly recommend that you confirm phone support with your VoIP provider prior to any purchase.