HughesNet Internet Reviews and Ratings

The below provides a quick overview of the user submitted reviews for HughesNet Internet service.

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HughesNet (2.2)
49 Reviews
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WhichVoIP.com HughesNet Review

HughesNet is a satellite based Internet service supporting the North American market, and has over 40 years experience in this field. Its service typically appeals most to those in rural areas who do not have access to DSL and Cable Internet service.

The satellites themselves are in geosynchronous orbit, approximately 22,000 miles above sea level. HughesNet has invested over one billion dollars in its technology. The current technology used is referred to as HughesNet Gen4 which is the fourth generation version of its Internet service, promising higher speeds and better overall performance.

For additional background information on satellite service we recommend you read our article on VoIP over satellite service.

The Good

A recent study indicated that as few as 24% of Americans in rural areas have Internet access at home. The main reason for this is because DSL and Cable companies typically do not service areas outside the cities and suburbs. For those residents, satellite Internet may be the perfect choice and indeed the only choice for access to the Web. HughesNet is one of the top companies in this space.

Pricing is structured based on a fair access policy for data allowance, which creates multiple tiers of service. This means the customer can pick the plan most suited to its households needs for Internet data. The actual pricing tiers start as low as $49.99 per month, which is high compared to DSL and Cable, but actually fairly reasonable for this smaller market segment. For this lower end plan, speeds are actually reasonable, at 5 Mb/s downlink and 1 Mb/s uplink, certainly enough to stream movies. Just keep an eye on data allowance, which is 5GB for this plan per month. What is 5GB of data allowance? Well this is five GigaBytes of data which is equivalent to sending 1500 photos or downloading 1200 songs or streaming 7 hours of movies (standard definition) with Netflix or the likes, in a given month. One thing we like about this is that no charge is made when you hit your data allowance, instead your speeds drop significantly (to 150Kb/s) so at least there are no surprises at the end of a month with your bills.

It also provides bonus data for each plan. This is essentially bonus data you get each month for off-peak times. Off-peak times for residential customers are between 2am and 8am. The key element to note from the discussions on data allowances is to check your status meter so you know where you are at any given time, regarding your data usage.

HughesNet also offers some really good special deals on its website for new customers, ranging from $100 off to free installation and price cuts for the first 3 months of service.

The Bad

Installation involves placing a satellite dish on your roof and two 100ft coaxial cables to the modem inside your home. The actual equipment must be purchased, or leased each month. You also must have a clear view of the Southern skies for the system to work properly.

There tends to be a minimum contract length for service, which at this time of writing is a 24 month term.

The data allowance is a major factor to consider for this service. This was discussed above and it is good that no additional charges occur should you go over your allowance, but it is unfortunate that any unused data does not rollover at the end of each month. At the end of each month the data allowance simply resets.

If you need to use VPN, for example to access files at your place of work, you may end up being frustrated. VPN is an encrypted connection and this could really scale back the speeds you see from your Internet service. In fact you may see up to a 70% reduction in effective speeds. Also, do not expect any support from HughesNet when troubleshooting VPN connections.

No static IPs are available for residential service. This is usually not a big concern but can be if you rely on remotely controlling home security systems, lights, thermostats and the likes. Often such systems require static IP addresses rather than dynamic.

Finally, a note regarding VoIP phone service. VoIP does not work very well over satellite Internet service. For a more complete discussion read the article highlighted at the top of this review. Essentially, the latency due to the distance to the satellite, causes problems with the quality of the VoIP calls. HughesNet has an optimized service for VoIP that apparently can work quite well but third party VoIP service will be problematic. The issue here is that the HughesNet voice service is very expensive compared to the VoIP companies you will find on this website.

The Bottom Line

  • Connect Plan: $49.99/month. 5Mb/s downlink, 1Mb/s uplink. 5GB data, 5GB bonus data (2am through 8am). Special for $39.99 for first 3 months.
  • Power Plan: $59.99/month. 10Mb/s downlink, 1Mb/s uplink. 10GB data, 10GB bonus data.
  • Power Pro Plan: $79.99/month. 10Mb/s downlink, 2Mb/s uplink. 15GB data, 15GB bonus data.
  • Power Max Plan: $129.99/month. 15Mb/s downlink, 2Mb/s uplink. 20GB data, 20GB bonus data.
  • HughesNet Voice: $29.99/month (additional packages for International minute bundles).
  • Equipment Lease: $9.99/month typically.
  • Business plans with similar tiers. No pricing available, contact for quotes.

Overall Thoughts

HughesNet is a great option for those living in rural areas, where there are no DSL or Cable companies providing Internet service.

Pricing is reasonable for the lower level tiers but just be aware of the data allowances for each plan, and try to keep inside it or speeds will drop significantly.

A VoIP phone plan is available but read our article on VoIP over satellite referenced at the top of this review before jumping in.

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Author: Andrew


HughesNet Overview

With almost 40 reviews submittted by users of the Hughesnet Satellite Internet service since 2007 there is a good selection and sample size to help potential customers. Overall, the average user rating is "Poor" with a lower than 10% recommended score. Many reviews cite high termination fees, slow or throttled speeds, and customer service as the main issues. Have your say and write a review today!

...I have no complaints about the productivity and connection of Hughesnet. My beef is with the customer service and billing....

All User Reviews (Page 1 of 5)

Total Number 49 1
Thumbs Up 6 5
Thumbs Down 43 6
Average Rating 2.2 29
More Providers 8

HughesNet reviews are listed in chronological order.

Overall rating (1.4)

#49 : DEC 12th, 2016 : (FL)

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Got Hughesnet with the promise that they were fast and dependable. First month in and poor, slow as molasses service. Called to cancel, oh they will reduce bill and get the speed fixed. Bill is reduced, speed is the same. Got the kids an Xbox One and had to return it because it wouldn't even download the start up because of Hughesnet. Stuck in this damn contract. It's been almost a year and it still sucks, slow speeds and I am about to go back to college. Ugh, that's going to be a nightmare doing online courses. I wish Internet companies did what phone companies do.."switch to us and we will pay your cancellation fees".... then I would be on that faster than flies on honey. Such a nightmare. Do not use Hughesnet, waste of money and lots and lots and lots of time.

Overall rating (1.6)

#48 : DEC 5th, 2016 : (FL)

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We had a horrible experience with HughesNet. I would not recommend them to anyone. We live in a rural area with no options for high-speed Internet. HughesNet promised much faster speed and a very competitive price. However, the speed was not what was promised! Also, when we ordered the service, and when the technician came out to install, they did NOT tell us that their satellite service was NOT compatible with our home security system which left us with NO remote access to monitor our home video surveillance cameras. After trying to deal with the service for a couple of months, we decided it would not work for us. When we called to complain and ultimately cancel service, the customer service department was not at all accommodating. Though we asked very politely if they would be flexible as to a penalty charge to cancel coverage, since service was not what was promised, they would not do so. Very dissatisfied with the entire experience. Horrible!

Overall rating (1.6)

#47 : NOV 19th, 2016 : (TX)

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Setup wasn't bad because DTV contracted to them in my area. Service setup by local contract did OK. The rest is the worse service I have every had. When I call customer service, their comment is because I have used up my bandwidth, that is the same day I pay my bill and it never changes. This company is a waste of money and I am counting down the days that my contract ends. I will never do any business with this company ever again and I plan to give a negative review to all my friends and anyone who asks.

Overall rating (3.7)

#46 : SEP 4th, 2016 : (CO)

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Satellite Internet and tv is most amazing technology that enables us to live completely off the grid in the mountains with normal communication and media at a very low price considering the cost of the system. They have improved performance over the years and any limitations of bandwidth and speed is a minor issue when there is no alternative. We have had Hughesnet and Dish for 16 years with only occasional equipment problems but the company has always been reliable replacing and repairing system as needed. Thank you!

Overall rating (1.7)

#45 : JUL 20th, 2016 : (CA)

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This is absolutely the worst company I have ever dealt with. The absolute worst phone and Internet service I have ever experienced. The icing on the cake is the absolute worst customer service you could ever even try to imagine in both billing and technical support. When you have only one phone and no cell service and the calls drop and you want support they wont call you back so you have to call 8 times and get someone different who knows NOTHING except to read a script.

Overall rating (1)

#44 : APR 30th, 2016 : (TX)

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It says constant, fast, and reliable connection but little does it let you know it has a 10 gigabyte usage. Basically what happened to me was I read on their website constant fast reliable internet, with the key word being CONSTANT! I don't recommend this network to anyone. Please take this review seriously or you could be stuck with a really crappy network for however long your contract is.

Overall rating (1.3)

#43 : JAN 20th, 2016 : (PA)

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SB was right about this company controlling most web pages out there, they would have 5 stars (voted themselves because no human would do that). I trusted their sales person, their reviews website and now stuck with bad service for 2 years. Beware of this company, find a reviews website, like this one, with real people reviews when you want to get anything!

Overall rating (5)

#42 : SEP 30th, 2015 : (CA)

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We just recently were able to have satellite in our area due to living in the mountains. I was hesitant to order service but out of desperate measures ordered. Service installer was kind, courteous and professional. Our Wi-Fi connection was slow at first but that was due to the router we were using. Always spend a little more money and get a good router, you won't be disappointed. We have four smart phones, one tablet, one laptop and Netflix connected without a hitch.

Overall rating (2)

#41 : MAY 26th, 2015 : (WA)

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I just had the system installed and I will be kicking myself in the butt for the next two years because I made assumptions I never should have, like believing what the salesperson told me. The term "sales person" should have been the first clue but he sounded okay. He told me about the gigabytes of data I could expect and how the number 60 would be more than I would ever need. Later, after I had signed the deal, I find out that a good deal of that data must be used or downloaded between 2 AM and 8 AM. That assumes (that nasty word again) that I have a DVR or some other recording device. I went online to get more detail but HughesNet seems to have control of most of the web pages I could find until I found review sites not controlled by HughesNet. And I thought Comcast was bad for not being willing to provide me with a lesser plan unless I signed up for 24 months. I thought that would be a cold day in he$%. But now I will be doing just that, waiting out my sentence. Fortunately I have a T-Mobile Hot Spot with which I can access the Internet from anywhere in the house, and can take it everywhere. Ten devices can share the access, the only requrement being within the range of a telephone signal. I will happily revisit this review if my experience is better than I fear, much of which I learned on this review website.

Overall rating (1)

#40 : FEB 24th, 2015 : (TX)

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This is the worst company that I have ever dealt with in my life. I told them to take their junk off of my house. I would go without before I would use this company again. Mad as hell.

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Disclaimer: The ratings and comments displayed in each review on this page are solely those of the person submitting the review and are not in any way endorsed by WhichVoIP.com.

Reviews Summary

Total Number 49 1
Thumbs Up 6 5
Thumbs Down 43 6
Average Rating 2.2 29
More Providers 8

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