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Alliance Phones provide hosted VoIP phone service to small and medium sized businesses and are located just 5 minutes from San Francisco Airport in California. They are a relatively new comer to the business phone service market but have based their service around their own technology and proprietary platform. Having your own platform makes troubleshooting easier and the ability to perform upgrades and maintenance on your own schedule.
There is basically one calling plan but with pricing tiers based on the number of users. There are three (3) pricing tiers, with the highest cost being for the 1 to 3 user base and the lowest rate for the 21+ user base. The plan includes unlimited calling in the USA and Canada. There are no initial setup fees and service is month to month so no long term contracts are required.
Along with the standard PBX call management features and voicemail, they support various integrations (Microsoft Outlook, Filemaker, SugarCRM), have call recording capabilities and call logs, as well as the message/music on hold, auto-attendant and extension features.
You can sign up for a free demo of their service. You get a free temporary number and unlimited calling for 30 days. You can also provide feedback to them at the end.
A selection of IP phones can be bought directly from Alliance Phones at a rate of 30% off. The choices include 2 line, 3 line, 4 line and 5 line IP phones from Cisco and Polycom. They also have a conference phone, the Polycom IP6000 model. All the phones come pre-configured so you only need to plug them in to use them. This does save a little hassle with configuring each one yourself if you are buying many.
Customer service is USA based and available Monday through Friday between 7am and 7pm PST and on Saturdays between 8am to 1pm PST. You can phone support directly or email them. They also have a live chat option on their website.
Their support page suggests that they are currently developing their own softphone but currently they recommend a 3rd party software called "X-Lite". This is not available for Android devices currently but is available for Apple iPhone/iPad and desktops.
There is very little knowledgebase support on their website except for some instructions on installing the X-Lite softphone application. This means that for even small issues you will need to contact them via phone, email or their live chat option. This may only be an issue for more technical savvy users who like to troubleshoot some stuff on their own before calling in to support.
There is no metered plan option. Not necessarily a bad thing as having a flat rate fee service can be easier for a business with a known monthly expense.
A fair use policy is included in the terms of service but no fixed limit is provided for number of minutes. It is based on calling patterns (inbound/outbound) when compared to other customer's average usage. This is to stop users trying to game the system by using this service for autodialing and call center type scenarios.
A disconnection fee of $50 will be charged if you terminate your service 45 days after and within one year of service activation.
Even though Alliance Phones are quite new to the market they do have one main focus and that is providing business phone service. This is shown in the simplicity of their available single plan. Tiered pricing is similar to other providers out there today so not a lot of differentiation there but some larger more established providers are ahead of them with features and available options. If you are looking for a simple business phone service and prefer working with smaller businesses or are in California and have a preference for working with a local company then they are worth considering.
Click on the link below to find out what some of their customers are saying by reading the user reviews or click on the company logo in the right column to visit their website for more information.
Alliance Phones is fairly new to WhichVoIP.com since we only started covering them in 2013. For that reason we do not have a large volume of reviews yet but so far people seem to be happy with their service.
We have been a happy customer of Alliance Phones for more than a year. So far we have not experienced any issues with them.
Alliance Phones reviews are listed in chronological order.
#17 : Foxy : AUG 26th, 2014
My husband and I started a new business recently and we needed a phone system that suited our needs, had a good call quality and was a reasonable price. We were told about Alliance Phones by my husband's nephew who has been their client for about a year. He was really insistent when it came to choosing no other VOIP Provider but them and now we know why. Not only do they have an incredibly fast service but their extra features are making our work so much easier - voice mail to email and fax to email are our favorite ones and you do not pay beforehand but at the end of the 30 days, after you have used their service. We really do recommend them!
#16 : Nikolay : AUG 25th, 2014
We have been with Alliance Phones for 4 months already and I can honestly say that we have nothing but good impressions so far.
#15 : Ivona : AUG 25th, 2014
Alliance Phones is truly the best VOIP Phone System that I've used. They stand out from the rest with their real value for money and polite and prompt service. The online portal makes managing the phone system much faster and easier. I would recommend them!
#14 : Chad : AUG 25th, 2014
What I like the most is the great service and customer care. Apart from that they provide great sound quality and extra features at very reasonable prices.
#13 : Joshua : AUG 21st, 2014
I have a small IT Shop with four phones. The reliability of the phone system is very important for me since all my new business comes through those phones. Since I switched to Alliance Phones I have no complaints. We haven't experienced any downtime for the period we have been with them. They respond very quickly to all support tickets. I would definitely recommend them!
#12 : Zheko : AUG 19th, 2014
Frankly speaking I wish there was a rating 6 after Really Good, simply because ever since I chose Alliance Phones as my VOIP Provider, I have had nothing but an excellent experience! Real Value for a really reasonable price, if not even the cheapest out there! Great service which I highly recommend.
#11 : Robert : SEP 8th, 2013
I switch over to Alliance Phones from Time Warner. Currently I?m currently paying 30% of what I used to pay and I got more features that I need.
#10 : Joseph : JUN 24th, 2013
Overall I'm very pleased with Alliance Phones. The guys are very patient and would explain everything in non-technical language. The fax seems very reliable compared the previous online fax solutions I have used and Now I can use my fax machine as fax instead of the long process of scanning and sending email to fax. Great!
#9 : Stephen : JUN 12th, 2013
So far we are very happy with the guys from Alliance Phones. The main reason we switch over was the fact that they can handle more than 10 users in one "Ring Group". We were told that we need On-Premise PBX for a Ring Group of more than 10 users from another VoIP provider, but we currently have 20 and everything works as it should!
#8 : Nicolas : MAY 13th, 2013
It's very nice that we can reach the support team over phone. With Our previous VoIP provider would have to submit ticket and then we had to wait a few hours until we get response. Alliance's Support responses quickly and right on the spot.
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