Nextiva vs Vonage Business Comparison

This is a detailed comparison of Nextiva and Vonage Business VoIP service plans, and provides a quick evaluation and comparison of features, plans and pricing. For ease of use, the comparison table shown below is broken into seven main sections comprising of customer service (hours and location), premium features (these cost extra), contract terms, advanced features (not every provider offers these), common features, Smartphone App support and available plug-ins (e.g. CRM integration). Pricing is of a course a key factor and is also compared and discussed in detail.

Nextiva vs Vonage

PLEASE NOTE: This is an extremely comprehensive and detailed comparison of these services and is NOT the typical comparison of a dozen or so features that you will see on other VoIP related sites. To compare more VoIP providers, please use our VoIP Comparison tool.

Nextiva Vs Vonage Business

When comparing Nextiva vs Vonage Business, there are a number of differences in the service packages. The information in the table below can be summarized as follows:

  • Pricing:
    The Nextiva Office Plan has better pricing for businesses with 10 or fewer users while Vonage is the cheapest option for businesses with 11 to 20 users. For larger businesses, the pricing is comparable except for the Nextiva Office Enterprise which has a higher base price but adds a number of features. As such it is recommended that price quotes are obtained directly from Nextiva or Vonage that have optional add-ons included where necessary. That will then enable a clear apples to apples pricing comparison. Alternatively, add-up the pricing in the table below and estimate the final cost per month for a service plan when required add-on features are included in the price.
  • Customer Service:
    Both providers have similar customer support hours and are located in the USA.
  • Premium Features:
    Both providers offer a number of premium feature add-ons. One notable difference is that Vonage offers meet-me conferencing for approximately $5 per month less than Nextiva and also supports up to 30 attendees as opposed to Nextiva which supports up to 9 attendees. Nextiva does however include group paging and both call and hunt groups with its base package, and also provides virtual fax service for VoIP service subscribers.
  • Advanced Features:
    Vonage offers more features in this bucket but it is important to check which specific features are available, as although Vonage may offer more features, it may be Nextiva that offers a feature that you really want, such as BLF or Hoteling.
  • App Support:
    Vonage does not currently offer a free App for the Blackberry Smartphone while Nextiva does.
  • Plug-ins:
    Vonage offers a wide selection of plug-ins for 3rd party software whereas Nextiva does not currently offer these integrations. Vonage has one of the widest selections of these apps available from any VoIP provider.

In summary, both Nextiva and Vonage Business are great choices for your business phone system. Make sure you spend time checking the feature support as it is most likely that some things are more critical to your business needs than others.

A detailed comparison of Nextiva vs Vonage

As both Nextiva and Vonage are adding new features on a regular basis, please let us know if you believe any updates should be made to the information listed in the tables below by adding a comment in our comments section.

General Information

Let's start with provider overviews. Mouse over the feature for descriptive pop-ups.

VoIP Service ProviderVoIP service provider name.
Plan nameName of the providers plan. OfficePro OfficeEnterprise Unlimited
Features Validated by Provider *Tells you if the provider verified this information for WhichVoIP.com Verified by Nextiva Verified by Nextiva Verified by Vonage
Plan Pricing (per user) **Pricing tiers. All providers have different tiers for pricing. Also note that the prices are estimates but should be close to the providers stated pricing. $34.95 : 1-4 users
$29.95 : 5-19 users
$24.95 : 20-99 users
$21.95 : 100+ users
$44.95 : 1-4 users
$39.95 : 5-19 users
$34.95 : 20-99 users
$31.95 : 100+ users
$39.99 : 1-10 users
$19.99 : 11-99 users
$19.99 : 100+ users
Minutes per Line ***Number of minutes per phone line. Note you should check providers T&Cs regarding Unlimited minutes, often there is an upper limit that is considered reasonable. Unlimited Unlimited Unlimited
Plan DetailsVisit the provider for further information, using this link. More Details More Details More Details
Overall User Review RatingUser review information for this provider. (4.5)
202 Reviews
(4.5)
202 Reviews
(4.5)
109 Reviews
Money Back GuaranteeProvider guarantees to return your money within a certain period of time should you wish to cancel. 30 days 30 days NO
Metered Plan Option
(Supported features will vary from below list)Metered plans are for lines that are used infrequently and are typically much lower priced than standard lines.
$8.95 - 100 mins
$19.95 - 500 mins
$69.95 - Unlimited
$8.95 - 100 mins
$19.95 - 500 mins
$69.95 - Unlimited
$14.99 + 3c /min
Contract TermsDoes the provider make you sign a contract and if so how long is it. Month to Month Month to Month Month to Month
Customer Service HoursCustomer service is open during these times. Mon to Fri
9am to 9pm EST
Mon to Fri
9am to 9pm EST
Mon to Fri
9am to 9pm EST
(After hours support - $250)
USA Based Customer ServiceCustomer service based in the United States of America YES YES YES
Outsourced SupportSome companies outsource all or part of their support channels. Not Outsourced Not Outsourced Not Outsourced

*When verified by provider, the provider has validated the feature set. Otherwise, it has been taken from their website but not verified by them.
**WhichVoIP does not guarantee the accuracy of this pricing. Please visit providers website for price confirmation.
***Look at the providers Terms and Conditions regarding Unlimited minute plans. Often there is an upper limit that is deemed to be reasonable use.
NOTE: When question mark is shown, it means we could not find this on the providers website. It is most likely NOT supported.

Common Features

The common features tend to be supported by most providers. Expand the table using the link below and mouse over the features for descriptive pop-ups.

VoIP Service ProviderVoIP service provider name.
Plan nameName of the providers plan. OfficePro OfficeEnterprise Unlimited
Plan DetailsVisit the provider for further information, using this link. More Details More Details More Details
Admin PortalThe admin portal is used by account managers to view billing information, access call recordings, order new phone lines, control International calls and much more. YES YES YES
Anonymous Call Rejection

(Call Screening)If someone calls you and blocks their caller id, anonymous call rejection can reject the call from getting through and inform the caller.

YES YES YES
Call HoldPlace a call on hold until you are ready. The caller will remain on the line. YES YES YES
Call ForwardingForward your calls to a home phone or mobile number so that business calls are never missed when you are out of the office. YES YES YES
Call LogsCall logs are used to view call activity such as call duration. It is often a handy tool to determine demands on your workforce and whether additional staffing is required. YES YES YES
Call Intercept (Call Barge)Call Intercept will answer an incoming call for you if it does not provide a valid phone number. YES YES YES
Call Manager DashboardBy looking at the call manager dashboard (for those with access), you can instantly see who is on a call or who is available to take a call. YES YES YES
Call ParkCall park allows you to park a call and then let it get picked up by another extension. YES YES YES
Call PickupCall pickup is a useful feature for retail stores. Allows you to pickup a call from another extension. So in retail you could use the paging system to request that someone picks up a call that has been placed on hold. YES YES YES
Call TransferTo transfer a call to another person, simply press the call transfer button on your VoIP phone and dial the extension of the person you wish to transfer the call to. YES YES YES
Call WaitingIf you are on the phone and another call comes in, call waiting will quietly beep in the background to let you know. You can place it on hold, transfer the call or allow it to go to voicemail. YES YES YES
Calling Name & Number Delivery (Caller-ID)See who is calling before you pick up the phone. Very basic feature but extremely useful! YES YES YES
Custom Tagging / Answering RulesEasily identify incoming phone calls by their number. Add unique tags and use them for marketing campaigns or distinguish calls for various departments. YES YES YES
Desk Phone IntegrationThe ability to integrate your desk phone with your computer e.g. click to call type functionality. YES YES YES
Dial-by-name DirectoryFind a person in the directory by their name so no need to remember extensions. YES YES YES
Directed Call Pickup, with or without Barge-inDirected call pickup lets you use an access code followed by an extension to pickup a call that was made to that extension. YES YES YES
Directory Assistance (411)Also known as 411, directory assistance lets you find addresses and phone numbers for people. $1.25 per 411 call $1.25 per 411 call YES
Do Not DisturbIf you are busy and do not want to be disturbed use this feature to block calls coming in so you can work in peace. YES YES YES
Emergency Assistance (911)Emergency 911 locations are addresses for the physical location of your phone. If you ever need to call 911, your E911 location will indicate your physical position to the emergency personnel. YES YES YES
Local Number PortabilityAbility to port (transfer) your phone number from one provider to another. Very important since you have likely promoted your current business phone number for a long time. YES YES YES
Music on HoldWhen you place someone on hold, rather than silence why not add music for them to listen to. YES YES YES
Shared Call & Line AppearanceShared line appearance (SLA) is a feature that allows one or more phones to hang off the same telephone number. Consider a manager who has a personal secretary. It would be very useful for both of them to share the same phone number so the secretary can screen calls for the manager. YES YES YES
Voice to Email MessagingVoicemail to email is a very handy feature. If you are on the road, for example, you can have your voicemails emailed to you so you can listen to them at anytime. YES YES YES

Advanced Features

The advanced features tend not to be supported by ALL providers so determine the ones of interest to your business. Expand the table using the link below and mouse over the features for descriptive pop-ups.

VoIP Service ProviderVoIP service provider name.
Plan nameName of the providers plan. OfficePro OfficeEnterprise Unlimited
Plan DetailsVisit the provider for further information, using this link. More Details More Details More Details
Automatic CallbackAutomatic callback is used to notify you when a previously dialed number that was busy is now available. YES YES NO
Auto-Attendant (Virtual Receptionist)The auto attendant can replace the need for a receptionist and give the impression that your business is much bigger than it may actually be. You can configure it for the various departments e.g. press 1 for sales, 2 for customer service etc. It routes calls more efficiently. YES YES YES
Busy Lamp Field (BLF)Busy Lamp Field (BLF) allows you to monitor real time call status for a certain number of extensions. Great to see who is currently on the phone and who is available. You can instantly transfer calls, pick up ringing extensions, speed dial and much more. YES YES NO
Call AnnounceThis is a call screening feature. You can configure custom tags for phone numbers/groups. When you pickup a call it will whisper the tag to you. You can answer the call or send to voicemail. Useful for marketing campaigns (tells you that caller is aware of a promotion due to number that was called). NO NO YES
Call BlockingWant to get rid of pesky calls that keep coming in. Call blocking will do that for you. Set up for individual numbers, area codes, pay phones etc. Also you can play a message to them. YES YES YES
Call ConferencingTalk with two parties at the same time. Call the first party, hit the appropriate button, dial the second party and hit the button again. Then talk as normal. Up to 15-way Up to 15-way Up to 30-way
Call ContinuityRe-route call in the case of an emergency (or power outage) or even if your VoIP providers network goes down and you cannot receive calls. In your portal you can configure a backup number and all calls will be routed to that number until the emergency/outage has gone. NO NO YES
Call Pass (Call Flip)Great for those who always seem to be working between the road and work. If you pickup a call on your cell phone and then enter your office you can use call pass to send the call back to your desk phone. NO NO YES
Calling Name RetrievalWorks with caller ID so in addition to just seeing the telephone number of your caller this retrieves the callers name from one or more of the many CNAM databases that exist. YES YES YES
Cell Phone IntegrationEnables your cell phone to become an extension of your VoIP service. This is different from the mobile app features. This feature is for ANY cell phone. Forward calls from your desk to your cell phone and back again if needed. Configure the settings in your portal for when to send to your cell. YES YES YES
Click to dial / ToolbarAllows you to click to dial from your computer. This may be integrated with your web browser and email tools so you can dial direct from email and web pages. YES YES YES
Dynamic Caller IDThis is for outbound caller ID. Great way to establish a local presence. You can assign in your portal the caller ID you wish to use and then when calling use a code to dial out using that number. Now you can appear to be calling from any region. NO NO YES
Follow meIf you are out of the office a lot you probably hate missing calls. Use follow me to ensure you never miss a call. Set up your portal so that calls always find you e.g. desk rings for 7 seconds then cell for 20 seconds then voicemail. YES YES YES
Hoteling Guest (Extension Mobility)Great for transient employees. Acts like visitor cubicles for your phone service. A user has an associated profile so if they move to another cube or indeed another company location they can set the phone in the cubicle to their profile so it acts like their normal desk phone. YES YES NO
Multiple Devices on One ExtensionHave multiple devices hanging off one phone extension. No need to bring your phone with you as you move around. Set up your desk phone, a phone at home and your cell phone (as an example) to all use the same phone number/extension and voicemail. NO NO YES
Online Backup and StorageSome providers will give you GBs of free online storage in the cloud just for being a customer. Use it as you wish - store documents, back up your data, share files etc. NO NO YES
Priority AlertMake your phone ring differently depending on caller, time of day, or based on holiday schedules. Allows you to easily tell when your manager or spouse is calling. YES YES NO
PresenceUsed to share and view phone status. Share your presence status - available, busy or hold. See the presence status of your colleagues on your desk phone. NO NO YES
PrivacyPrivacy prevents your phone status being available to others. It also allows you to exclude yourself from dial-by-name type settings. YES YES NO
Push to TalkPush To Talk (PTT) allows people to have their calls answered automatically (think of walkie talkies). You have control over who can contact you this way! YES YES YES
Set Caller IDAbility to set your outgoing caller ID. This may be very important for some companies. NO NO YES
Seven-Digit DialingSet a default area code for your extension or account. Once set up you can now make calls with 7 digit dialing when inside that area code. NO NO YES
Unified InboxThis is the ability to manage all of your emails, voicemails and faxes within your email clients inbox. NO NO YES
Virtual Calling CardPhone your own VoIP number and then access admin privileges to use the dial out feature to make calls. This may be very useful when you are on International business. NO NO NO
Custom RingbackCustom ringback tones allow you to hear an audio file you have selected rather than the normal ring tone when someone calls your phone. NO YES NO
Hoteling HostHoteling host is related to hoteling guest above. Hoteling host is having the permissions to set up hoteling guests to use your device. NO YES NO
Outbound Call ControlGreat feature for call centers as agents can make calls using the call center phone number rather than their own number. Caller ID will show the main call center number. Usually configurable so an agent can control what is shown dynamically using access codes. NO YES YES
Outlook IntegrationWhenever someone calls you, your callers details will appear in Outlook at the same time your phone rings. You can then add or edit information or create an entry on items discussed during your call. NO YES YES
Pre-Alerting AnnouncementAllows you to play a greeting for your callers before your phone rings. Could be used to advertise certain promotions to callers or maybe to tell them that their call may be recorded. NO YES YES
Remote Office (Work from Anywhere)Many businesses have remote workers these days. The ability to work from anywhere is important. The remote office features encompass the ability to forward calls and never miss a call. Nobody knows if you are taking the call on the road or from your home. YES YES YES
Video on HoldCallers placed on hold can view videos. This could be highlighting new promotions or latest news on your company. Of course, there are hardware and software requirements at the caller side here too. NO YES NO
SoftphoneA software phone for your computer, laptop or smart phone. Make and receive calls and access VoIP settings in your portal direct from the soft phone. YES YES 3rd Party

Premium Features

The premium features tend to be add-on services. Expand the table using the link below and mouse over the features for descriptive pop-ups.

VoIP Service ProviderVoIP service provider name.
Plan nameName of the providers plan. OfficePro OfficeEnterprise Unlimited
Plan DetailsVisit the provider for further information, using this link. More Details More Details More Details
Virtual ExtensionsA virtual extension is not associated with a physical telephone, and is great for information only mail box announcements such as addresses, driving directions etc. $4.95 $4.95 YES
Number PortingTransfer your number (i.e. port) from your old telephony provider to your new provider. This can take anywhere up to 20 days usually but often less time. Very important as we are sure you do not want to lose the telephone number that your customers contact you on. Included Included Included
Call Recording (on-demand)Call recording is great for training new employees and for monitoring calls for accuracy. $5.95 $5.95 $4.99
Company Call RecordingSimilar to the call recording feature but has additional configuration options. For example rules can be set up to automatically record calls that meet certain criteria. No need to push any buttons. Can be great for training new employees and monitoring calls for accuracy. NO NO $49.99
Group IntercomGroup intercom paging is useful for making real-time announcements to a department or work area. Relies on intercom features of specific phones however. Included Included NO
Call Queuing (ACD)Call queuing allows call centers to manage incoming call volume in an orderly fashion. Calls are sent to agents as they become available and music or advertisements can be played to callers that are on hold. $14.95 + 3c/min $14.95 + 3c/min $14.99
Meet-Me ConferencingMeet-Me Conferencing provides audio conferencing, scheduled and reservation-less conferences and the ability to record conferences. $19.95
up to 9 attendees
$19.95
up to 9 attendees
$14.99 + 3c/min
up to 30 attendees
Group PagingGroup paging allows you to broadcast information to a group of people from one phone call. Included Included $4.99
Call GroupsCall Groups allow you to create virtual departments within your organization. Specific extensions can be configured to ring simultaneously so that a call is never missed. Included Included $4.99
Hunt GroupsVery similar to a call group above, a hunt group is also used to call multiple phones at the same time. With hunt groups there tends to be additional programming options. For example all phones within the group can ring at the same time, or ring each phone in a designated manner. Included Included Included with Call Groups
Switchboard SoftwareSwitchboard software is a very useful tool for receptionists. It is software that runs on your computer and connects to your VoIP service. It shows a graphical representation of all telephone activity. The receptionist can then transfer calls, put a caller on hold, announce the caller and much more. NO $39.95 (8 line max)
$49.95 (30 line max)
$69.95 (unlimited)
NO
Internet FaxInternet fax is also referred to as efax. Throw away your fax machines, no more paper rolls, ink or maintenance. Faxing is performed using your computer and your VoIP provider handles the fax servers for you. Free with VoIP Service - Otherwise
$4.95 - 500 pages
$12.95 - 1000 pages
$29.95 - 3000 pages
Free with VoIP Service - Otherwise
$4.95 - 500 pages
$12.95 - 1000 pages
$29.95 - 3000 pages
$14.99
Unlimited
Call MonitoringMonitor your staff as they talk with customers. Pick an agent to monitor and listen in real time. Great for customer service quality assurance. NO NO $49.99
Main Company NumberUse your main company number for use in all of your advertising literature. Connect it to your virtual receptionist so callers can then reach the departments they are interested in. NO NO $9.99
Toll Free NumberFree calls for your customers. Pay for a toll free number (e.g. a 1-800 number) and all incoming calls are free to callers. 2.5 c/min 2.5 c/min $39.99
Unlimited
Local Number (Virtual Number)Sometimes called a virtual number, this is the ability to have a telephone number that is for a specific area code to give the appearance of being in a different geographic area. Useful if you need to have a local presence somewhere else. NO NO $9.99
Virtual MailboxAn example of a virtual mailbox is a restaurant reservation line. Collect general information and it can be shared by multiple people. NO NO $4.99
Professional GreetingFor your greeting you can usually record and upload your own recordings but some providers also offer professional greetings where a professional will record a greeting for you. One Free Recording One Free Recording No Service but support any 3rd party audio files
Voicemail TranscriptionSimilar to the voicemail to email feature but in addition to the voicemail being attached to the email it is also transcribed into textual form for reading in the email. NO NO $4.99

Plugins and Apps

The plug-ins and apps are not supported by all providers. Expand the table using the link below and mouse over the plugin/apps for descriptive pop-ups.

VoIP Service ProviderVoIP service provider name.
Plan nameName of the providers plan. OfficePro OfficeEnterprise Unlimited
Plan DetailsVisit the provider for further information, using this link. More Details More Details More Details
iOS App SupportApp for ios devices such as iphone/ipad/itouch(wifi) so you can access your business phone from anywhere. Access voicemail, change account settings, make calls. YES YES YES
Android App SupportAndroid app so you can access your business phone from anywhere using an Android phone or tablet. Access voicemail, change account settings, make calls. YES YES YES
Blackberry App SupportBlackberry app so you can access your business phone from anywhere using a Blackberry. Access voicemail, change account settings, make calls. YES YES NO
Quickbooks PluginEnables you to view customer or vendor financial information in Quickbooks for any incoming or outgoing call. NO NO YES
Bing PluginUse Bing search on any incoming or outgoing call. It will perform a Bing search on the person at the other end of the line, verify their details such as an address or get a map of their business location. NO NO YES
Caller Location PluginEver been on the phone and needed to know the persons location and more importantly the local time there? This can be useful for setting up appointments so you can determine the time zone differences in real-time. NO NO YES
Google Search PluginSimilar to the Bing search, this one uses the Google engines to perform instant searches on the person at the other end of the phone line. Use Google maps to find their location, verify their main office number, get real-time news on the person or company. NO NO YES
LinkedIn PluginWhen a call or made or received, the LinkedIn plugin uses Caller ID and connects with the LinkedIn servers to display your contact's professional details on their profile page. NO NO YES
Microsoft DynamicsThis plugin interfaces with the Microsoft Dynamics CRM so you can manage your caller's details in real-time while a call is made or received. NO NO YES
Salesforce IntegrationSalesforce is the most well known CRM tool. The Salesforce CRM plugin opens customer information at the same instant in time as the call is received or placed. This can be a very effective tool for your sales team. NO NO Coming soon
SugarCRM pluginSugar CRM is a very popular Customer Relationship Management tool that allows you to manage all aspects of the sales process. The SugarCRM plugin opens customer information at the same instant in time as the call is received or placed. This can be a very effective tool for your sales team. NO NO YES
Web Launcher PluginSet up unique web page URLs for your calls and open this website when an incoming or outgoing call occurs. For example a realtor may wish to launch the MLS when a call comes in. NO NO YES
Google Contacts PluginWhenever a call is picked up or made, it can interface with Google contacts and a pop-up appears with all of your contact information for this person. View email history with the caller or take or edit notes from your call. If no existing contact info you can create one while on the phone. NO NO YES
ACT IntegrationSeamlessly integrate with Sage ACT. Incoming calls will display information from your ACT contact records. Place calls directly from your ACT contact record. NO NO NO
Netsuite IntegrationIntegrate seamlessly with Netsuite. Incoming calls display information from your Netsuite contact records. Place calls directly from your Netsuite contact record. NO NO NO
eAgent IntegrationThis is aimed at insurance agents. Impress your insurance clients - whenever they call this plugin will connect with eAgent and automatically retrieve their eAgent record. NO NO NO
Box IntegrationSend faxes from your box account. Providers will sometimes integrate this service for free with their VoIP plan. NO NO NO

The above information is taken from provider websites and in many cases is confirmed directly with the provider. WhichVoIP lists this information on Nextiva and Vonage for comparison purposes only and does not guarantee the accuracy of this information. All information should be confirmed directly with Nextiva or Vonage.

Nextiva User Feedback Versus Vonage User Feedback

Below you will find how these two providers fair against each other based on user feedback of service ratings:

Description Nextiva Vonage
Number of User Reviews 202 109
Features (4.6) (4.6)
Reliability (4.4) (4.3)
Sound Quality (4.6) (4.4)
Customer Service (4.4) (4.4)
Value for Money (4.4) (4.4)
Recommended Percentage 85% 88%
OVERALL AVERAGE RATING (4.5) (4.5)
Link to Reviews Page Nextiva Reviews Vonage Reviews
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Author: Anthony

Published: by WhichVoIP


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