Voip.com problem

[Unregistered]

I Voip.com for my service after Sunrocket when belly up. Ever since I hooked it up it just randomly rings with a single ring, it does this at all hours of the day and night. I sent a request to Voip.com for help and 2 weeks later they finally emailed me back and said to make sure my firewall was on the outside of the voip box, it is, I had to set it up that way for Sunrocket and left it that way when I installed the box for Voip.com. The amount of time it took for them to respond was unacceptable and if I have to wait 2 more weeks for another response it will be a month that the thing is unplugged, I have to leave it unplugged or we cant get any sleep with the phone ringing all the time. Any help would be aprreciated. If I cant get it fixed this week I am going to cancel and just use my cell phone. Thanks, Larry.

[admin]

This is a strange one Larry. Sounds almost like the equivalent of a ping but on your phone line.

When you say the firewall is on the outside of your voip box please elaborate - can you tell us what your setup looks like? do you have routers and pcs in your setup too? Broadband modem -> VoIP ATA -> Router/Switch etc?

Try taking the VoIP ATA box to a friends house and see if you get the same problem.

Can you get a temporary number to try from them - interested to hear if this is related to your current telephone number only.

Do you know anyone else that has a voip.com ATA that you can try?

This article is not related to your problem but worth running thorugh the steps in case there is something more fundamental:
http://www.whichvoip.com/Intermitten...voip-phone.htm

Andy

[Calum]

H Larry,

I've just had an email from my contact at VoIP.com and he wants to help. If you can reply to this post with your full name and/or customer number he said he would look into it for you. If you are uncomfortable with this please email me at calum@whichvoip.com and I will pass on your details.

Cheers
Calum

[Unregistered]

I don't know anyone else with Voip.com service. The funny thing is that Sunrocket used the same box as Voip.com uses, I never had a problem with Sunrocket and I have it set up the same way. Cable modem>Voip box> router>computer.

[Unregistered]

two of my past providers used something like this to let you know there are messages waiting in voice mail

[Unregistered]

It turns out that it was the actual phone, something about the line voltage or something, the Voip.com guy said to get a new phone and it hasn't happened since. Wierd that it didnt happen on my other service but I'm just glad it's fixed.
Thanks for the help guys. Larry

[admin]

Good news Larry.

That is strange but glad it's fixed. The line voltage is used for ringing the phone - wasn't just a bad connection on the RJ-11 from ATA to your phone was it?

Hopefully your troubles are behind you Larry.

Thanks for sharing the outcome.
Andy