The trend toward data applications and Internet-delivered SaaS is beginning to impact the VoIP landscape, with VoIP platform providers BroadSoft and Sylantro Systems both opening up their environments to third-party developer ecosystems, and companies like Ribbit providing a way to add voice to other applications. The result? An integration of voice and Web 2.0, leading to innovative mash-ups that service ... (705 words)

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