Reviewers Comments:

wow! lot of bad comments for wild blue! well I haven't had so much trouble other than the speed only because I download lots of P**N lol and my speed drops to like if I had dial up!! but when it resets its all good I only pay 40 month its not bad considering the phone line is 20 month then dial up internet is like 10 month so u paying 30 month for internet anyway whats another 10 for satellite internet! oh but damn the customer service is the worst ever!!!!! I've only had it 2 months and I've been satisfied so far cuz I live in the middle of now where here in Texas and dial up sux!!!! wild blue to me is worth it! it does suck when its rainy or really cloudy! it will drop u speed but never has it disconnected me. mmm like I said its been 40 monthly for me!!

Reviewers Comments:

A warning to Wildblue customers! I have had Wildblue satellite service for a year and two weeks. My original contract and warranty expired after the first year. Yesterday I was online and service dropped, not uncommon, so the first thing I did was check the weather because anything more than a sprinkle and you can count on service being interrupted. Weather was partly cloudy but not enough to interrupt service so I rebooted our modem (just unplug it for 15-20 seconds). It did not regain signal so I called technical service to see if there was an outage in our area (because you not only lose service if its raining on your end but if its raining on their end also!). When the tech finally came on he went through the normal security check and then brought up my account. He had me reboot again while doing 'something' on his end and had me plug the modem back in. Still no service. He then informed me that there was a 'problem' with our dish that he could not fix remotely so it would require a service call. Since our warranty had expired two weeks earlier we would have to pay $95 for the technician plus any parts and labor. Immediately I was on guard and argued that it was only two week out from a year, that if their equipment suddenly fails it should be covered and I was not about to shell out more money. We went round and round and finally I refused a service technician and he informed me that if I wanted to continue Wildblue service I could call back and schedule the maintenance call. I discussed it with other family members and since we were already unhappy paying $60 a month for service that was barely better than dial-up, that dropped every time it rained and had constant periods of varying lag (I game on line and you cannot imagine how annoying it is to hit a key in an important situation and have nothing happen for 4-5 seconds!) So we decided to cancel and just go back to dialup because the is no other broadband option in this area. I called Wildblue customer service back and informed them of our decision. They wanted to try technical support again but I refused saying I was fed up and just wanted to end service. They first tried to convince me otherwise then finally sent me to a service rep to start the cancellation procedure. After 4 or 5 minutes with her my modem miraculously came back online and service was restored! I informed the lady working with me on cancelling and told her I'll keep service for now. We are cancelling at the end of this pay cycle but decided to use the rest of this prepaid month because of course we would not be reimbursed for the next two weeks. Was it a scam? I certainly think it was. Nothing physically had happened to our equipment obviously, and how easy is it for them who control equipment and programming from their location to fake an error and get customers to shell out extra cash on top of their already ridiculous prices? I used to work in computers so have a good understanding of how things work so wasn't pulled in by them but how many other customers just never realize it and end up giving up hard earned money to Wildblue? Disgusted with the state of things, Jeff Stewart

Reviewers Comments:

I have read the other reviews, and completely agree. I would not recommend Wildblue to my worst enemy. The smallest cloud disconnects the signal. And now to get rid of the contract will cost me $600. Forty nine dollars a month for service I can't use and six hundred to dump it.

Reviewers Comments:

wildblue is simple horrible- I couldn't wait to get rid of it, I now have Comcast, if you do not have broadband- do yourself a favor and STAY with dial-up, at least it will 'work'

Reviewers Comments:

This service is horrible. Everything in the other review I went through also. It is impossible to get them on the phone no matter what time of day. They disconnect you and tell you the wait times are long. If its cloudy or rains it doesn't work. We had to have the satellite component replaced. When we called to have that service done, before they came out, Wildblue lost the ticket and never called the local dealer to come out. They will not do anything to make it right, and they will not let me out of the contract without a ridiculous termination fee. The agents act like I am an idiot. It is horrible. I would rather have dialup. Go with Hughes net. I hear there is much better success if satellite is your only option.

Reviewers Comments:

Not only would I not recommend this service to anyone, not even an enemy, but I would BEG them not to get this service. We have been with them since May, 06. We have had nothing but problems since. They couldn't get a signal on the installers could not get a signal on the satellite, so my husband had to do it for them. Then I called about setting up addition emails, and for the first 8 months, for some reason my account was listed as "pending" so they could make no changes, even though they took the money out every month. The equipment has been faulty several times, and they have had to come and reinstall several items, as we could never get a signal. Than when they straightened the account out and it was no longer pending, they upgraded (without permission) from Value=$49.99 to Pro=79.99. I had to call them a few times a month about the over charges to my CC. They finally (after several months) credited the account, not the CC. I think at this point I need to mention anytime you call them you are going to be spending over an hour on the phone with the long holds for non- customer service. Then last August, again they upgraded my account and have been over charging me since. I finally filled out a BBB complaint, and they refunded the over charges back to my CC, but then again this month they over charged it again! Then they changed email providers to gmail. It is Sunday night I have been without email since Friday. I finally broke down to call non-customer Service at 1pm, at 3:30 I was talking to a rep. Who said she could not FIND my email in the system. So to she don't know what to tell me.. Finally got a supervisor on the phone. Can't find the email, don't know why give us at least a WEEK to figure it out. I work from home, email it the way I contact people and people contact me. I also signed onto web chat assistance to see if I could get more help at 4:48... there were 277 people in Queue, it is 11:35 and there are still 38 people ahead of me. Do not get involved with Wildblue They are horrible. Have NO customer service, and when you do call them, you will hear, I am so sorry... we will write a ticket.. I have found out that means they just want you off the phone, they will NOT correct the problem. We have gotten a Sprint Broadband card recently. It is awesome. It will be replacing Wildblue.