The below provides a quick overview of the user submitted reviews for WildBlue Internet service.
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WildBlue Communications is an Internet service provider that uses satellite based communications to deliver its service. It was actually acquired by ViaSat in 2009, primarily as a means of going after the residential market. Available in all 50 states, this type of satellite based communication can be great for people in remote areas where Internet options are limited. The actual brand name for the Wildblue service is called Exede. The ViaSat-1 satellite was launched in October 2011. The ViaSat-2 is due to launch in 2016.
For additional background information on satellite service take a look at our article on VoIP over satellite service.
It is estimated that less than 25% of people in remote areas of the United States have access to the Internet. Satellite Internet from Wildblue helps address this problem. Pricing is reasonable, and really not too much higher than other technologies such as Cable and DSL, at least for the lower-end plans ($49.99/month).
WildBlue offers three tiers, the Liberty12 (12GB of data), Liberty18 (18GB of data) and the Freedom package (150GB of data). Each has a speed of up to 12 Mbps although for $10 more per month this jumps to 25 Mbps. Upload speeds for all packages are 3 Mbps. If you reach your data limit, the speed drops significantly (1 to 5 Mbps) but at least your Internet access continues.
Every account offers up to 10 email addresses, each providing up to 10GB of data storage for emails.
When you sign up for service, you are locking yourself into a 24 month term. This is worth noting as many companies offer month to month contracts these days, although to be fair to WildBlue, the installation can often take up to 3 hours so some financial protection must be made.
The data allowance resets every month so no data is carried over. On the plus side, when you reach your allowance, no additional charges occur. Your speed of service is greatly reduced but your bill will not change, unless you add additional data of course.
Exede Voice is WildBlue's VoIP offering. We always have concerns with VoIP over satellite, as detailed in the article at the top of this review. However, WildBlue stands by its voice offering. Unfortunately it is expensive when compared with other VoIP providers you may see on our site. On the plus side, the voice traffic is not used against your data allowance.
WildBlue is a decent solution for residential users in remote areas that need a basic Internet service. Downlink and uplink speeds are actually impressive for a satellite service and it is nice that all plans offer the same high speeds, as other competing providers typically vary the speed and the data allowance.
Depending on your timing, good deals can be obtained regarding setup and installation fees, often times it can be completely waived.
WildBlue Internet has been reviewed on WhichVoIP since 2008 and unfortunately the ratings and comments by users of the service have not been very favorable. Please let us know what you think of the service, using the "Write a Review" button on the right hand side, and help others decide if it is a good choice for Internet service.
....bad customer service, bad connectivity, slow speeds....
...Weather is a problem with connection....
WildBlue reviews are listed in chronological order.
#77 : NOV 26th, 2016 : Kay (MD)
As an active duty member, once you receive orders you have to up and move. Normally one would call the cable and Internet companies and be able to get out of the contract pretty much hassle free. These people want to charge me $210. I made it perfectly clear when I signed up for this service that I was active duty and could be given orders at any time. Now I have been sitting on the phone a total of 45 minutes requesting to talk to a supervisor. ABSOLUTE bull. I HIGHLY suggest that anyone AVOID this company. The service is TERRIBLE to begin with. If you go over your allotted Internet usage (which is not much at all) the Internet completely shuts off! The customer service is terrible. It is a hassle to do ANYTHING at all. Please steer clear of this company.
#76 : SEP 1st, 2016 : Nikki (IL)
Wildblue is horrible! They know they have you where they want you because it's the only game in town if your rural! Customer service is horrible. If you want to hear nothing but s script it's the place for you. I upgraded twice and pay a lot for better service and it's NEVER gotten better!
#75 : FEB 6th, 2016 : Lynda (CA)
I moved to an area where you can't have satellite service. When I went to shut off my service they would not forward my emails for any length of time and they wanted me to go up on the roof and get something off of the dish or I have to pay 100.00 for them to do it! I did not have that with either Dish or Direct TV.
#74 : NOV 9th, 2015 : Clif (TX)
Their "new" e-mail provider has blocked servers due to spam. Guess who gets them? Currently Earthlink is blocking one of their IPs. I filled out a service request and they said it was up to Earthlink to fix it. Not their problem, and closed the request. I filed another and explained how IT WAS THEIR problem and haven't gotten a response yet. They have the worst service I have ever encountered in any business. If there was another option I would be gone. Unfortunately I understand Hughes Net is worse, if possible.
#73 : JUN 23rd, 2015 : Kathy (TX)
My credit card was charged $890 and we never received any equipment or service. I spent last month on the phone with Wildblue, a total of 5 calls that were an hour each time - still no credit! The credit card company is having to be involved now. Awful experience.
#72 : SEP 4th, 2014 : Grant (TX)
This service is terrible. Slow, slow, connection speed. The service provider also lies to you. We had a contract with Wild Blue, and we moved. We transferred our service to our new home. They charged us $300, even though we transferred their service. It took them 3 month to realize that they had made a mistake and refund our money. I recently called to cancel my service, after 2 years and was told that because I had moved, my service didn't actually transfer, but started over with another 2 year contract. When I called, the customer service representative told me that I clearly misunderstood that I was starting a new service and the only reason that my original $300 was refunded was because I remained a customer. Yet, they told me that my account transferred to my new address. I have paid the same amount of money, for the last 2 years, on the same account. The service is terrible and extremely slow, the customer service is terrible, and they are very rude when someone no longer wants their service. No one will get out of their service without paying additional fees. Any type of Internet service is better than Wild Blue. After the first 3 days, dial up is nearly just as fast
#71 : JUN 26th, 2014 : Alexis (CT)
I recently called WildBlue to cancel my account May 2014. I was billed for the entire $79.95 for awful, slow service for the next month, through June 2014. Charging me for almost an entire month of services, when my account was cancelled. This was not disclosed to me when I called to cancel. After calling their customer service # and 4 supervisors later, they came back with the same answer. Keep in mind I was a customer for over 8 years and always paid my bill on time. This is completely unacceptable. I will be disputing my charges with my credit card. Do yourself a favor and stay away from this company.
#70 : MAY 17th, 2014 : Kelly (OK)
Horrible. Just awful, everything is mortifying. The amount of usage available is extremely minimal. The connection is extremely slow and sometimes will not even load a page because it's taking so long. The customer service, not horrible, but you need to be willing to wait on hold for 20 minutes before you get ahold of a person. If you use netflix, forget it. There's no way you'll be able to use this service. I use my cell phone, and it's internet to browse because it's the only way I'm able to connect well enough to use the internet.
#69 : JAN 10th, 2014 : Lee (TX)
Wild Blue sucks! They do not tell you, that if you watch 2 movies on Netflix you use about half of your data for the month, or if to go to YouTube you are done for the month. THAT SUCKS! They also put you on a TWO YEAR CONTRACT THAT I do not remember being told about. I know they must of told me but, they sure did not make a big point about it. This is my first review ever, that tells you how much I dislike Wild Blue service.
#68 : JAN 6th, 2014 : Jerry (NC)
The reliability was spotty, often going out in light overcast weather, and sometimes in clear weather. After I had used it for a few months, the gigabyte usage suddenly went up causing overages and having to buy more usage even though my internet usage had not increased. Then, when the dish became unaligned, they wanter $95.00 for a service tech to come out and re-align it. I finally decided to have it disconnected and was charged over $200.00 for cancellation of the contract and charged for the remainder of the unused month and told there may be other charges pending. Had to hold on the phone for almost half an hour for a customer service rep to answer.
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