Verizon Reviews - Page 6 of 7

2.3/5

Average Rating

Number 20 : OCT 24th, 2011 : Shelly2933 (IL)

Recommended: No

I BOUGHT ONE OF THERE NOTEBOOKS BACK IN OCTOBER OF 2009. THE INTERNET SERVICE HAS BEEN HORRIBLE, I COULD WALK TO THE LIBRARY CHECK IN, SIGN ON AND THEN COME HOME AND I STILL WOULD NOT BE ON THE INTERNET. DURING THIS TIME CUSTOMER SERVICE HAS MADE ONE EXCUSE AFTER THE OTHER AS TO WHY IT IS SO SLOW. IVE HAD TO PAY 40.00 A MONTH FOR THE PAST TWO YEARS. FOR THIS TYPE OF SERVICE. I'M MAKING MY LAST PAYMENT THIS MONTH AND I CAN'T WAIT IT IT'S OVER!!!! I WOULD NOT RECOMMEND VERISON TO ANYONE!!

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Number 19 : OCT 13th, 2011 : Tjordanmsw (CA)

Recommended: No

My experience with Verizon has been the worst of my entire life. It has taken them 3 months to rectify several problems, all created by them. It was only resolved when I filed a report with the Better Business Bureau and FCC. Their customer service is atrocious. They are completely unresponsive to requests for help. I wrote them emails, called countless times, engaged in online chats and wrote letters to their business office, none of which produced any satisfactory resolution. They billed my bank account when I asked them not to, sent me bills for $30 more than the monthly amount quoted, charged me for 2 home service calls they said they wouldn't charge for, and downgraded my internet speed after I signed my initial contract. I will never again use Verizon for any reason whatsoever.

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Number 18 : JUL 20th, 2011 : Jason Kent (0)

Recommended: No

When I first set up my Verizon DSL, they said they would ship me the modem (which they did) and that my service ready date would be 6/12/2011. That date came around and it didnt work so i tried troubleshooting with the included disc and calling, but after over an hour of efforts, they told me the service-ready date would not be for another week. I waited another week, at which point it still did not work. I then talked to three different Tech Support Reps on the same night in a series of call transfers, re- explaining and trying various things to fix it. None worked so they said they would have to send someone out to check the hard-wire connections to the house. I was rudely setup with an appointment by the person I was transferred to this and I made sure I would not have to be present since it was during work hours. They assured me the work could be done without me. Two days later, about 12 hours before they were scheduled to show up the next morning I received a reminder phone call verifying that I WOULD be at the house when the service tech came by. I explained I had already verified clearly that I would not have to be there, especially since the Network Interface device was on the first floor on the side of the house with clear access at 4' above the ground. I had to argue with this Rep that I had been with Customer and technical support for weeks over the course of at least 10 separate phone calls and that this was really inconvnient. They finally agreed and set it up without me being there. Over the course of the time I had DSL, there were numerous outages, some on a daily basis. Very frustrating and Verizon was never interested in adjusting my bill until I threatened to change service or kept them on the line arguing for a long period of time. Never again would I get Verizon DSL, internet, or cable

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Number 17 : JUL 12th, 2011 : Wes (PA)

Recommended: No

took ordering 4 times because there was some magic "problem" with my order....over and over....after going through speaking to no less than a dozen people over 4 days and 6 hours on the phone, order is placed. order arrives, speed is HALF the promised amount, price is 50% MORE than promised, free modem promo NOT APPLIED. I call billing to get it all straightened out, rep tells me i'm wrong, the price i have is the only price available...psst verizon, tell your reps to look at your website where the price is LOWER!!!!! I ask to speak to a supervisor...VINDICTIVE rep gets angry that I ask for supervisor, places me on hold for 30+ minutes...supervisor comes on the line and tells me the previous rep CANCELED MY SERVICE and there's nothing she can do, I will need to RE ORDER and wait for service to be turned on like a brand new customer....AFTER i ship the equipment back.....WTF Verizon....you've lost a customer for life, i will never buy anything from your company again.

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Number 16 : JUL 22nd, 2010 : Hewilson425 (TX)

Recommended: No

I?ve had and been battling with Verison DSL customer service for almost a year. The whole time that we?ve had this service, we have been charged for 2 accounts. Every month, when the billing is directly withdrawn from our checking account, we call customer service and it?s the same song-and-dance. The customer service sucks. When we first started our service, we had nothing but problems with connections. They finally got it taken care of but the billing is a total scam. In the remote area of South east Texas we live in, Verison is the only option. Believe me, we have explored others. But, my wife is in school online and we need a connection so we have to endure the thievery. Everyone I have talked to in this area that has had Verison has had the same problem with the billing dept. If you have ANY other options for internet service in your area, take them, even though they may be more expensive. It will be cheaper in the long run. No agency, such as the BBB, will help. I?m sure Verison has covered themselves there.

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Number 15 : SEP 3rd, 2009 : Raven (NY)

Recommended: No

Internet connection gets dropped now and then and sometimes konks out for a half hour or longer. Internet setup on Linux was difficult with no tech support provided for that; it required a lot of time-consuming online research. For DSL, I had to switch over my phone lines to Verizon. V assured me that they would notify my original phone carriers that I was switching out but messed it up and I was double billed for several months; they have refused to take responsibility for it. They send lots of unwanted marketing emails, which I hesitate to throw into my spam box because of possible important notices. Also frequent unwanted calls from them saying that they are checking up on things, though I haven't been able to tell what they're actually checking or why. They ask me questions verifying details of my account, but aren't able to address questions and issues, except to redirect me to another long chain of calls. Generally the customer service and tech support is rude, impatient and unknowledgeable. Waits to get through can be long, and then there's the run-around with everyone claiming it's not their department. Maybe every third or fourth of the time when I'm on the phone with one of them, the line mysteriously gets dropped, a much higher drop rate than usual.

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Number 14 : JUN 27th, 2009 : Sunriseofshiloh (TX)

Recommended: No

At first customer services was great and the service was ok. Some problems with the old phone line in my neighborhood every couple of months. Now when we call for them to fix the problems when the line is cutting out all they want to do is come in my home and cut my phone lines. The phone lines in my house are new and nothing is wrong with them. Nothing was wrong with the modems either. The technicians are so horrible I had to tell one I was going to call the police if he did not leave. The inside lines he cut still have not been fixed. Customer services calls are now horrible. Finally got refunds for the overcharges and then they still charged me for the DSL for a phone line I had disconnected last month. When I called customer service to have it taken off they turned off my main lines DSL and will not restore it for 3 days (so they say, they'll call me). So now I have a bill for one non working phone line and 2 non working DSL connects. FCC here I come. What do these business think they are getting with such terrible service, just a power trip?

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Number 13 : FEB 21st, 2009 : Bobbitoblaze (MD)

Recommended: Yes

I wish I would have found this site sooner bacause it's Sat. and Mon the tech is coming to install this satellite they sent but after reading this not one good comment I'm gonna cancel before I get myself tied up in that headache the guy on the phone was telling me that when downloading it may not work right but it would be quality internet I am so glad I found this cause I'm for sure gonna cancel and tell them why thanks for the truth and saving me from a bad experience.

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Number 12 : OCT 21st, 2008 : Nasnyder (MD)

Recommended: No

Has become extremely unreliable over the last several months; customer service called several times. Each time walked through same steps until the tech said they'd send someone to "look at" the lines. No evidence of such. Even though I reboot, reset, change outlets, recheck filters, and arrange the modem according to the principles of feng shi, I still get the same random, intermittent service. I bought a new modem several years ago and that seemed to correct the problem for a while, but buying a modem every couple of years negates the price advantage over cable.

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Number 11 : AUG 23rd, 2008 : Jennifer (WA)

Recommended: No

This has run slower than dial-up for more than a month. Tech service is a joke. They said it was my computer. My husband's wireless is hooked up to my system...and it is three days old! They told him it was his computer, too. They had us turn it off for 15 minutes and then back on. It ran faster for almost three hours! Then back to same old stuff. I am ordering Comcast tomorrow.

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