The below provides a quick overview of the user submitted reviews for Verizon Internet service.
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Verizon was formed in the year 2000 as the result of a merger between Bell Atlantic Corp and GTE Corp and in 2004 it was added to the Dow Jones Industrial Average.
Alongside phone and television services, Verizon offers high speed internet (DSL) as well as fiber optic (FiOS) Internet for predominantly urban customers within range of Verizon's fiber optic network. Verizon FiOS internet has been rated #1 in overall tech support by PC Mag and has earned PC Mag's Reader's Choice Award 8 years in a row.
The GoodVerizon is a well-recognized and expansive business that offers service across the country. Verizon claims that it's fastest Internet plan available (500/100) can download a 5GB HD movie in under two minutes and upload 200 photos in 20 seconds. Though plans like these are expensive, Verizon offers a wide range of options for customers of varying needs.
FiOS Internet is provided directly to your home through an isolated line. You do not share bandwidth with neighbors, which allows for service with more consistent speeds and uptime than broadband cable Internet.
Verizon WiFi is included with all plans 15/5 mbps and higher, allowing customers to connect wirelessly at over 5,000 WiFi hotspot locations.
Verizon support is available toll free and online 24/7. Customers can chat with agents via their website or look for answers to common problems and troubleshooting via the online community forum.
The BadCustomer complaints appear to be more frequent for High Speed Internet (DSL) service than for FiOS service. Most customer complaints appear to be focused on customer service issues and to a lesser extent connection issues. See our user reviews for more information (be aware of the 'Internet type' mentioned in the review).
Because fiber optic networks are not considered standard means of providing internet service in the current market, installation should be expected to take 4-6 hours. Customers are also expected to be home if service is requested, which tends to take a majority of a day as well. Customers have also noted scheduling problems when setting up service.
While Verizon's FiOS Internet offers competitive speeds and pricing, their DSL service does not. DSL customers are also forced to bundle with landline phone service. Verizon has been subject to accusations that they are attempting to 'kill' their DSL service in order to have people sign up with FiOS. However, FiOS service is not yet available in all areas currently served by DSL.
A termination fee will be charged and can range from $119 - $179 depending on your contract.
They have an activation fee of $49.99, which they tend to waive for new subscribers frequently.
Each plan is only available through a 2 year agreement. Expect to pay taxes, fees, and equipment and service charges on top of each plan.
The Bottom LineVerizon offers 2 high speed internet (DSL) plans and 6 fiber optic (FiOS) plans. The best deals are offered within bundle plans, combining Internet, phone and television services together for a unified price.
Overall ThoughtsVerizon offers both DSL and FiOS services, with the FiOS service being the better of the two. DSL service has steadily declined in recent years and is difficult to recommend if there are better options, particularly for customers who don't want to bundle with a landline service. After growing their service over the last decade, Verizon's fiber optic Internet offers a viable option for those seeking an alternative to broadband cable Internet. FiOS service offers speeds and pricing on par with major competitors, which can be reduced further by bundling with other services, including TV. Customer service may not be ideal, and issues related to billing and technical service may be lacking, but compared to many other providers, Verizon offers an adequate support system.
Before agreeing to a contract, browse and compare what options are available in your area. Plus, take the time to read through some user reviews of Verizon Internet on WhichVoIP to get a better gauge of what others have experienced with the service.
Author: Mike Bragg
The user reviews of Verizon Internet Service that have been posted on WhichVoIP since 2006 seem to indicate that a number of people are having a somewhat difficult experience.
....continual issues with our service over the past few years....
...worst service I have ever used....
Verizon reviews are listed in chronological order.
#49 : NOV 17th, 2014 : Sheila (CA)
Terrible internet service; down more than up. We have VERIZON internet service SOMETIMES! HALF THE TIME! MAYBE? Spent hours and I do mean hours on the phone with the fine folks, the techies, who get my internet running again promising it won't happen again. They are genuinely helpful! BUT I still have service less than half the time. I've become an expert at getting my service back by myself. I could work as a techie for VERIZON, but I shouldn't have to. I've heard 100's of excuses and so have friends of mine who have poor VERIZON service.
#48 : AUG 5th, 2014 : KATHERINE (MD)
Verizon DSL is very unreliable.It is down at least half the time.I have called so many times to complain that I just don't bother any more. I am planning on switching to another internet provider this week
#47 : APR 6th, 2014 : Kensington resistance (NY)
I have Verizon Internet and it becomes worse by the day. I have Internet 3 hours then it doesn't work. I call them, they fix it and then it doesn't work again. This time I need to wait for a person to fix it so no Internet for 3 days. Finally they come to fix it and then few hours later again no Internet. Keeps on repeating for 6 months now but to take my money they know very nicely how to every month. I'm disgusted by this service, it stinks I pay for nothing.
#46 : FEB 1st, 2014 : CaroleD (NJ)
I have been unable to log into my Verizon email. Sometimes it takes three or four tries. I can log into my gmail and iCloud accounts immediately. Then, after only a couple of minutes, Verizon times me out. In the short time it takes me to check off 5 or 6 emails I want to delete, I get the following message, in red - Unable to load /webmail/driver?nimlet=deleteemail status:0. I also get timed out in the middle of replying to an email and it?s the same on all three computers we use. One is a brand new Apple MacBook Pro, so the support excuse that my computer is slow isn?t valid. Comcast has a plan where I will save a bundle and have better email service if I switch to them. I use Verizon for my cell phone but I can have much a cheaper service going with someone else. If they can?t fix the log in and respond and timed out problems, I definitely will be switching to COMCAST.
#45 : DEC 29th, 2013 : Tom (IL)
I've gone from 3g to 4g trying to get reliable service. not only has the service not improved, including speed, the cost has skyrocketed. All they can tell me is something is happening in the background that I have no way to track or fix. My cost has gone from about $35 to over $250 Per month. they have no help or explainable solutions. Bad service and out of control cost. You do not want to even try this service.
#44 : SEP 15th, 2013 : Lance (PA)
After using this service for a long time, I want to say.... THIS SUCKS! We will frequently drop internet, and if we are connected, it is so slow! We try to call them, but end up on hold for like three hours. And they offer a new modem which will "fix the problem", but they always send the same modem, which does not work anyway. I do not recommend this service to anybody.
#43 : SEP 12th, 2013 : Carole I. (NJ)
#42 : JUL 22nd, 2013 : Skully7 (TX)
always down or real slow
#41 : JUL 12th, 2013 : Art (CA)
You you want to deal with a company that has a different story ever time you call, that charges you for service your not getting, that is unrealizable, and will not make good on their mistakes then this your provider. For over 6 years I have had intermittent problems with my service. I was paying or 3mbs during this time. Somewhere along the line to rectify my problems they reduced my speed to the next lower service without notification or price reduction. When I had another issue they told me I should be getting higher speed service and up the service speed. Since I had been receiving the lower cost service I thought I was owed a refund. Verizon felt after years of paying for a service I was not getting they would give me one months credit. I thought this an insult and wrote a letter to corporate. They never even had the courtesy to reply. Ok so now I am at the 3mbs and constantly loosing the connection. After repeated call I find out that the line to my house is not capable of supporting the higher speed of 3mbs and this is the reason why I was probably drop to the lower speed. I figured over the years of service I was overcharged somewhere between $360 and $720 dollars. BTW 3MBS is not a very fast speed. Unfortunately my area does not have a lot of choice for provider and Verizon does not offer FIOS. Bottom line if you want poor service this is your provider. Good luck/
#40 : JUL 2nd, 2013 : R (MA)
I highly discourage anyone from using Verizon Internet. We have had continual issues with our service over the past few years and spent countless hours on the phone with technical support often with the same issue occurring days later. On two occasions we had to have a technician come to our home to service the line. They expect you to be available and home from work for the entire day as they say they will come between something like 8am and 5pm. To top it off they frequently allege having no record of our previous calls and have no respect for the customer. Today they accused me of lying about a credit to my account that was promised last Wednesday when I spoke to technical support. They actually claimed my line was working despite the fact that a new modem was sent to us on Thursday.
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