Verizon Internet Reviews by Residential Users

If there were no stars I would give no stars. I have been with cox, AT&T and several other Internet companies and I have NEVER had a worse experience than verizon! Straight up LIED to get my business. I was told I was getting Internet for 34.99 no buddles whatsoever, free modem, waived activation fee as well as a 50 visa gift card for starting service. I NEVER RECEIVED ANY OF THE PROMISED and my first bill was almost 200$. I called, spoke to a supervisor and explained the situation. They refused to honor what the rep had said despite the fact that they record all phone conversations and could easily review mine and know that that representative LIED TO GET MY BUSINESS. She offered to give me a 10 dollar credit every month for te next 12 months and after all the frustration I settled so i paid 43.99 every month for the next four months. On the fifth month, I called because I had not received my adjustment and the first rep I spoke to was just plain useless, and rude. Despite how frustrated I was she kept trying to convince me to open a phone line with them and it got to the point where I screamed I had to scream at her and tell her that I was NOT interested in a phone (she literally asked me 4 times like I'm an idiot or something). I told her she wasn't being helpful and I wanted to talk to a supervisor or a a manager. I waited on the line for 45 minutes to talk to another useless representative who also refused to honor the 10 dollar credit I was promised and even admitted to me that there was a note on my account saying that I was owed that credit adjustment every month. Bunch of liars and robbers of my money! Needless to say I am NEVER, EVER going to give another penny of mine to this worthless company!!!! And never in hell would I recommend verizon to anyone that I know. AVOID AT ALL COST. Aside from all that, my Internet did not work 60% of the time and they did nothing to help me fix it. TERRIBLE SERVICE!!!!

I really really dislike the receiving internet service from Verizon. Also I am on a $50 a month plan and the first two months my bill was $125. I was told it was for rental of the modem and delivery. You are better off picking up modem. Verizon charges you $69 to mail you the modem and materials to set up internet. Additional to the cost to rent modem. IF YOU CAN, AVOID VERZION

constantly goes from "connected" to "Limited" connection. I pay $50 a month to be online, can be online 10% of the time. it isn't worth $10...I call support, all they want me to do is restart computer, take battery and simcard out of the device over and over. I am OVER it.

There should be a way to end the monopoly residential Internet companies, because in my area only Verizon has service and you can not even choose the FiOS speed because is not available so that the most they offer is 3mbs which compared with other companies is suck.I've been with the company for about 7 years, first my credit card expired and I did not notice it, so they could not continue extracting monthly payments and no communication sent me by phone or email or by e-mail to me, and they waited three months to send me a super bill with fees and penalties, when I phoned to see what happened, for 5 days straight I was calling them and talk to over 17 represntantes and supervisors at last fixed my problem, some time ago I noticed that my speed was down and talk with representatives today in a chat and was told that I had 1mbs instead of 3mbs and I asked them who and why change my speed and I was transferred to more than 5 representatives like a hot potato and I had to close the chat because they said the wait time was 14 mins, I am ashamed of this company and then all the frustration of having to stay with them because there are no other options

In June 2011, Verizon Internet disconnected my Internet service without my permission. I had never missed a payment in the 2 years I had been a customer nor had I ever been late with a payment. When I called to find out what was going on with my Internet service, they could not explain why my service was disconnected. I asked them to reconnect my service immediately because I worked from home. They informed me it would take several days and that I had to authorize this in writing and someone had to come to the house. I explained that I did not have several days and needed the service back right away- they said they could not help me. I told them that I did not need their lousy service and I was done- that I would find another company. I signed up with Cox Internet and had Cox service a couple days later. Verizon never restored my Internet service but they continued to bill me. I called their billing department on several occasions pleading with them to stop billing me for a service I did not have. They insisted that they did not have any accounts in my name and that I was not a customer. They could not explain where the bills were coming from and why I was receiving them. I tried everything to get them to stop the bills but they could not figure out to stop them. The bills stopped coming after a few months (in 2011). On February 5th, 2013, I looked up my credit score with Equifax and notice my score went down from 750 to 655 and the reason was because I had an account in collection- Verizon, 500 TECHNOLOGY DR SUITE 300 WELDON SPRING, MO-63304 (877) 325-5156. They claimed on my credit report that I owed them $188. I called Verizon right away and remained on the line for over an hour and a half as they transferred me from one department to another. Their collection department had no record of the account and had never sent me a collection letter. The representatives could not find my account number and finally another representative found it and began to make the adjustments to the account- after about 15 minutes she informed me that it would be a long process and that it would be best if she called me back when she was done. She did not call me back and they have not corrected my credit report. Since June 2011, I have spent over 10 hours dealing with Verizon reps on the phone- trying to solve this billing issue. I could not believe that they had RUINED my credit score because of their incompetence. I am extremely upset that a company can be so careless and flippant with a credit score that I worked hard to keep in good standing. I am distressed and aggravated by their lack of respect and regard for my financial affairs. I do not owe Verizon-- they owe me.

We recently moved and I had to set up new service where I live. Where I used to live I had Verizon Fios service. Right before we decided to move, I signed a 2 year contract with verizon as part of a deal that they were promoting. So when I called Verizon to set up service at my new house and I found out that they did not offer fios where I live, I was a bit worried about what service I was going to get if I didn't want to pay the $190 early termination fee. What I found out was definitely ridiculous. Apparently, they do not offer tv service where I live, but instead have a contract through Directv. They wanted me to get directv so that I wouldn't have to pay the early termination fee. However, we rent our home and we would need landlord approval for directv, which we do not have. So we're stuck. The only way to avoid the fee would be to set up internet and a home phone, which I actually did not want to have because we never use our home phone. After a 16 day waiting period to get service, verizon came out and installed a home phone and DSL internet, which is painfully slow. I think I had faster internet in 1996. I might as well use my slower than dirt internet connection to order some Spice Girl Concer Tickets and platform shoes to go along with my internet connection because it feels more like it's 1997 than 2013. And I have no tv. I will have to call Comcast and try and get it from them. Actually, I'm probably just going to bite the bullet and pay the early termination fee and get everything through comcast if they have better service available because what I have now is so antiquated and impractical. I have no idea why fios wouldn't be available. I live 20 minutes outside of Philadelphia in a busy suburb... it's not like it's a remote location. My mom has fios 10 minutes away. And one of the main tv companies only offering tv from another tv company... and one that uses a dish? Come on. Pathetic.

Two years ago, when I switched to Direct TV, I got Verizon for internet service. I got internet and home phone, since the cost was the same. The phone service has been spotty at best, becoming totally dead before the holidays. The internet service was OK at first, but has also deteriorated over time. The wireless router has stopped working and service is now only intermittent. It took me the better part of an afternoon to reach a real person and have a sensible conversation. Well, the tech. came out today. He tells me that the repair is going to be at my cost (starting at $150) because it's in the wire running from the box to the place that it inserts into my exterior wall. This is all exterior wire. I say, "But that wire was installed by your technician." He says it doesn't matter--they're not going to take responsibility for it. It took a week for their repair person to come out. Let's see how long it takes for a new internet Co. to get service to me.

Let me just say this: I tried to get on the Internet to find a number to call to disconnect our service and the Internet was down. This is the worst Internet connection I have ever had. My husband uses it to play Xbox live and he spent days upon days troubleshooting our connection problems with both Microsoft and Verizon. Verizon kept blaming it on Microsoft so finally my husband got Microsoft and Verizon on a conference call and Verizon admitted it may be their modem. They agreed to send a new, upgraded modem since we had already had the same model replaced twice and upgraded our service twice since it wouldn't work. We got the new modem in the mail in a few days, but they sent us the SAME EXACT ONE. Even the Microsoft tech couldn't believe it. Anyway, I'm having to type this from my phone since the Internet at my house hasn't worked all day. We are scheduled to be disconnected Friday and I couldn't be happier. We have been stuck with them for two years because I signed a contract with them. I would never ever recommend Verizon Internet.

Holy cow, I will never order or recommend Verizon to anyone. Worked 6 days after initial install and hasn't worked for the past week. Very disappointed. They sent a new router cause "that might be the issue" obviously did nothing but provided me with false hope. Please avoid at all cost, customer service is about as helpful as I am and o know nothing about internet connections.

When I ordered I was given a date and time for insulation and was told they could have someone come in and hook it up for me. When the day came I was woken up by a phone call saying my service was on but no one was here to hook it up so I called and was told that there was a charge for a technician to install it. I have a mental Diabilityb which makes it difficult for me to perform tasks such as this and I explained to the customer service representative this is why we had scheduled for someone to do it ( they had never even sent the router or equipment the technician was supposed to bring them ). She would not even listen and did not even try to understand she would not let me speak to a supervisor but transferred me to technical support ( to trouble shoot the equipment I did not have )Technical support told me the same but did transfer me to a superviser who did say he could have a technician come out at no charge however he would not honor the original day and time ( which was that day, the day I had taken off work ) I could not take the day he proposed off so I asked to cancel it took over an hour ( to be exact 1 hour and 8 mintutes )for me to be transferred to someone that could do that. I felt like Verizon was trying to take advantage of me and they treated me like I was stupid, I may have a disability but that does not make me stupid I do remember promises made to me and expect them to be kept just as they would be kept to someone without a disability. They seemed to think that since I had a disability I would for some reason pay them for services which I was unable to get. I DO NOT TRUST VERIZON AND WOULD NOT RECOMEND THEM TO ANY ONE!

20hours spent on the phone for issues. Repair techs came to the house 4 times. Verizon will not give out a direct phone number to by pass first line tech support that cannot speak English. 155 times disconnected in less than a month and more when I was not here or asleep. No resolution for 4 months except that we are working on you problem and that you are not the only one experiencing the issue. The system worked for a year without any changes on our end now it was a constant battle to get through to someone that would only say we are going to put in a trouble ticket. I was called today saying they have resolved the issue and if I had further problems to call the first line again. I was dropped 8 times after they left that message and cannot contact the ones that sent the message. Put in an order for Charter Internet today supposedly 10 times faster than Verizon but if I am at least connected is 100 times faster than Verizon.

My internet keeps disconnecting like every five minutes and even while I was writing this the it kept connecting and disconnecting. At first it didn't do this, I don't know what changed.

Unbelievably bad service. Double billing. Hours and hours and hours on the phone; every contact means starting over; no sense of an actual updated customer database. Apparent resolution of problem immediately followed by recurrence of same problem again. Horrific.

Terrible customer service. No one knew what they are talking and there was 0 cordination among different departments. the representatives kept on contradicting each other. Couldn't put the service in place even after 5 days of ordering. cancelled it even before first use.

We signed up for verizon phone and DSL. worked great for 6 months. then suddenly the internet would stop working if we had a phone call coming in. so we had a to turn the modem off and on every time. called verizon several times. they changed the filters, changed settings but nothing worked. then verizon asked us to pay for repairs if they send somebody. customer service was very insensitive and blunt. one of them seemed to have no intention to help. Finally we switched when verizon wouldnt even call back when we had to leave a message on the customer service VM.

Verizon's jet Pack wireless Internet service is fast and reliable. Switch from the horrible service and high cost of Wildblue. So happy now!!!

Three years ago I had debit card information stolen while I was out of town on a business trip. This information was used to open 15 fraudulent Verizon Internet accounts all to a Tennessee address. Verizon did not, and does not offer internet service anywhere in the state of Tennessee. I immediately noticed a series of $1 Verizon verification charges when I checked my back account online, which I do every day to verify charges. I immediately called Verizon to inform them of fraudulent activity, but was told they could do nothing about it without account numbers - the billing account was apparently useless to them. At the time I was living in an apartment, planning to buy a house, and had my parents address as home of record. Three months later, a stack of overdue account notices to the tune of about $1500 started showing up at their house. And so began many many phone calls to Verizon to clear this up, and speaking to dozens and dozens of Verizon drones, constantly being transferred from one hapless person to the next. Eventually they stopped calling. Today I learn that they have been harassing my 78 year old father who has a heart condition. I now have a stack of letters about these fraudulent accounts addressed to him, and he has spoken to dozens and dozens of Verizon minions over the course of many many phone calls. The difference is that somehow they got HIS SSN and have charged the accounts to him. They are constantly harassing him. The problem with speaking to "Customer Service Reps" is that none of them can pull up accounts in Tennessee because Verizon does not offer internet in Tennessee. It would be intuitively obvious to most casual observer that 15 accounts created in one day with account numbers in consecutive numerical order in many cases in a state that service is not offered that something is going on. Not so with Verizon. They would rather harass a 78 year old man then deal with the problem. Would you really want to do business with an organization like that?

Since Oct 2008, I've had nothing but trouble with Verizon DSL & landline Phone. Have had 2 problems with the phone line, both times they said it was my devices, wires. It wasn't! Now, after 7 days w/o a phone, they say the "repair is complete." It isn't ! . . . . As to the DSL Internet, for over 2 years, on the first of every month & for days afterward, we couldn't send out emails - even to Verizon customers! Out of 41 months with Verizon, I've had to call 15 times on billing problems (overcharging - ignoring their "bundle" fees, or misinforming me about the terms), & 31 + times for various internet problems. - & - I only started noting down my calls after the first year! (again, the problem is Always mine, my Mac, my wires, modem, etc. - but Never theirs! Yet - they - kept fixing the problems, after at least 2 - 5 hours working with me.) I am Now without a phone, & looking on line, for one that's reliable, without heafty costs, & good service. WHERE to go? don't know yet.

I BOUGHT ONE OF THERE NOTEBOOKS BACK IN OCTOBER OF 2009. THE INTERNET SERVICE HAS BEEN HORRIBLE, I COULD WALK TO THE LIBRARY CHECK IN, SIGN ON AND THEN COME HOME AND I STILL WOULD NOT BE ON THE INTERNET. DURING THIS TIME CUSTOMER SERVICE HAS MADE ONE EXCUSE AFTER THE OTHER AS TO WHY IT IS SO SLOW. IVE HAD TO PAY 40.00 A MONTH FOR THE PAST TWO YEARS. FOR THIS TYPE OF SERVICE. I'M MAKING MY LAST PAYMENT THIS MONTH AND I CAN'T WAIT IT IT'S OVER!!!! I WOULD NOT RECOMMEND VERISON TO ANYONE!!

My experience with Verizon has been the worst of my entire life. It has taken them 3 months to rectify several problems, all created by them. It was only resolved when I filed a report with the Better Business Bureau and FCC. Their customer service is atrocious. They are completely unresponsive to requests for help. I wrote them emails, called countless times, engaged in online chats and wrote letters to their business office, none of which produced any satisfactory resolution. They billed my bank account when I asked them not to, sent me bills for $30 more than the monthly amount quoted, charged me for 2 home service calls they said they wouldn't charge for, and downgraded my internet speed after I signed my initial contract. I will never again use Verizon for any reason whatsoever.

When I first set up my Verizon DSL, they said they would ship me the modem (which they did) and that my service ready date would be 6/12/2011. That date came around and it didnt work so i tried troubleshooting with the included disc and calling, but after over an hour of efforts, they told me the service-ready date would not be for another week. I waited another week, at which point it still did not work. I then talked to three different Tech Support Reps on the same night in a series of call transfers, re- explaining and trying various things to fix it. None worked so they said they would have to send someone out to check the hard-wire connections to the house. I was rudely setup with an appointment by the person I was transferred to this and I made sure I would not have to be present since it was during work hours. They assured me the work could be done without me. Two days later, about 12 hours before they were scheduled to show up the next morning I received a reminder phone call verifying that I WOULD be at the house when the service tech came by. I explained I had already verified clearly that I would not have to be there, especially since the Network Interface device was on the first floor on the side of the house with clear access at 4' above the ground. I had to argue with this Rep that I had been with Customer and technical support for weeks over the course of at least 10 separate phone calls and that this was really inconvnient. They finally agreed and set it up without me being there. Over the course of the time I had DSL, there were numerous outages, some on a daily basis. Very frustrating and Verizon was never interested in adjusting my bill until I threatened to change service or kept them on the line arguing for a long period of time. Never again would I get Verizon DSL, internet, or cable

took ordering 4 times because there was some magic "problem" with my order....over and over....after going through speaking to no less than a dozen people over 4 days and 6 hours on the phone, order is placed. order arrives, speed is HALF the promised amount, price is 50% MORE than promised, free modem promo NOT APPLIED. I call billing to get it all straightened out, rep tells me i'm wrong, the price i have is the only price available...psst verizon, tell your reps to look at your website where the price is LOWER!!!!! I ask to speak to a supervisor...VINDICTIVE rep gets angry that I ask for supervisor, places me on hold for 30+ minutes...supervisor comes on the line and tells me the previous rep CANCELED MY SERVICE and there's nothing she can do, I will need to RE ORDER and wait for service to be turned on like a brand new customer....AFTER i ship the equipment back.....WTF Verizon....you've lost a customer for life, i will never buy anything from your company again.

I?ve had and been battling with Verison DSL customer service for almost a year. The whole time that we?ve had this service, we have been charged for 2 accounts. Every month, when the billing is directly withdrawn from our checking account, we call customer service and it?s the same song-and-dance. The customer service sucks. When we first started our service, we had nothing but problems with connections. They finally got it taken care of but the billing is a total scam. In the remote area of South east Texas we live in, Verison is the only option. Believe me, we have explored others. But, my wife is in school online and we need a connection so we have to endure the thievery. Everyone I have talked to in this area that has had Verison has had the same problem with the billing dept. If you have ANY other options for internet service in your area, take them, even though they may be more expensive. It will be cheaper in the long run. No agency, such as the BBB, will help. I?m sure Verison has covered themselves there.

Internet connection gets dropped now and then and sometimes konks out for a half hour or longer. Internet setup on Linux was difficult with no tech support provided for that; it required a lot of time-consuming online research. For DSL, I had to switch over my phone lines to Verizon. V assured me that they would notify my original phone carriers that I was switching out but messed it up and I was double billed for several months; they have refused to take responsibility for it. They send lots of unwanted marketing emails, which I hesitate to throw into my spam box because of possible important notices. Also frequent unwanted calls from them saying that they are checking up on things, though I haven't been able to tell what they're actually checking or why. They ask me questions verifying details of my account, but aren't able to address questions and issues, except to redirect me to another long chain of calls. Generally the customer service and tech support is rude, impatient and unknowledgeable. Waits to get through can be long, and then there's the run-around with everyone claiming it's not their department. Maybe every third or fourth of the time when I'm on the phone with one of them, the line mysteriously gets dropped, a much higher drop rate than usual.

At first customer services was great and the service was ok. Some problems with the old phone line in my neighborhood every couple of months. Now when we call for them to fix the problems when the line is cutting out all they want to do is come in my home and cut my phone lines. The phone lines in my house are new and nothing is wrong with them. Nothing was wrong with the modems either. The technicians are so horrible I had to tell one I was going to call the police if he did not leave. The inside lines he cut still have not been fixed. Customer services calls are now horrible. Finally got refunds for the overcharges and then they still charged me for the DSL for a phone line I had disconnected last month. When I called customer service to have it taken off they turned off my main lines DSL and will not restore it for 3 days (so they say, they'll call me). So now I have a bill for one non working phone line and 2 non working DSL connects. FCC here I come. What do these business think they are getting with such terrible service, just a power trip?

I wish I would have found this site sooner bacause it's Sat. and Mon the tech is coming to install this satellite they sent but after reading this not one good comment I'm gonna cancel before I get myself tied up in that headache the guy on the phone was telling me that when downloading it may not work right but it would be quality internet I am so glad I found this cause I'm for sure gonna cancel and tell them why thanks for the truth and saving me from a bad experience.

Has become extremely unreliable over the last several months; customer service called several times. Each time walked through same steps until the tech said they'd send someone to "look at" the lines. No evidence of such. Even though I reboot, reset, change outlets, recheck filters, and arrange the modem according to the principles of feng shi, I still get the same random, intermittent service. I bought a new modem several years ago and that seemed to correct the problem for a while, but buying a modem every couple of years negates the price advantage over cable.

This has run slower than dial-up for more than a month. Tech service is a joke. They said it was my computer. My husband's wireless is hooked up to my system...and it is three days old! They told him it was his computer, too. They had us turn it off for 15 minutes and then back on. It ran faster for almost three hours! Then back to same old stuff. I am ordering Comcast tomorrow.

Way to go FiOS.

Giving up Comcast for Verizon DSL was the smartest move I ever did.

I use Verizon only because it's the only ISP in town. Worst feature is customer service, which some of the Verizon techs themselves acknowledged, calling it a "bad system". It took about a month to start service after ordering because they sent the wrong modem. When we received the correct modem, things were ok until we returned the original modem. At that point the service was inexplicably cancelled. Going through the automated phone system to find out why, the final message I received was "We are unable to help you with this matter. Either choose the main menu, or hang up." With much persistence I finally contacted a tech who said that we had asked to cancel the service. I told him no, we did not, so could he please reinstate the service? He replied that it would take another 5 working days to complete the cancellation process, then we could request a new setup from the sales department. We spent hours on the phone trying to track down someone knowledgeable. In the end, someone finally said that returning the original modem evidently "triggered" the cancellation process, and once begun, nothing could be done to stop it. In addition, it would take another 2-3 weeks following the cancellation before we could request new service. I pointed out that this was all do to a Verizon screw-up, but it made no difference. The best they could do was to provide us free dial-up service in the meantime. So after a month of dialup, we finally had dsl reinstated; however, we could not get an internet connection. A couple of techs tried to help, but no luck. Then they sent us another modem, still no luck. Eventually it was discovered that the problem was with the Verizon system itself, and it was repaired. However, we soon got a nasty letter reminding us that if we did not return the extra modem soon, they would charge us for it.

Had Verizon DSL for several years- no problems with setup or operation UNTIL Verizon started pushing FIOS service in my area. Then my connection 'mysteriously' started going to sh*t. I would suddenly get a loud buzzing on the phone line, and DSL service was either very marginal or completely out. Verizon service can only be described as surly and accusatory. 'Our test shows the line is OK- it MUST be a problem in your house- It's gonna cost you your first-born son if we have to come out there!' Eventually they would come and the problem would disappear for a while, then come right back more and more often. Eventually I dumped them and switched to Optimum cable- so far completely reliable, but I won't pay their full price after the 6-month discount, so I may still have to try something else.

Experience monthly Internet outages. Have to deal with low level tech's taking over an hour to determine that the problem is their network. I seem to be their network failure detector, and even when there is a failure they will not admit it. Extremely poor reliability.

The DSL connection and related technical equipment is very good. The Ordering system and especially technical support in our area is very, very bad. The hold time is not too bad but the tech knowledge is very poor and scripted like a robot. Go to a supervisor right from the get go if you actually want answers. And NEVER use the e-mail Help system it is useless.

I ordered this service easily just giving one phone call. It was ready about 2 weeks later. I found that a bit slow. I was previously living in Europe where my DSL connection was installed in less than 1 week. But that was still OK. Then in order to be able to set up my connection, I have had to use a special software they sent me. I really hate that, as I like to keep my computer clean and not installing useless software like this on it, but I could not find a way to set up my connection without it as it was necessary to create my account... so I used it, then I tried to uninstall it when the connection was set up... but it was just impossible so I had to format my computer to remove it. After doing that I could set up my connection by myself and it has been working just well for a few month. The connection speed was just fine, exactly the 3.0 Mbps down and about 700 kbps up they say it is. The price is not very high compared to other service in the US (about $60 a month for phone service local+long distance + DSL) but seems to be a joke compared to what I had in Europe (25 Mbps DSL + unlimited phone call all over the world + most of the cable channels through my phone line for about $50-60 a month). After a few month my connection stopped working. I called the technical support. They made me do all the basic tests I had already done myself, since it did not help they made me do that again, then they made a wrong diagnostic of the problem, then they said they would have a technician come at my home to solve the problem... I waited but he never came. They apologized and said they would send one a few days after that. He came and was able to repair my connection after a few hours. The whole thing took about 12 days during which I had no connection at all. But well, they still made me pay for the full month. 2 month later... that's now. My connection speed for downloading has dropped from 3 Mbps to 300 kbps a few days ago. My upload speed is still fine... well I called the technical support and am still waiting... and hoping they will not need 2 weeks to repair that too. I guess I will have switch to another provider before that anyway.

Since I signed up for this crappy service, I?ve got more frustrated then ever. Silly me, I also signed up for ?Voice Wing? (local and long distance phone service, works through DSL line) offered also by Verizon. My internet is working 2-3 days and than it goes off, and at the same time my home phone is off also, then comes back again for a couple of days. I called their tech support with my cell phone, many, many times. It gets fixed or I had to take a day off and wait for their technician to come and look at the set up. All seems to be fine, except nothing helped and I am still dealing with the same crappy service. DO NOT SIGN WITH VERIZON.

I'd recommend it for its reliability. So far speed constant and even though I have 1.5 download and 386 upload don't know why it feels faster than the 10MB download speed from RCN cable company which I had for many years but speed was not reliable and went down too much at any time during the day.

I've had Verizon for over a year and I have been very happy with the service. I have been in touch with customer service only twice in this time (to set up a router) and they were very helpful. The reliability has been good only going down once or twice in this time.

Had this service for more than 1 year and only problem I have had is that I needed to power cycle my modem, probably 3 times in total, when had problems connecting to internet.