Time Warner Broadband Internet Service Provider Reviews
Consumer Time Warner Reviews at WhichVoIP.com

Reviewers Comments:

Ordering was ok and straight forward. Sounded great - tech would be out and set me up - get access to the internet, set up my free email accounts and security as well as set up the free wireless router. Day of install - tech was late, dressed in jeans, had a pickup truck and was totally unprofessional. He did not have the wireless router, (or he kept it personally) did not know how to set up email, did not know how to install the anti-virus, he made me sign something on his cell phone but I had no copy, he said all the paperwork and the paper I signed would be sent to me from Time Warner - it's been 3 weeks now - still no paperwork, still no email, once he left, I could not get on the internet. required calls to them - unable to help - called a friend out of town that helped me get in. The entire experience has been extremely frustrating! Now they tell me I have to pay a monthly fee for wireless (although the original promotion said I would get a 'free' wireless router. Email - I was out of town when I called them and they said I need the MAC address of our modem before they can set up my email. I have never been treated so poorly and unprofessionally. Deffinitely not recommended. I am very patient and have tried to work through the issues, and be as forgiving and gracious ... but this is close to a ridiculous circus.