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Time Warner Internet Reviews and Ratings

The below provides a quick overview of the user submitted reviews for Time Warner Internet service.

Service Provider Average User Rating Total Reviews Users Who Recommend
Time Warner (2.3) 26 Reviews 12%

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Time Warner Cable Internet Service Review by WhichVoIP.com

Time Warner Cable (TWC) is an Internet Service Provider (ISP) covering 29 states of the USA, including California, Texas and New York; the three most populous states in the USA. In total, they provide cable service to 41% of all TV households and many of those households also subscribe to Internet service. Previous to 2012, TWC Internet service was provided under the moniker, 'Road Runner'. In February 2014, the company announced plans to merge with Comcast, a merger that would create the largest cable ISP in the country.

The Good

Time Warner Cable offers a wide range of pricing tiers, with value plans and high-end plans. Their Ultimate plan breaks the century mark for megabits per second at a lower cost than many other ISP providers.

Subscribers to the mid-tier service and above are provided free access to a large network of TWC Wi-Fi hotspots (250,000+ locations). Other subscribers can pay for an access pass if they would like to use the network while on the go.

Support is available through online chat or by calling a regional helpline. Limited FAQ's, resources and tutorials are available on the national website. Support for self-installs and billing is available by visiting a TWC Store location.

Customers who bundle Internet service with television service can stream shows through Internet connected devices.

Online security software and email hosting are standard features included with subscription (no extra fees).

The plans include unlimited Internet usage unlike many other ISPs which impose a monthly usage limit, and they claim no overage penalties.

The Bad

The monthly rates do not include the modem/Wi-Fi router. These are available at additional fees or you can buy your own modem. Be sure to browse their approved list of devices though before purchasing your own equipment.

If you terminate your service while under a price lock guarantee period then fees may apply.

Overall download and upload speeds are slower than other national and regional cable ISP providers.

Common complaints in user reviews include inconsistent service quality, poor customer support and delays in technician service.

The Bottom Line

General Info:

  • Each plan comes with Internet security software (McAfee) and parental controls.
  • Plans can be bundled with either television and/or VoIP phone service.
  • Prices and package options vary between regions.
  • Plans may be available with or without a contract.
  • Access to TWC Wi-Fi hotspots is included with plans at the Standard tier and above, and are available at over 250,000 locations nationwide, with most concentrated around major cities. TWC Wi-Fi hotspots can be located by use of a supporting app available for users of Android and iOS mobile devices.
  • Promotional rates are typically $5 less than standard monthly rates for the first 12 months of service.
Available Plans:

  • Every Day Low Price: Up to 2Mbps download, up to 1Mbps upload, and 5 email accounts (100MB of email storage included) for $14.99 per month for the first 12 months.
  • Basic: Up to 3Mbps download, up to 1Mbps upload, and 5 email accounts (100MB email storage included) for $29.99 per month for first 12 months.
  • Standard: Up to 15Mbps download, up to 1Mbps upload, 10 email accounts (2GB email storage included), plus access to TWC Wi-Fi hotspots for $34.99 per month for first 12 months.
  • Turbo: Up to 20Mbps download, up to 2Mbps upload, 25 email accounts (5GB email storage included), plus access to TWC Wi-Fi hotspots for $44.99 per month for first 12 months.
  • Extreme: Up to 30Mbps download, up to 5Mbps upload, 25 email accounts (10GB email storage included), access to TWC Wi-Fi hotspots, plus no additional charge for Wi-Fi modem for $54.99 per month for first 12 months.
  • Ultimate: Up to 100Mbps download, up to 5Mbps upload, 30 email accounts (10GB email storage included), access to TWC Wi-Fi hotspots, plus no additional charge for Wi-Fi modem for $64.99 per month for first 12 months.
Equipment Fees:

  • Modem only (No Wi-Fi): $5.99/mo rental fee and is available for all plans.
  • Modem + Wi-Fi Router: $5.99/mo to Extreme or Ultimate plan users (same price as modem only option) or $11.94/mo for all other plans.

Overall Thoughts

Time Warner is the second largest ISP in the country. In some areas, they are the only cable ISP available. Service and support quality is mixed and many complaints note poor customer support and billing issues. Having to lease a modem or Wi-Fi modem from TWC increases the overall monthly cost.

TWC's main selling points as an ISP are its variety of service tiers at competitive prices. The cheapest offered service level, the Every Day Low Price plan, is cheaper than many other providers' basic plan, and the 100Mbps Ultimate plan is considerably cheaper than other 100+Mbps services. Bundling with other TWC services can further reduce costs. However, cheaper rates seem to come at the cost of lower speeds and less features than most other cable ISP's. Those looking for high speed Internet service would be wise to explore their options fully before committing to Time Warner Cable.

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Author: Mike Bragg

Time Warner Summary

Total Number 26 0
Recommended: YES 3 2
Recommended: NO 23 8
Average Rating 2.3 12
VIEW OTHER PROVIDERS 4