The below provides a quick overview of the user submitted reviews for Time Warner Internet service.
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Time Warner Cable (TWC) is an Internet Service Provider (ISP) covering 29 states of the USA, including California, Texas and New York; the three most populous states in the USA. In total, they provide cable service to 41% of all TV households and many of those households also subscribe to Internet service. Previous to 2012, TWC Internet service was provided under the moniker, 'Road Runner'. In February 2014, the company announced plans to merge with Comcast, a merger that would create the largest cable ISP in the country.
The GoodTime Warner Cable offers a wide range of pricing tiers, with value plans and high-end plans. Their Ultimate plan breaks the century mark for megabits per second at a lower cost than many other ISP providers.
Subscribers to the mid-tier service and above are provided free access to a large network of TWC Wi-Fi hotspots (250,000+ locations). Other subscribers can pay for an access pass if they would like to use the network while on the go.
Support is available through online chat or by calling a regional helpline. Limited FAQ's, resources and tutorials are available on the national website. Support for self-installs and billing is available by visiting a TWC Store location.
Customers who bundle Internet service with television service can stream shows through Internet connected devices.
Online security software and email hosting are standard features included with subscription (no extra fees).
The plans include unlimited Internet usage unlike many other ISPs which impose a monthly usage limit, and they claim no overage penalties.
The BadThe monthly rates do not include the modem/Wi-Fi router. These are available at additional fees or you can buy your own modem. Be sure to browse their approved list of devices though before purchasing your own equipment.
If you terminate your service while under a price lock guarantee period then fees may apply.
Overall download and upload speeds are slower than other national and regional cable ISP providers.
Common complaints in user reviews include inconsistent service quality, poor customer support and delays in technician service.
The Bottom LineGeneral Info:
Overall ThoughtsTime Warner is the second largest ISP in the country. In some areas, they are the only cable ISP available. Service and support quality is mixed and many complaints note poor customer support and billing issues. Having to lease a modem or Wi-Fi modem from TWC increases the overall monthly cost.
TWC's main selling points as an ISP are its variety of service tiers at competitive prices. The cheapest offered service level, the Every Day Low Price plan, is cheaper than many other providers' basic plan, and the 100Mbps Ultimate plan is considerably cheaper than other 100+Mbps services. Bundling with other TWC services can further reduce costs. However, cheaper rates seem to come at the cost of lower speeds and less features than most other cable ISP's. Those looking for high speed Internet service would be wise to explore their options fully before committing to Time Warner Cable.
Author: Mike Bragg
Over 80% of people that have submitted reviews of Time Warner Internet did not recommend the service. If you agree with this trend or have a more favorable opinion, please let us know by adding your own review of the service.
....have had issues with the Internet speeds....
...less than helpful customer support.....
Time Warner reviews are listed in chronological order.
#26 : JUN 27th, 2014 : Jim (KY)
I had Time Warner for a year and a half then decided to drop cable tv and phone with them. I called and told them what we were doing and dropped my 3 cable boxes in at the local office, which doesn't have a phone. I did this before the start of the new billing cycle and they said they would disconnect it in a couple days. Three weeks later we saw that they had billed us for all three services and even after an hour on the phone with them all they want to do is pro rate the charge which means paying for all 3 items even though they said they would disconnect it. So I haven't got the final bill yet but I'm betting they won't make a change and drop the charge for the phone and cable TV which means about 100 dollars in unauthorized charges. It's this kind of tactic that gives them such a bad reputation. I did my part and acted in good faith and just because they didn't do their job they want to continue billing me for something I'm not using. I refuse to be a victim here and will take it up with everybody at TW until I get satisfaction on the matter. The nerve of these people. How unethical can they get?
#25 : DEC 28th, 2013 : Ben (TX)
Time Warner cable internet service sucks. I am moving just so I can get anything else.
#24 : OCT 19th, 2013 : Sylvia (SC)
I have been a customer over 2 years now and service is terrible! I've had nothing but problems and they even blamed MY phone and MY tv for some problems...they broke my other tv and said it was already loose...then bill keeps getting higher and higher...they kept charging for info calls we did not make so I had to block it so they couldn't anymore! Nothing but problems and I would not ever get this service provider again!
#23 : SEP 3rd, 2013 : Willie (CA)
VOIP and internet are unreliable; we always has issues on the VOIP and internet every month. Will not recommend to anyone!
#22 : MAY 14th, 2013 : Paul (CA)
time warner cable showed up on time assessed the problems fixed the problem was nolagable in what he was doing and thoughtful enough to explain to someone that knows nothing about cable.. Thank you Darren Tech #5181.. you are an asset to TWC hope they recognize it
#21 : JAN 30th, 2013 : Edwin (NC)
Hours on the phone,three no call-no shows, at least four different explanations for their incompetence.
#20 : DEC 29th, 2012 : Scott (TX)
I live in El Paso, and got this service in June. I have the 20MB Internet and Cable TV package. Twice in the last month I have had issues with the internet speeds. In the mornings and evenings I am getting less than 1 MB speeds. When the technician came out he said the colder weather was causing the issues on my street. He said they are working on it and it should improve. Days later it did improve. But 2-3 weeks later I am experiencing the same problems. The internet speed this morning and last night was around .60MBs. The difference this time is the Cable TV is also having issues. The last 3 days some channels are lagging and freezing up. But because I don't watch a lot of TV I did not know that this problem existed over a week ago. One of my recordings from 7 days ago is lagging so bad it is not even watchable. I called Friday to report my problems, but even though I have no decent internet connection or Cable TV, the still can't come out until Monday.
#19 : SEP 12th, 2012 : JustsayNO (TX)
Been a customer since PREVIOUS to the Comcast days. Constant outages, condescending tech help, 9 days before an actual human comes out? Just don't do it. Sending smoke signals would be more reliable than Time Warner Cable. AND, IF they ever do admit to an "outtage" and give you a few bucks off, you're next bill goes up by a couple bucks per month. Amazing!
#18 : SEP 7th, 2012 : Richard (KY)
Since Timewarner took over the newwave area in kentucky i have had nothing but trouble and less than helpful customer support. I have been waiting 6 weeks now for a repair person to show up that knows more than yeah I don't know how fix that for an area of close to 70 thousand people they have one line maintnance man and they keep moving him out of the area. If i had a second option, i would have dropped this service 5 weeks ago. as far as the review policy goes i don't think they have valued customers. i have also put this on the bbb website.
#17 : AUG 19th, 2012 : Diann (KY)
We have time warner bundle and very dissatisfied. Our service for either the phone, tv or internet is constantly down or our dvr is malfunctioning. Our dvr box has been replaced twice with multiple service visits. Our phone has made multiple random calls on its own to people we do not know; this problem was reported several times before the issue was eliminated. Also, our tv service is lost multiple times a month. We do not recommend Time Warner to anyone. We are looking for other service:(
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