The below provides a quick overview of the user submitted reviews for HughesNet.
|Service Provider||Number of Reviews||Average Rating||Recommended|
HughesNet provide a Satellite Internet Service covering the whole of the USA. As it does not matter where you live in the USA, for example rural areas, Satellite service helps connect people that have no alternatives like DSL or Cable available. HughesNet have been developing Satellite technology for over 40 years now and the satellites providing Internet service are in geosynchronous orbit (meaning they rotate at the same speed of the earth so appear in the same spot). There is a fraction of delay associated with this type of service but for data purposes (internet surfing) this latency (as its known) is not a big issue.
Satellite Internet plans tend to be based on the amount of data transfer (how much information you download per month) as well as speed (Mbps). Plans can range between around $50 per month to $100 per month (after any introductary offers). Plans need to be selected carefully based on what type of usage you expect (simple web browsing up to streaming video) due to the data transfer limits per month. Also note that all plans require a 24-month commitment and some may require installation fee's, depending on current promotions.
With over 35 reviews submittted by users of the Hughesnet Satellite Internet service since 2007 there is a good selection and sample size to help potential customers. Overall, the average user rating is "Poor" with a lower than 10% recommended score. Many reviews cite high termination fee's, slow or throttled speeds, and customer service as the main issues. Have your say and write a review today!
...I have no complaints about the productivity and connection of Hughesnet. My beef is with the customer service and billing....
...This service is the worst internet service I have ever used....
HughesNet reviews are listed in chronological order.
#39 : NOV 4th, 2013 : Jim (TN)
I've read all the comments listed here and back in the time frame of these comments, yes hughesnet was not a good service. I've been a Hughes customer since 2005. First modem was HN7000S. Had one failure of the modem and they replaced it since I bought the entire system. Other than the ups & downs of satellite communications, I got was I paid for. My monthly cost was $69.99. I recently (as of April) upgraded to the new Gen4 system. This I rented even though the cost was only $150 to upgrade, I opted to lease. My cost now including the speed which is the Pro and lease rate is $91.77. The new Gen4 satellite is fast. Now something everyone may not know, Hughes was bought by Dish. Dishnet is really Hughesnet under another name. Excede put up a new satellite and Hughes went to the same manufacture and had an exact satellite built for them and named it Gen4. They are now offering VOIP also. I haven't tried it yet, still reading up on this. If I go to the Hughes offering I'll update the review. What most people don't understand is that the signal needs to go 22,000 miles up and then down again to the ops center, with a return back to your pc the same way. That takes time, you can't beat the laws of physics. The only thing I can say is if you want faster, move closer to town where DSL and Cable is offered. Now there tech support leaves a whole lot to deal with. Yes there just a bunch of script readers. Having been in the communications end for 30 plus years, I just tell them to close the book and listen to what I say and then connect me with level 3 support. Sometimes you will get a person who knows his/her stuff but rarely. IMHO all call centers should be brought back to the USA. Enough said.
#38 : FEB 24th, 2013 : Connie (IL)
We had to move and hughesnet couldnot provide service at our new address so charged us for a early turmanation fee of over $300. WE DID NOT TERMANATE THEY DID BECAUSE THEY COULD NOT GET SIGNAL. UNFAIR
#37 : NOV 16th, 2012 : Melissa (MS)
I have no complaints about the productivity and connection of Hughesnet. My beef is with the customer service and billing. Problems started before we even got hooked up. The contractor who was supposed to hook us up, changed our appt. day. They said they called us and left a message, but that was a lie. So re-scheduled, another day off work. Got it hooked up, no problems. Tried to set up the online account so we could get email, we are in month two, and that STILL does not work. Hughesnet keeps saying its a problem on their end with the set up, and they will call us back...they never do. This week my bill was due again. I finally figured out how to go to the site to do that, but then I discovered that instead of $65 a month as I was TOLD when I signed up, my bill is now $77. Everytime I call, and press 1 for "billing" i get a recording that says "experiencing high calling volume please call back later"....for two days I get this recording. finally, i just started hitting the zero until it finally connected me to a live body, they shoot me to billing. you guessed it, i got the recording. I called back, hitting the zero till i get a live person, they shoot me to billing, I got disconnected. After this happened 3 times I gave up for the day. Today, I tried again. Started hitting the zero until I got connected to a live person, and asked them why my bill is $12 more than what I was told. I was informed that the $12 is for equipment insurance, because if the equipment breaks down it could cost hundreds of dollars to fix. with the insurance it's $29.00. I said, "so let me get this straight...I'm paying Hughesnet $12 for insurance in case YOUR equipment breaks down, and YOU have to come to my house and work on YOUR equipment that I am renting by the way" and he said "thats pretty much it". *blank stare crickets chirping* So i told him that when i signed up for it, i was never told about that, it was never even eluded to. We are on a tight budget, $12 is 5 days worth of gas in my car. Had I known i would not have signed up. I told him that Hughesnet needs to let customers know that, and disclose all information, anything less is covert and under-handed. he agreed. but yet, i'm still locked in for a year, and really have no choice but to pay the $12 even though its not required. Even though we are very happy with the connection and speed and the overall performance, when my year agreement is up, I'm switching to something else.
#36 : SEP 27th, 2012 : Jim (PA)
This service is the worst internet service I have ever used. I strongly recommend that all new customers consider other services. There is no support with the service if something goes wrong. After one year I still do not have email service. I have contacted hughes net about the problem and they do not care to answer my concerns. If I operated by business in this fashion I would be out of business.
#35 : SEP 20th, 2012 : Kathy (OR)
HughesNet has added so many users to their one satellite that the service has over the term of our 24 month contract become slower and slower and at this point it is very slow and also intermitent. For the last 3 months we have had to phone tech support because we caould not access the web. When contacting customer support you end up on many frustrating calls with the level 1 Indian representatives until eventually they provide a US number for tech support (higher level). Several more phone calls to level 4 with promises to return phone calls and solve problems but no return calls. Now we have come to understand that Hughes has launched a new 2nd satellite and will offer an upgrade for $149. to their customers to transfer service to the new satellite. Unhappy customers like us, who have wasted many hours trying to understand why we cannot consistently access the internet and have been frustrated for months, now can either pay more money for the upgrade (good money after bad???) or wait until people are moved and supposedly our service will get better - we might actually be able to access the web again??
#34 : SEP 20th, 2012 : Ed (TX)
Was quoted $39 over phone. Ended up being $64 on first bill. "VERY" slow. I could eat lunch waiting for my home page to come up. "VERY" slow gaming. I finally gave up on that one. Called tech support,,,,not much help. When I cancelled afetr 25 days, they offered to up my speed to 10mbps at same price. NO!!! I did not bite at that one. Now have Time Warner, GREAT!!!! Wouls "NEVER" recommebd this provider (HughsNet)to anyone. BEWARE!!!!!
#33 : SEP 17th, 2012 : Alexandra (AL)
Unfortunately, we don't have any other ISP options (other than dial-up) available to us other than HughesNet. They're the worst. The Internet connection is unreliable - we loose it every time it rains and sometimes for no reason at all. In the evening it slows down so much it's like a dial-up. It take me 30 minutes to write a couple of ads for Craig's list and upload a couple of pictures. Talking to HughesNet tech support is painful. There are just a bunch of Indians with manuals that will tell you to unplug your modem for a minute. That's pretty much all they ever recommend for any kind of problem. When we get cable I think I'm going to cry.
#32 : SEP 13th, 2012 : Donna (PA)
I was told this would be faster than dsl and literally its as slow as dialup!
#31 : SEP 11th, 2012 : Gail (NY)
When their equipment fails like my modem, they charged me for shipping and handling. I'm renting their equipment and when it faiks I feel they should pay the shipping and handling not me. This is such a terrible internet service. Whenyou order it , you arenot given full details od fair access policy or termination fees until you want to terminate or go over your fair access policy. For the price it should be unlimted internet access and downloads like cheaper monthly internet services.
#30 : SEP 10th, 2012 : Tom (CA)
Do not under any circumstances use HughesNet. Indian support services are terrible. Over an hour on one call and 5 different supervisors. Service was never what we signed for. $250.00 cancellation fee. We will also contact the better business.
#29 : AUG 31st, 2012 : CJ (TX)
The worst, slowest service ever. I even got an upgrade and am paying about $100/month for a piece of crap. I will never recommend HughesNet to anyone - ever. It took 10 minutes to transmit a 15k file, and my work requires me to work with huge files. If you are considering Hughes Net, STOP right now and use anybody but.
#28 : AUG 24th, 2012 : Pepe (VA)
This service SUUUUUCCCCCCKKKKKKKKKSSSSSSSSSS!!!!!!!!!!!!! Don't get it. You mite as well have dial up. Thats all I have to say about this product. Wish I had another choice but, I live in the sticks and this is the only one available. IT SUCKS!!!
#27 : JUL 27th, 2012 : Jerry (OH)
Hughesnet is the biggest joke of a company, first off they have the customer support located in India so I'm sitting at my desk banging my head on the table trying to communicate to them. Also when they tried to install the satellite they drilled three holes in my wall because the cord wasn't long enough for some certain parts so I have 2 holes in my home office. Hughesnet is definitely not reliable, if I have to do some research something I have to wait till 2:00am because that's when the Internet is barely usable, other times of the day it's works almost as bad as dial up. The way I see it Hughesnet is dial up spelled differently. My kid bought an Xbox so he can play online with his friends and he can't connect, I cought him awake at 3:30am because he even knew that's when the Internet was available. The people of Hughesnet tried to be sneaky hiding that darn fair access policy from us users but I found the ip website and the light would be green but the Internet was hardly usable. Today I sit here and I think my satellite may have broke because now the Internet isn't even budging and the light was green, I called customer support and I was able to somehow able to understand him given that I'm Hispanic so I'm used to a foreign accent, all he did was say restart the router, I did but nothing, I called again and it was a different person and he just repeated the same thing. Im disappointed that my only option is Hughesnet.
#26 : JUL 25th, 2012 : Larry (MO)
For those of you in the country that cannot get DSL or another internet service please do yourself a favor. Do not waste your time and money on HughesNet Satelite Internet. The quality of service is horrible, their equipment buyback that was offered when I signed up will not be honored by the company. On a rating of 1 to 5 I would give them a negative 5, they are that bad. I purchased the 1.5M plan at $69/month and for about a year now most of the time my speed was under 100k and the latency was terrible. Their technicians said the euipment and satelite positioning was OK. The system worked well for about the first six months to a year. I stayed with them because I purchased the equipment for over $425 then another $125 to install it because the technican said I did not want the basic installation that was free. I have in writing where they offered to buy back my equipment if I decided to terminate the service, for $200. When I cancelled they told me that offer was no longer valid. On my documents it had no expiration time, just the equipment had to be fuctional and in good condition which is reasonable. This company lacks ethics and cannot be trusted, beware!
#25 : JUL 3rd, 2012 : Melody (AL)
So far, my service with Hughesnet has been very good. The only time my service is disrupted is when it is raining very hard. I live in rural Alabama. Satellite internet access is pretty much the only option because most of the land line phone lines have NOT been changed over to fiber optic which means you may be paying DSL price but not really getting it. What a waste of good money let alone false advertising from CenturyLink for this area. Our town doesn't even offer any cable. I got in on HughesNet when they were running the stimulus package at 39.99 a month. I get 250 allotment and that is fine with my online work. So far, so good.
#24 : MAY 8th, 2012 : Linda (MI)
I am very happy with my Hughesnet service I have high speed service each and evry day with expected outage when we get heavy snow and rain. I have only once maxed my mb allotment, but we don't play alot of online games. I use the download manager when I need to download big files. If you live out in the country this service is the best. I have had dial up and Skyway USA and Hughesnet has been the best so far. I just wish the monthly fees were lower.
#23 : JAN 22nd, 2012 : Chayes704 (VA)
This is the WORST Service I've ever had. The internet service is slower than slow I was unable to load Google or even Facebook on my computer most of the time. I contacted tech support on several occasions and the problem would be fixed for a short period of time only. In a few hours the service would slow to a crawl once again. After numerous calls to tech support I cancelled the service during the trial period. This company went ahead and literally stole $400.00 from me and said it was owed the cancellation fee. I cancelled during the trial period. It's been 3 weeks since I cancelled the service and I still have not received my $400.00 refund. DO NOT EVEN CONSIDER USING THIS COMPANY. The customer service and tech support staff are useless. I ended up tethering my cell phone AT&T to my laptop and found it to be 3-4 times faster than this lame service. DO NOT waste your money or your time with this company or its service.
#22 : NOV 20th, 2011 : Gail Andalora (NY)
As far as i'm concerned, hughesnet has false advertising. They say it's faster than dial up and it isn't. I've had dial up and it was much faster and cheaper than hughesnet. In all this internet service sucks and their fair access policy is bogus. I have direct tv and have no problems getting many channels, so why is this satalite sevice so horific and why do we have to pay too much money monthly for this horrible service. As soon as my contract runs out, I will be switching to verizon internet, much faster and cheaper.
#21 : AUG 22nd, 2011 : Michelle (VA)
Ok where to start . This company outsources 100 percent . Made in some foreign land where dictators are trying to keep control. Now on a more more serious note . I was never told by any of the people thy have working I'd pay 80 dllrs a month for service so poor. Fair rate act yeah right ,try fair rate trap. They trap u into thinking when u live in the boonies you have no other choice. I was told by Comcast I could pay to install a cable on my property which would not cost as much as you think. I did this rather than deal with the worst internet provider known . Please don't support out sourcing .this is what this company is known for. Dnt give in its a scam pure an simple . Call Comcast ask to install a wire on your property or simply move . There horrible an don't deserve to be affiliated with fine companies in the USA. Please pass the word on to others ..this is the only way to stop these people .
#20 : JUL 27th, 2011 : Chris (CA)
The first modem failed in one week. The speed is very poor at 300 Kilobytes per second, a wired DSL connection gives 10 MEGAbytes per second, thirty times faster. I cannot use a VOIP phone on the service because the uplink speed is far too slow and the voice becomes very choppy. The internet connection is bearable but not good. I don't recommend this service.
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