EarthLink Internet Reviews and Ratings

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EarthLink (2.4)
11 Reviews
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EarthLink Review by WhichVoIP.com

EarthLink, founded in 1994, is a household name when it comes to Internet service. They service both the residential and business markets nationwide. This review is focused mainly on the residential high speed Internet services they provide.

The Good

Internet offerings include dial up Internet, broadband Cable Internet, high-speed DSL, freestanding DSL (does not require phone service subscription), Satellite Internet and Wireless Internet on-the-go (4G, with coverage spanning 29 states currently) so there is something for everyone.

Their website makes it easy to find out which of their offerings are available at your location by simply entering your phone number and address. The results will be presented to you, allowing you to learn more about each option or to select one.

If you have a traditional telephone line or have Cable coming into your home there is a good chance that a service will be available to you. That is because EarthLink utilize infrastructure of existing Cable and Telephone providers rather than purely their own network. Even your bill may come from your local provider as a line item, making one less bill to receive and pay.

Cable download speeds of up to 15Mbps are available currently (depending on what Cable operator services your region). As with other providers, going with a Cable solution typically requires professional installation by your local Cable provider.

DSL services are available with download speeds of up to 6Mbps. The actual speeds available will depend on your location. Self-installation is available with this option. DSL services typically require you to subscribe to the local phone service also. They have a "freestanding DSL" option which does NOT require a home phone line subscription. This is only available at locations where Verizon provides local phone service.

Satellite Internet service is through HughesNet. Download speeds of up to 15Mbps are available, plus data allowances of up to 20GB per month. This option is worth considering mainly if you are unable to get Cable or DSL services at your location. A clear view of the southern sky is required to get this service.

Cable and DSL Internet plans come with 20 hours of free dial-up service to use when on the go. Dial-up service has many toll free numbers that you can dial for service.

EarthLink Protection Control Center is included with your service and provides online security against viruses, spyware, hackers etc.

A Home Networking option is available where they will help design your home network for you and provide 24/7 support. This service is provided for a fee and equipment charges may apply.

Customer support is available 24 hours a day, 7 days a week via a toll free phone number. You can also contact them via live chat or email. A solid self help knowledgebase is available through their website, with tutorials, troubleshooting guides, set up guides and more.

The Bad

As EarthLink are not a Cable TV or telephone provider they provide their services over existing provider infrastructures in many cases. This potentially means you could be paying higher fees.

If you are using their DSL service then you need to let them know if you decide to change your local phone company or change your phone number.

Term commitment for DSL service is 12 months with special offer deals.

Early termination can incur a fee of up to $90. Cancellation must be made by phone, US mail, or fax. You must contact both the local service provider AND EarthLink when you cancel services.

Cable service has a monthly data usage limit of 250GB. Exceeding this limit consistently can lead to termination of services if proposed actions are not taken.

If you exceed the 20 hours of monthly dial-up service allocated then additional usage will be charged at $1 per hour.

The Bottom Line

  • Cable: Plans available depend on who your local Cable operator is. For Comcast serviceable areas there is a 6Mbps download speed service that starts at $29.95 per month for the first 3 months increasing to $45.95 per month afterwards. Users who have Cable serviced by Time Warner/Brighthouse networks have a few options. A 1Mbps service for $29.95/month, a 6-10Mbps service that is $29.95/month for the first 6 months and then $41.95/month afterwards, and a 10-15Mbps service starting at $39.95/month for the first 6 months increasing to $51.95/month afterwards.
  • DSL (local phone service required): Plans are available with introductory offers as low as $14.95 per month for the first 3 months. Regular monthly rates vary based on the service speed selected. A 1.5Mbps service will cost $29.95-$39.95 per month, a 3Mbps service is $34.95-$44.95 per month, and 5Mbps and higher service will be $39.95-$49.95 per month. Activation and the self installation kit (including modem) are both free. These prices do not include the fee for local phone service.
  • Freestanding DSL (local phone service NOT required): The regular rate for this service is $39.95 per month. Special offers go as low as $14.95 per month for the first 3 months for a 1.5Mbps service.
  • Satellite (Hughesnet): Plans start at $49.99 per month for 5Mbps download speeds, 1Mbps upload speeds and 10GB data allowance per month. Other packages are available with increased speeds and monthly data allowances, with monthly rates increasing up to $129.99 per month for their highest package. Free installation is included.
  • Additional Options: A Home Networking service is available for $7.95 per month (higher if you are not an Internet customer).

Overall Thoughts

EarthLink provide a one stop shop for Internet services nationwide. It is likely that at least one of their offerings will be available to your location. However, as they utilize existing provider infrastructures in many cases it may well be that you can get higher speeds at lower prices from your local provider directly. We would recommend at least doing the comparison before making a decision.

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Author: Mike Bragg


EarthLink Overview

User submitted reviews of the EarthLink Internet service go back as far as 2006 below. Unfortunately though there is a low volume of reviews and also a high percentage of negative reviews with a recommended score of less than 10%. Similar to other larger broadband companies a common theme throughout the review comments are bad experiences with customer service, with majority of reviewers rating CS as only a 1 or 2 star.

Have you used EarthLink internet services recently? If so we would appreciate your feedback for others to read. Just complete our 2 minute review form, accessible from links on this page.

All User Reviews (Page 1 of 2)

Total Number 11 0
Thumbs Up 1 1
Thumbs Down 9 3
Average Rating 2.4 5
More Providers 2

EarthLink reviews are listed in chronological order.

Overall rating (2.4)

#11 : SEP 3rd, 2012 : (TN)

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I used Earthlink only for email. At one time they were a great company, but in the past several years they have gone downhill fast. I called to tell them that my email wasn't working and that I had sent myself an email from my other account and never got it, but I got a customer service rep that tells me "No one sent you an email." That's one of the best reps I've gotten. I've cancelled my service (did it the same day that it was due) but they won't refund me the fee. So, I'm stuck with them for a few more days.

Overall rating (2.4)

#10 : JUL 10th, 2012 : (MO)

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Internet support group is clueless as to their own accounts. Appears that the Customer Service group and the Support group have poor to zero communication. Support shows the Account De-activated and the the Customer service group has it as Active. Customer service has the correct information as to location, Support can't find the thing. Stay away from earthlink at all costs.

Overall rating (2.4)

#9 : APR 30th, 2009 : (TX)

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after six years modem quit, after dozens of calls to service over a period of 5 days and no resolution i hired an IT person to inspect, Modem was bad, I requested they send a new modem they would not do so without paying for a new one plus shipping + signing a new one year contract. Insulting to the intelligence at the very least. Switched to AT&T , Free modem, no shipping charge, no contract $ 10.00 a month less for same service, EarthLink could not understand why i would switch.. no apologies and terribly rude service contacts. Stay away from EarthLink

Overall rating (1.4)

#8 : FEB 12th, 2009 : (IN)

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EarthLink will rip you off! Don't use them. I have been over charged again and again. They slam you and put extra services on your account, and will not credit your account back (even though they can't prove you ordered their crap). EarthLink as an ISP was really bad, the speed, software, and customer service was horrible, inconsistent, and riddled with problems. I switched to At&T and then Comcast when I moved around, but kept my EarthLink e mail address. Last time I contacted EarthLink to have incorrect charges removed, I received a response ?WE (EarthLink) WILL NOT CREDIT ANY ACCOUNT CHARGES OVER 30 DAYS". Look out!

Overall rating (2.6)

#7 : OCT 7th, 2007 : (CA)

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They had been over charging me and didn't want to give me a refund until I asked for a supervisor. Internet down at least once a week. Very hard to understand. I have switched to another internet provider even though still paying EarthLink...can not get out on contract without paying $150.00 early termination fee, even though I have been with them 2 years!!! My contract kept changing because I moved service from my office to my home!! DO NOT USE EARTHLINK.

Overall rating (2.6)

#6 : JUL 18th, 2007 : (FL)

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I was just out 2 full days. Tech support is a joke, you cant understand them and you talk to 10 agents and get 10 different answers. They never admit to having an outage or a problem. Well after 2 days it magically came back on. So I wonder who's issue this was

Overall rating (2.7)

#5 : JUN 17th, 2007 : (MA)

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Daily interruptions, every hour on the hour. Tech support is a joke, once you get in to them. You cannot understand them. most use cue cards. They all deny ever hearing of a problem such as mine , however ,several friends are having the very same problems. Now they just put me on hold until I hang up. I would never recommend them. If your considering them, first check around (friends ,internet) for problems first.

Overall rating (4.4)

#4 : JUN 3rd, 2007 : (IL)

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I got this with Earthlink True Voice. I have a wireless cable modem and the service is really fast and really cheap! I'm only paying a little over $40 a month including tax and everything for both phone and Internet service which is great. I've only had it since the beginning of May but I've never had an interruption in my service. Earthlink's phone customer service is awful but the online people are really good.

Overall rating (1.4)

#3 : APR 3rd, 2007 : (LA)

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The live chat customer service reps are horrible they tell you anything to get you off the net. And when I call customer service and tech support I always get someone that I don't understand. They are a horrible internet provider and I wouldn't recommend anyone to them and you don't get your monies worth.

Overall rating (2.1)

#2 : NOV 11th, 2006 : (OH)

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Numerous times dealing with tech support and customer service and after nine months of paid service am still having intermittent problems. Customer service lies and tries to get out of contracts and tech support is a joke.

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Reviews Summary

Total Number 11 0
Thumbs Up 1 1
Thumbs Down 9 3
Average Rating 2.4 5
More Providers 2

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