EarthLink Broadband Internet Service Provider Reviews
Consumer EarthLink Reviews at WhichVoIP.com

Reviewers Comments:

after six years modem quit, after dozens of calls to service over a period of 5 days and no resolution i hired an IT person to inspect, Modem was bad, I requested they send a new modem they would not do so without paying for a new one plus shipping + signing a new one year contract. Insulting to the intelligence at the very least. Switched to AT&T , Free modem, no shipping charge, no contract $ 10.00 a month less for same service, EarthLink could not understand why i would switch.. no apologies and terribly rude service contacts. Stay away from EarthLink

Reviewers Comments:

EarthLink will rip you off! Don't use them. I have been over charged again and again. They slam you and put extra services on your account, and will not credit your account back (even though they can't prove you ordered their crap). EarthLink as an ISP was really bad, the speed, software, and customer service was horrible, inconsistent, and riddled with problems. I switched to At&T and then Comcast when I moved around, but kept my EarthLink e mail address. Last time I contacted EarthLink to have incorrect charges removed, I received a response ?WE (EarthLink) WILL NOT CREDIT ANY ACCOUNT CHARGES OVER 30 DAYS". Look out!

Reviewers Comments:

They had been over charging me and didn't want to give me a refund until I asked for a supervisor. Internet down at least once a week. Very hard to understand. I have switched to another internet provider even though still paying EarthLink...can not get out on contract without paying $150.00 early termination fee, even though I have been with them 2 years!!! My contract kept changing because I moved service from my office to my home!! DO NOT USE EARTHLINK.

Reviewers Comments:

I was just out 2 full days. Tech support is a joke, you cant understand them and you talk to 10 agents and get 10 different answers. They never admit to having an outage or a problem. Well after 2 days it magically came back on. So I wonder who's issue this was

Reviewers Comments:

Daily interruptions, every hour on the hour. Tech support is a joke, once you get in to them. You cannot understand them. most use cue cards. They all deny ever hearing of a problem such as mine , however ,several friends are having the very same problems. Now they just put me on hold until I hang up. I would never recommend them. If your considering them, first check around (friends ,internet) for problems first.