Comcast Broadband Internet Service Provider Reviews
Consumer Comcast Reviews at WhichVoIP.com

Reviewers Comments:

So far my internet service drops everyday at least 10x, especially at night. We have called Comcast numerous times but they always blame it on the router. The router is brand new. We have called the router tech support to find out why the service is dropped and they tell us that the router is in perfect conditions, upgraded and that if the modem is not giving a good service then we get can not connect to the internet wirelessly. We have even connected our pc's directly to the modem, and when it does connect, it is so extremely slowly, that we give up. Comcast tech support are like robots. They do not go one extra step to help customers; we go through the same steps over and over again and as soon as we hang up, the service drops. I think that Comcast would be a more reliable provider if they would admit that they are having technical difficulties but they do not. I am doing my search to see if i can soon change to another provider that can give us a reliable and efficient service.

Reviewers Comments:

My service began giving me problems in 2008 after 5years of comcast services, comcast was called several times, and to no avial, either the phone, cable or tv would not work half the time, after several service calls, finally as a resort turned it over to the FCC, and guess what, Yep comcast finally decided to contact me and repair the problem. However it has left a bitter taste in my mouth toward the company and if it wasnt for them having monoply in my area I would dump them out the door. I cant get DSL or any other service short of dial up in my area.

Reviewers Comments:

Add me to the list of those who have been "led astray" by DECEIPT courtesy of Comcast. I received a call from a ComCast telemarketer 2 weeks ago (Feb, 2010)--we talked about my current service phone Company DSL as opposed to Comcast. he gave me examples of packages--and we talked further as I was a little hesitant of changing ISP as i NEED 2 computers to be networked & share an Internet connection. The Telemarketer assured me the "transition" would be smooth & there would be NO charge for Installation--plus the price was "Right". So against 'instinct" I agreed. The service call took place as scheduled this morning with the installation guy prompt. After laying some cable & making the necessary connections, computer #1 was online & going great. HOWEVER, computer#2 seemed to be having trouble signing in to messenger. It turned out computer#2 was linked to an Ethernet switcher, but when the DSL was disconnected, so was the Modem/Router unit. Ergo, NO "connectivity" for computer#2. Then the installation guy said "well, you need to buy a Router"---"REALLY? No S**t, Sherlock", was my first thought. I tried repeatedly calling, chatting online with Comcast--even called their "Corporate Office? and spoke to a woman, whom the second time I spoke with her (3 hours later--didn't REMEMBER me until I started re-hashing the story"). The up-shoot was Comcast could send a Technician with a Router--but it will cost $149 to install--I told them I didn't NEED to for the Tech to install it, I'd do it myself. They WON'T send him over to simply "drop off" a Router. My second suggestion was I'd go pick up a Router at one of the local Comcast Centers--but they didn't HAVE any wireless Routers at their local Centers. My THIRD suggestion was to go to Radio Shack, etc buy a Router & get re- imbursed/compensated by Comcast--but they're not "authorized" to do this. However they ARE "authorized" to MIS-LEAD you into thinking that install is free & then inform you that you need a Router--which will co$t $149 to install. I have left messages online chat & over the phone for someone to get back to me --talked (supposedly) to the Secretary to the President--who said she would "escalate" my complaint --but STILL haven't heard from them. So, I'm taking matters into my OWN hands by filing this review, then will make a report to Better Business Bureau--Re: "Bait & Switch" tactics & then will look for ANOTHER Phone/Internet provider & DUMP Comcast where they belong--in the TRASH!

Reviewers Comments:

Throttled. Usage cap. Not allowed to use the service you pay for. Drops service completely when throttling. Can not use with VOIP. Can not be used with any streaming services (Netflix, Hulu, etc). In brief, if you exceed 70% of your throughput, they throttle you for 15 minutes. You must remain below 50% of your contracted throughput for the throttling not to be in effect. Further, there is a 250 GB / month usage cap. To me, that's false advertising. I am limited to 50% of what I am paying for? If I exceed 50% of what I'm paying for then my traffic is throttled or stopped? Further, I see nothing about the cap in my signup papers. My recourse? Find a lawyer (yeah, right) or find another service.

Reviewers Comments:

After 13-months of service failures; no Internet, phone not working, etc., and constant calls to 'Customer Service,' (which is a joke) - finally had a trouble shooter come to my place. Each and every time I called Comcast, it was never their issue - it was always the modem or something. I finally asked them...well dang! - are you guys buying defective modems from China or something because that is always your answer to my service issues. Well, the trouble shooter found out that it was shoddy installation. The original installer did a TERRIBLE job...the trouble shooter open one of the jacks and found that one tiny, tiny, tiny wire was hanging on, trying to make a connection. Yeah...the modem alright. I hate this company's service.