Comcast Broadband Internet Service Provider Reviews
Consumer Comcast Reviews at WhichVoIP.com

Reviewers Comments:

Reviewers Comments:

My service began giving me problems in 2008 after 5years of comcast services, comcast was called several times, and to no avial, either the phone, cable or tv would not work half the time, after several service calls, finally as a resort turned it over to the FCC, and guess what, Yep comcast finally decided to contact me and repair the problem. However it has left a bitter taste in my mouth toward the company and if it wasnt for them having monoply in my area I would dump them out the door. I cant get DSL or any other service short of dial up in my area.

Reviewers Comments:

Add me to the list of those who have been "led astray" by DECEIPT courtesy of Comcast. I received a call from a ComCast telemarketer 2 weeks ago (Feb, 2010)--we talked about my current service phone Company DSL as opposed to Comcast. he gave me examples of packages--and we talked further as I was a little hesitant of changing ISP as i NEED 2 computers to be networked & share an Internet connection. The Telemarketer assured me the "transition" would be smooth & there would be NO charge for Installation--plus the price was "Right". So against 'instinct" I agreed. The service call took place as scheduled this morning with the installation guy prompt. After laying some cable & making the necessary connections, computer #1 was online & going great. HOWEVER, computer#2 seemed to be having trouble signing in to messenger. It turned out computer#2 was linked to an Ethernet switcher, but when the DSL was disconnected, so was the Modem/Router unit. Ergo, NO "connectivity" for computer#2. Then the installation guy said "well, you need to buy a Router"---"REALLY? No S**t, Sherlock", was my first thought. I tried repeatedly calling, chatting online with Comcast--even called their "Corporate Office? and spoke to a woman, whom the second time I spoke with her (3 hours later--didn't REMEMBER me until I started re-hashing the story"). The up-shoot was Comcast could send a Technician with a Router--but it will cost $149 to install--I told them I didn't NEED to for the Tech to install it, I'd do it myself. They WON'T send him over to simply "drop off" a Router. My second suggestion was I'd go pick up a Router at one of the local Comcast Centers--but they didn't HAVE any wireless Routers at their local Centers. My THIRD suggestion was to go to Radio Shack, etc buy a Router & get re- imbursed/compensated by Comcast--but they're not "authorized" to do this. However they ARE "authorized" to MIS-LEAD you into thinking that install is free & then inform you that you need a Router--which will co$t $149 to install. I have left messages online chat & over the phone for someone to get back to me --talked (supposedly) to the Secretary to the President--who said she would "escalate" my complaint --but STILL haven't heard from them. So, I'm taking matters into my OWN hands by filing this review, then will make a report to Better Business Bureau--Re: "Bait & Switch" tactics & then will look for ANOTHER Phone/Internet provider & DUMP Comcast where they belong--in the TRASH!

Reviewers Comments:

Reviewers Comments:

Throttled. Usage cap. Not allowed to use the service you pay for. Drops service completely when throttling. Can not use with VOIP. Can not be used with any streaming services (Netflix, Hulu, etc). In brief, if you exceed 70% of your throughput, they throttle you for 15 minutes. You must remain below 50% of your contracted throughput for the throttling not to be in effect. Further, there is a 250 GB / month usage cap. To me, that's false advertising. I am limited to 50% of what I am paying for? If I exceed 50% of what I'm paying for then my traffic is throttled or stopped? Further, I see nothing about the cap in my signup papers. My recourse? Find a lawyer (yeah, right) or find another service.