Charter Broadband Internet Service Provider Reviews
Consumer Charter Reviews at WhichVoIP.com

Reviewers Comments:

Sign up with Charter and they will harress you every day with phone calls trying to sell you more services. I called them to have them take my number off thier list for promotions . They claimed that would take 20 days and the numbers of calls I recieve from them has gone from 1 a day to 4 or 5 a day . They will be hearing from my lawer soon.

Reviewers Comments:

Their agents always insist the problem is with Microsoft, or some hardware issue. After spending more than an hour trying to resolve an email issue, being disconnected, being told to call Microsoft, a supervisor finally admitted that they had updated the servers and it prevented receiving emails if more than one device was connected. Why don't they just man up, admit they goofed, and would fix it as soon as possible instead of driving their customers crazy? If it wasn't so hard to change providers, I'd do it in a New York minute.

Reviewers Comments:

TERRIBLE!!!!!!! Unfortunately is the only cable company available in my area. In Northern California, I had COMCAST and it was excelent! CHARTER is a nightmare!

Reviewers Comments:

I was promised $300 in gift cards when I started the service and bundled phone, internet and TV. I have gotten excuses, but no gift cards to date. I am so angry, I will probably cancel the service in a month or so, because I did not get the gift cards as promised.

Reviewers Comments:

Charter will tell you the only up front fees you have is $60.00 when they come out and hook up your cable and internet, and $30.00 when they hook up your phone. I asked about other fees, I was told: No Installation Fees, or other charges. I received my first bill of $196.30. When I called they where not very helpful with the situation. They said I had a installation fee included. They also said I had to pay 2 months in advance. They still did not have my telephone changed, and told me that the telephone was not included in this bill. My monthly bill was only suppose to be $127.00 to begin with. Someone did finally apologize for me not being told upfront, but they always charge a fee; therefore I still owed it.. I changed my service immediately.