Reviewers Comments:

I must say that I don't agree at all with the 12-06-07 review of this provider's product or its service. In my experience (I have had in the past a dial-up connection, cable connections by 3 companies in 2 states and my current DSL connection) this AT&T/Yahoo service is without doubt the most reliable, stable and smoothest Internet Service Provider connection I have ever had. With the Charter Cable service that I had just prior to this service I experienced more lapses in service, slower connection speeds and higher costs. All things considered, I'd say that AT&T/Yahoo is an appreciably better deal than Charter's Cable connection.

Reviewers Comments:

Customer service is atrocious! Every time I call customer service, I'm on the phone for at least a half an hour and usually more and they require me to go through reconfiguring my system every time. Even though I explain to them that nothing has changed on my end and every time I've had connection problems the problem was on their end. Connection has gone down for at least a half day, at least 2x/year for the last 4 years. A big waste of my time! Level one support are drones from India that only know how to go through the script written for them. Very difficult and time consuming to get escalated to level 2. Often put on hold where you are forced to listen to repetitive, nonstop ads. Overall I have had a terrible experience with customer support every time I have called. Also, you bill is never credited for the time your connection is down. That requires another phone call which is always too painful to consider re-navigating the awful phone system menus. By design I'm sure.