Reviewers Comments:

I have been a DSL customer for 3+ years because there was no other option in the area. During this time, I have had to deal with support technicians from India that assume everyone is half-baked in their understanding of computers and who will not deviate from the pre-defined service script they have. My DSL service has been very erratic. Lately, my service speed has fallen dramatically. I was subscribed at DSL Ultimate (3 Mbps level) but could never get service above about 1.2 Mbps no matter what was done (no problem found on my side, Bellsouth said their lines were just too problematic). So I reduced service to DSL Ultra (1.5 Mbps level) to save me money (saved me $15/month and no sense paying for a level of service that Bellsouth verified they could not provide). That was about 8 months ago. About 2 months ago, my speed dropped again. I now cannot get anything above the 300 - 400 kbps level download. This is the DSL Lite range of service but Bellsouth (now AT&T) is still charging me for 1.5 Mbps service (DSL Ultra). Trying to decide now whether to downgrade to DSL Lite to save myself another $13/month since nothing seems to be able to be done to correct or switch to Comcast since they are now providing service in the area.