WhichVoIP Blog

Many VoIP providers such as Viatalk and Voip.com are seeing a huge increase in new customers due to the demise of Sunrocket. We have seen signups increase by several thousand percent for these providers however we are starting to see the effects of this in terms of the odd bad review. These VoIP providers do not staff or plan for such an increase which is the smart business thing to do. However this dramatic increase over a short period of time must be a drain on their resources.

We are starting to see a few reviews coming in complaining about the length of time it’s taking to get the equipment, this was almost inevitable given the significant rate of increase of new signups. This strain on their customer service means wait times to be dealt with are also increasing. Hopefully this is temporary and they are addressing this need with more trained personnel but it’s unlikely to be fixed within a week or two. So be aware that wait times for equipment and customer service may be longer than typical. We are not seeing any complaints for bad quality or lack of features so if you do not mind the potential of a slightly longer wait then these are still very good alternatives for Sunrocket.

So which companies are best suited to the increase in traffic? I’d probably say Vonage, Lingo and Packet8. These companies have a large customer base so they tend to have a well staffed customer service department and will have more power when trying to get equipment from their suppliers.

Calum

http://www.whichvoip.com